1. John Harrington
311 S. Wapella
Mt. Prospect, IL 60056
HM: (847) 818 1766
Cell: (872)222 3789
harringtonjj@msn.com
A Transportation Professional finding answers, solving problems, reaching agreements, fixing things...that
nobody has done before.
WORK HISTORY
1/16 – current
Custard Insurance Adjustors
Independent Adjustor
Independent Adjustor responsibilities:
• Conduct on-scene investigations of accidents; photographs, recorded statements, measurements, video
• Obtain claim-related documents; police reports, medical releases, power of attorney, release of claims
• Generate complete, accurate, detailed reports that meet all legal requirements and advantages.
• Negotiate settlement of claims, including personal liability, property damage, salvage, storage, etc.
5/15 – 9/15
Guiney Delivery Service/FSA Logistix
Location Manager
Location Manager Responsibilities:
• Manage Contract Home Delivery teams doing deliveries for Best Buy
• Oversee 4 assistant managers and 10 Office Staff
• Build and maintain relationships with client staff
• Raised NPS scores for quality service from 50s to 70s.
• Track performance by contractor and driver for quality performance.
10/13 – 11/14
Charter Transportation

2. Claims Manager
Claims Manager Responsibilities:
• Supervise all Claim Department activities; staff of four adjusters & one claims assistant plus outside agencies.
• Develop and maintain relationships with business partners, including US Military Claims Offices.
• Track activities, expenses and invoicing for outside agencies
• Maintain & report on claims metrics; days to settle, claims closed, frequency & severity. Etc.
• Review settlements and subrogations for completeness and accuracy. Authorize checks.
• Develop tools to automate and streamline claim processes
12/99 – 10/13
New World Van Lines
Quality Manager 1/05 – 10/13
Manager of Claim Prevention 12/02 – 12/04
Claim Adjuster 12/99 – 12/03
Quality Manager Responsibilities:
• Develop and maintain a program to collect and track customer feedback.
• Chair a Quality Review Committee meeting weekly to review failures, identify and respond to systemic flaws and
assign responsibility for success and failure to the appropriate personnel.
• Support and enforce compliance with the Quality program from all sectors for continual improvement.
• Implement committee decisions in strict conformance with proper HR practices and company policies.
• Analysis of survey data compared to characteristics of the move to identify strengths & weaknesses and respond.
• Develop and maintain a system to report monthly on employee performance, and to affect that
performance.
3/94 – 12/99
Merchant’s Home Delivery Service
Delivery Supervisor
Responsibilities included:
• Supervising office staff and delivery operations for up to 30 trucks on local delivery of furniture and appliances.
• Administering and resolving claims of cargo and in-home damage with Owner/Operators.
• Researching and documenting liability, verification of coverage, investigation of damaged homes, negotiation of
settlements, authorization of payments and writing of letters of denial. I acted as liaison between the client
(Sears), owner/operators, claimants, in-house and outside insurance carriers.
• Establishing and maintaining a system to track claims.

3. • Routing, scheduling and assigning loads for 30 trucks.
• Reviewing compliance with Merchant’s and client’s policies and with federal and local regulatory agencies,
including DOT.
• Maintaining high standards of customer service under close scrutiny.
EDUCATION AND TRAINING
Bachelor of Arts Loyola University of Chicago
THE FORUM;Seminars in Personal Effectiveness Werner Erhard & Associates
MOLD & MILDEW Insurance School of Chicago
MSOFT EXCEL ADVANCED National Seminars Group
HANDLING DIFFICULT & DEMANDING CUSTOMERS National Seminars Group
ORGANIZATION AND TIME MANAGEMENT National Seminars Group
EQUIPMENT AND SOFTWARE
Highly computer-literate: All Microsoft Office programs, Expert Excel user, conversion of imported data to usable formats.
DPS & EASY PDS (for military claims processing)
TELETRAC vehicle locating system. Besides tracking delivery trucks on the road and finding addresses, I used this
system to track 2 stolen trucks. Trucks and cargos were recovered without loss within 20 minutes of being stolen.
CDL CLASS B Driver's license with air brake and tanker endorsements.