1. Vince Williams
Spartanburg, SC
E-Mail: Vincew1@hotmail.com
EDUCATION
Georgia State University - Atlanta, Georgia
Bachelor of Business Administration in Finance, December 2000
Georgia Perimeter College - Dunwoody, Georgia
Associate of Science in Business Administration, May 1998
EXPERIENCE
PROGRESSIVE INSURANCE, INC. Tucker, GA/Spartanburg, SC
Fire/Theft Representative 2012 – Present
• Owned and resolved claims with an emphasis on theft, fire and vandalism
damage
• Investigated and analyzed coverage and liability as well as ownership of
repair management, vehicle damage assessment, and rental management
• Owned multi-line claims and owns claims with specialized coverage concerns
• Investigated insurance claims related to loss or damage to vehicles or
property
• Interpreted policies and analyzes information gathered to determine course
of action
• Affected the settlement of the claim
Claims Adjuster 2005 - 2012
• Investigated insurance claims related to loss or damage to vehicles or
property
• Interviewed and corresponded with claimants, witnesses, police, agents and
medical professionals
• Assessed property damage and estimates repair costs to damaged vehicles
• Negotiated with service shops, and repair facilities
• Inspected, evaluated, and negotiated with injured persons related to soft
tissue injuries, mild to moderate sprain/strain and physical therapy
• Analyzed all information related to loss and determines payments, further
investigation, or denial
• Managed the claims process in an efficient and accurate manner
• Traveled and performed claims adjuster duties related to catastrophes in
different areas of the country
• Recovered monies through subrogation from other at fault parties and/or
insurance carriers
CEM RESTAURANTS, INC. Alpharetta, GA
Carmine's Italian Restaurant and Pizzeria 2000 - 2005
General Manager
• Rapidly promoted as a fast track general manager through various positions
• Managed two full service restaurant locations offering lunch and dinner
and an outstanding wine list
• Managed total annual revenues in excess of 3.5 million

2. • Monitored in-restaurant controllable costs, including: product line
variance, waste control, labor percentage, cash variance, customer
service, food safety and quality, and cleanliness/sanitation of facilities
• Contracted vendors based upon research to determine cost and quality of
service and product
• Implemented company objectives through sales building and guest
satisfaction
Supervision and Training
• Staffed restaurant through implementation of goals and objectives of Equal
Opportunity
• Coordinated employee scheduling, payroll management, and general ledger
accountability
• When acting as manager, monitored performance, training and development of
intermediate employees and crews through delegation and daily follow-up
• Coordinated cross training among staff to ensure efficient operation under
all circumstances
• Provided advice/assistance to managers and crew, when required and
appropriate, on a twenty-four hour per day basis
MCI WORLDCOM: Contractor for K-Force.com Atlanta, GA
Regional Billing Contract Analyst 2001
• Responsible for the regional implementation of telecommunication service
contracts
• Contracted implementation included a working knowledge of several company
databases and software programs including: The Advanced System for Pricing
Entry (ASPEN), The Customer Entry for Discount Rates (CEDAR), Enrollment
Manager (EM), Long Distance Promotions System (LDEP), Customer Commitment
System (COMS), and General Promotion System (ACCESS)
• Managed research and resolutions for billing discrepancies and billing
related issues
• Responsible for addressing customer billing issues and issuing customer
credits for confirmed overpayments
• Actively participated in weekly team-oriented meetings, which monitors and
addresses company updates, pricing-changes, database updates, new industry
updates, and new industry regulations
RANDSTAD TEMPORARY SERVICES Atlanta, GA
Payroll Database Manager 1997 - 2000
• Created a payroll database in Microsoft Excel to track employee personal
data and to facilitate reporting for a large internet security company
• Responsible for maintaining and organizing confidential personnel files
for a large internet security company
• Worked on a customer database for a large medical supplies company that
fed Excel spreadsheets containing customer and order information into a
Microsoft Access database
• Coordinated entire office move for a large medical supplies company,
including logistics and communication with office manager, employees, and
moving company
• Responsible for routing large volume of calls for a large real estate
company
UNITED PARCEL SERVICE (UPS) Atlanta, GA
Supervisor for Package Center Exceptions 1994 - 1997

3. • Responsible for package supply chain
• Managed a team of 30 package exception specialists who were responsible
for organizing and tracking undeliverable packages
• Conducted employee performance reviews and new hire training for team
• Provided team with troubleshooting expertise for the Package Center
Exception System (PCES) as well as customer relation issues
• Monitored PCES for system outages
• Provided PCES knowledge and expertise to team
• Negotiated union employee grievances with the union steward
• Responsible for managing the accounting for driver cash on delivery (COD)
collections for approximately 500 drivers
• Responsible for managing and organizing a team of 50 part time drivers for
Saturday air delivery by ensuring proper package delivery and on time
delivery
Administrative Assistant for Loss Prevention
• Responsible for package investigations
• Responsible for ensuring proper delivery of loss prevention packages
including theft and claim recovery
• Responsible for managing missing packages from entry to delivery in the
Loss Prevention System
• Conducted research in the Loss Prevention System for missing packages
• Interacted with a variety of people, including law enforcement officials,
drivers, and UPS managers in order to research missing packages
Customer Service Provider
• Responsible for package routing
• Responsible for daily interaction with the general public to route and
send packages
• Responsible for marketing and setup of corporate accounts
• Assisted in the distribution of undeliverable packages via a 'Will Call'
window
COMPUTER SKILLS
Claims Station, Mitchell's Estimating, Microsoft Word, Microsoft Excel,
Microsoft Access, Microsoft PowerPoint, WordPerfect, Windows NT, Windows XP,
UPS' Package Center Exception System, and UPS' Loss Prevention System
REFERENCES
Furnished upon request