1. Harold Shackles
2954 Whigham CT
Tracy, CA. 95377
209-879-9630(hm)
209-229-3323(cell)
WORK EXPERIENCE:
● R+L Carriers (LTL Carrier), 2011- 2016
● Fed Ex National LTL (LTL Carrier), 2006-2011
● Watkins Motor Lines (LTL Carrier), 2004-2006
● Roadway Express (LTL Carrier), 1994- 2004
Twenty plus years of LTL Trucking, crossdock/warehouse experience, excellent people and
customer service skills, and excellent knowledge of freight movement systems, methodologies
and procedures. Team player that can excel in high-pressure situations and have the ability to
lead by example while performing work expediently. A firm but fair HR concept while my
operating structure involves treating every employee/customer with dignity and respect.
Terminal Manager (8 Years)
● 2011-2016- Successfully managing a terminal in San Lorenzo CA. Servicing the
everyday challenging Bay Area with a 65 DR terminal. Under my management are 3
supervisors, 18 PD city combo drivers, 4 office clerks, 6 dock workers,3 mechanics, and
5 Line drivers.
● 2009 to 2011- Successfully managed a terminal in San Leandro CA. Servicing the
everyday challenging Bay Area with a 48 DR terminal. Under my supervision was 3
supervisors, 31 city drivers, 12 office clerks, 8 dock workers, and 3 Line drivers.
● 2008-2009- Successfully managed a small 13 DR operation in Spokane Washington.
Under my supervision was 4 city drivers1 1 office clerk and 1 line driver.
Pick Up and Delivery Operations Manager (2+ Years):
● Manage pick up and delivery operations, ensuring that freight is loaded/unloaded, and
delivered/picked up in accordance with established safety and cost standards.
● Plan, assign, supervise and evaluate employee/contractor work load, as well as interface
directly with external and internal customers, contracted drivers, and all levels of terminal
staff.
● Ensure all driver files, equipment, hours of service, safety, and all other procedures, and
practices are adhered to as they apply to the policies and regulations of all DOT, OSHA ,
State, and local government organizations.
● Weekly visits to customer locations in order to provide open communication, excellent
customer service, and meet all carriers needs.
● Daily audits of all SOP's and paperwork in order to meet and exceed company policy
expectations.

2. Terminal Operations Manager (6+ years):
● Manage dock operations, ensuring that freight is loaded/unloaded in accordance with
established safety and cost standards.
● Plan, assign, supervise and evaluate employee workload, as well as interface directly
with all levels of terminal staff.
● Have the ability to work in an environment that is dynamic, fast-paced, and requires
rapid and accurate judgment and decision making.
Inbound and Outbound Supervisor (3+ years):
● Oversee loading and unloading of freight. Managing due dates to ensure customer
service.
● Ensure workers safety through training and awareness.
Line Haul Dispatcher (1 year):
● Dispatching of drivers over the road, intrastate as well as interstate.
Local Pick up and Delivery P+D Supervisor (2+ years):
● Delivering and picking up of freight on a local level.
● Working closely with customers to meet and exceed their needs.
CERTIFICATIONS:
● Smith System (safe driving techniques) .
● Forklift Training .
● C.P.R. (including Electronic Defibrillator) .
● Blood Born Pathogens certified .
● DOT., O.S.H.A., E.P.A. Hazard Materials certified ( loading and cleanup of spills) Class
given by The University of Findlay, as well as R+L Carrier's University Web Training, and
classes held in Wilmington OH.
● Management Performance Evaluation Certificates of training from all carriers (Roadway
Express’s management and evaluation process, class's held in Akron OH.)
● Shades of Harassment (The understanding of the risk of being the harasser, ignoring
signs of harassment, and the steps to take when harassment is discovered.) Class given
by Parallax Education.
● Watkins Preventing Workplace Harassment - Supervisors Edition .
● Watkins Preventing Workplace Harassment - California Supervisors Supplement .
● R+L University WEB training- Preventing Workplace Harassment at every level.
● CA Storm Water Training FEDEX National LTL Certificate of training.
● CA Storm Water Training R+L Carriers WEB Certificate of training.

3. COMMITTEES:
● RL Carriers (OAK) Safety Committee (Manager and one Employee from every
department meeting monthly discussing and implementing Safety Procedures and
Policies).
● 94 Now Growth Council: (group of managers and union employees who meet weekly to
discuss ways to improve goal attainment results as well as a
● better work environment)
SUMMITS:
● RL Carriers Managers Training; Wilmington, OH (2011)
● Watkins Motor Lines Managers Training; Lakeland, Fl (2005)
● E.E.F.B. (engaging employees through the fundamentals of business); Chicago, IL
(2001)
● Roadway Express Managers Training; Akron, OH (1994)
EDUCATION:
● University of Redlands, Redlands, CA (101 earned hours including transferred hours )
● Mt. San Jacinto Junior College, San Jacinto, CA (Associate Degree)
● Hemet High, Hemet, Ca (high school diploma)