1. Brian Whited
4126 W. Helena Dr.
Glendale AZ. 85308
602-391-8852 (cell)
Email: bdwhited25@yahoo.com
Qualifications:
· Twelve years of retail, rental and sales oriented customer service experience
· Eight years of administrative management experience
· Proficient with Windows XP, MS Word, Excel and Reynolds & Reynolds
· Excellent telephone, customer service and communication skills
· Ability to work independently or in a team setting
Experience:
Dec 13 - Present - Arrowhead Lexus
Lexus Certified Delivery/Techology Specialist
· Responsible for educating customers on the components of their purchased vehicles
· Working side by side with both Sales and Service departments
· Troubleshooting service and technology issues

2. · Maintaining strong customer service through all forms of communication
· Long term trust and relationships established through ongoing follow up
Oct 12 - Nov 13 - Marriott International, JW Marriott's Camelback Inn -
Guest service Aide/Doorman/Bellman/Valet
· Responsible for accommodating to any and all hotel guest's needs
· Maintaining cleanliness, safety, and well being of front door and bell desk area
· Parking and retrieving hotel guest's and local customer's vehicles
· Locating, preparing, and delivering random requested items to all hotel rooms
· Picking up, and dropping off hotel guests too and from various hotel rooms
· Loading, unloading, carrying, delivering, tagging, and storing of guest's luggage
Aug 12 - Oct 12 - JP Morgan Chase Bank Corp - Data Entry Clerk
· Responsible for handling, keying and filing top secret and time sensitive documents
· Maintaining, proofreading and transferring various data from application to text
· Achieving continuous improvement in time, accuarcy, and efficiency
Mar 06 - Mar 12 - Hertz (Rent-A-Car) - Assistant Branch Manager
·Responsible for moving, cleaning, staging, reserving, renting and returning rental
vehicles
· Provided sales presentation to each and every qualifying customer/client
· Training and preparing of new employees for management testing
· Active in marketing/sales calls to create new accounts for future and repeat business
· Creating and maintaining business relationships with various hotel management and
resort staff

3. Nov. 04 - Feb. 06 - Avondale Toyota - Sales Manager
· Responsible for achieving sales goals as an individual and as a team
· Preparation of financial documents required for loan origination
· Communication with lending institutions and insurance carriers to facilitate sales
· Needs based presentation of products and services
Feb. 01 - Nov. 04 - Saturn of Glendale - Automotive Sales Associate
· Responsible for achieving sales goals as an individual and as a team
· Preparation of financial documents required for loan origination
· Communication with lending institutions and insurance carriers to facilitate sales
· Needs based presentation of products and services
· Salesman of the Month for July 2002 and April, June and Sept. 2003
References:
Furnished upon request