1. MICHEL THIBAULT
13 Des Églantiers, Gatineau (Quebec, Canada), J8Y 6K7
Phone: (819) 773-4370 Cell: (819) 639-4370
mtibo9@videotron.ca
SKILLS AND ABILITIES
 Effective interpersonal relationship, initiative, excellent customer service, reliability.
 Ability to work unsupervised, to work under stress and to work efficiently in a team.
 Technical knowledge and problem solving skills.
 25 years of experience in various domains of technology, informatics, bureautics, information
management and electronics.
 Bilingual: French and English (both written and spoken).
 Last Contract installation and Configuration of the P-25 Radio system and recording server on
Digital, Analog and VoIP: (SPVM Police and Fire Montréal, Ottawa Police Fire and Transport OC,
RCMP Alberta Canada and US 911 emergency center NYPD).
WORKING EXPERIENCE
July 2014 October 2015: Exacom Inc., Concord, NH, USA (Office in Canada, Gatineau)
Eastern Canada Support/Specialist/Specialist.
• Provide technical support to clients using recording on VoIP/Analog and radio system.
• Resolve highly technical complex client issues.
• On-site technician when needed and collaborate with them to resolve issues.
• Work with customers to understand, troubleshoot and ensure the problem is resolved.
• Assess existing systems and provide recommendations for improvement.
• Create reports, update policies and procedures relating to systems' installations.
• Serve as liaison between customers, sub-contractors' technicians and Exacom Research and
Development team by communicating problems and trends in order to assist in correcting errors.
• Travel regularly to the United States and Canada to provide on-site service to Recording centers
(Police/Fire and transport facility, including repairs, installations, configurations, updates and
training.
• Collaborate in the development of assembly procedures, test designs, diagnostics, troubleshooting
and repair of faulty electronic modules.
• Assemble, integrate, configure and repair systems and communication equipment including
electronics, radio systems (Motorola and C3 Maestro, Zetron and P25), computers, peripherals
and software VMware installation server.
• Digital PBX (Nortel Meridian) Teleconference. ASED Video recorder and conference for Police
communication.
• BIX Patch Panel configuration and Analog Line and Digital.
• Automated Testing and installation Software.

2. • Run reliability and compliance tests of individual equipment and integrated systems as well as
produce reports of these tests. Analyze errors and determine their causes.
• Demonstrated ability to design and deploy robust mission-critical Next-Generation and Legacy
• 9-1-1 IP networks (WAN, MAN, IP & TDM).
• Hands on experience installing ANI-ALI Controllers and CAD, Selective Routers, IP Selective
Routers (IPSR) and Emergency Services Routing Proxy (ESRP).
• Demonstrated ability to design and implement NG9-1-1 networks meeting NENA i3 standards
Experience with Public Safety and/or 9-1-1 Industry and Public Safety Systems especially Next
Generation 9-1-1
• Demonstrated understanding of migrating voice and data from analog to digital to IP (FXO, FXS,
T1, PRI, Fiber, Class4/5 switches, VoIP)
• Configuration of Recording 911 and VoIP/Radio systems remotely with Facility centers via
Internet, VPN, CISCO, and SONICWALL.
• Configuration and repair of Gateway telephone systems (AT&T, Telus, Bell Canada, and PBX).
• Configuration (Modem, TCIP/IP Networking, Firewall inscription or normal Firewall, Routers
and Switches Cisco, HP.)
• Configuration of communication cards (T1 card, VoIP, Audio Code device MP-114 and
Smart Board, Median board, Unistum VoIP, and Gateway).
• Cabling installation RG-45, 25 Pairs connection, and Fiber optical installation.
• Configuration of Aastra, Policom and Cisco IP Platform and various PBX’s
• Hardware and software for printer ( HP, IBM, Brother, Misc. ).
• Understanding and refining client business requirements and creating solution architectures with technical
design documents.
• Installation of underground cabling for telecommunication CO to CO to customer.
April 2012 to April 2014: Solacom Technologies Inc., Gatineau (Quebec, Canada)
Operations and Technical Service Specialist
• Provide technical support to clients using Solacom 911 system.
• Analyze and resolve highly technical complex client issues.
• Initiate and update trouble tickets and follow up.
• Dispatch on-site technician when needed and collaborate with them to resolve issues.
• Work with customers to understand, troubleshoot and ensure the problem is resolved.
• Assess existing systems and provide recommendations for improvement.
• Create reports, update policies and procedures relating to systems' installations.
• Serve as liaison between customers, sub-contractors' technicians and Solacom’s Research and
Development team by communicating problems and trends in order to assist in correcting errors.
• Travel regularly to the United States to provide on-site service to 911 centers including repairs,
installations, configurations, updates and training.
• Collaborate in the development of assembly procedures, test designs, diagnostics, troubleshooting
and repair of faulty electronic modules.
• Assemble, integrate, configure and repair systems and communication equipment including
electronics, radio systems (Motorola and C3 Maestro), computers, peripherals and software.

3. • Run reliability and compliance tests of individual equipment and integrated systems as well as
produce reports of these tests. Analyze errors and determine their causes.
• Configuration of 911 systems remotely with 911 centers via Internet, VPN, CISCO,
SONICWALL.
• Configuration and repair of Gateway telephone systems (AT&T, Telus, Bell Canada, and PBX).
• Configuration of communication cards (T1, VoIP Card, and Gateway).
• Provide training to new technicians.
August 2000 to December 2011: Public Works and Government Services Canada
Network and Communication Systems Technician and Analyst
• Provide technical support of software and equipment including computers, servers, printers, and
network communications to over 2,500 clients.
• Implementation, management and inventory control of software and equipment, including repairs
of telecommunications equipment, telephone and coaxial.
• Supervision of maintenance of servers, workstations and printers.
• Repair of computers and servers / networks and printers.
• Analysis and assessment of users' needs and problems.
• Provide advice on improvement and problem solving of hardware and software.
• Configure workstations while respecting government policies.
• Development and support of project management.
January 1996 to August 2000: ISM Canada ( IBM ), Ottawa (Ontario)
Equipment and Management Services Specialist
• Support of software and equipment to customers on site or by telephone.
• Supervision of maintenance of servers, workstations, printers and peripherals.
• Implementation, planning and inventory management of software and equipment for customers,
including the purchase of software and equipment and as well as managing the inventory of parts
for the team of customer service - while providing a financial report to team leaders.
• Maintain liaison between the Federal Government and the team of customer service while ensuring
the highest quality of service and monitoring.
• Experience in System Management Services (INFOMAN) and escalation and problem solving,
following policy of management services.
• Technical support and repair of computers and servers.
• POS (point of Sales System) With TMC Retails System.
April 1984 to January 1996: Department of National Defense
Military Service – Royale 22nd
Regiment (5 years) and Technologue in Electronics (7 years)
• Twelve years in the Canadian Forces.

4. • Qualified in electronic repairs of radio communications and audio visual and electronic equipment.
COMPUTER SKILLS
Certifications: Certified Novell Administrator (CNA); A +; HP; Compaq Desktop and Proliance;
Operating System Windows; IBM Blade; Dell Tiers 3.
Operating Systems: Windows; Windows Network NT, 2003 and 2008 R2; MS-DOS 6.x; NetWare
3.x, 4.x, 5.x, 6x, 7.1x; Linux,VMware, POS (point of sales System).
Transmission Protocols: TCP/IP; IPX; SPX; NETBEUI Gateway; VPN.MANTAPROBE; VMware;
Radmin.
Softwares : MS Office; Corel suite; Lotus Suite and Millenium; Lotus Notes; Access for Windows;
Explorer; Firefox; PC Docs; Oracle; Outlook; ITIL; 911 Guardian System and other various
applications.
Equipments : Server systems; SCSI RAID; SCSI; IDE; SATA; USB (1, 2); HUB; Wireless;
RG45/RG49/RG11/RG60; Coaxial and optical cables; Network cards; Internal and External modems;
Telecommunication systems (telephone and radio ie Motorola, C3 Maestro and others); Perle and
Landtronix devices; SonisWall:PBX Device; IQ5001001500; IBM PC Compatible equipment;
Printers (HP Series, Laser jet and others); T1, SS7 and VoIP cards; Network patch panel DMark;
Truck phone cabling; AT&T communication system.
EDUCATION
• High School Diploma
École Secondaire Mont-Bleu, Hull (Quebec)
• Professional Diploma Professionnel (Audio Video Technician)
Centre Professionnel, Hull (Quebec)
• College Diploma (Technologue in electronics and micro-computers)
Canadian Forces Base in St-Jean, Kingston and Valcarthier
REFERENCES available upon request