Rolston Rene _Resume

Rolston Rene
252 Winding Waters Court
Stone Mountain GA 30087
404-917-5116
R o l s t o n F . R e n e
ROLES:
Program Manager
Project Manager
Virtualization Services
INFRASTRUCTURE EXPERIENCE:
Contact Center
Corp. Workplace
Data Center
Network Services
Storage
VoIP
METHODOLOGIES:
ITIL SDLC
Lean Six Sigma
PMP
Agile
TOOLS:
Microsoft SharePoint
Microsoft Project
Microsoft Visio,
Microsoft Office
Service Now
Remedy
EDUCATION:
Devry Technical Institute of
Technology, Woodbridge, New
Jersey
Electronic Technician Diploma, 1985
to 1987
Major: Electronic Technician
GPA: 3.35
TRAINING:
Cisco CCNA.
Avaya, Communication Manager
6.1 Green Belt- (Six Sigma) Project
Management, ITIL Problem
Management, VMware
EXPERIENCE SUMMARY
Rolston Rene’ is a proven Technical Program/Project
Manager with 20 years of technical experience delivering
globel infrastructure projects with leading organization in
the telecommunication field.
As a Project Manager identified scope, developed
strategic project plan, and identified upfront risk analysis,
mitigation and implementation plan. Also manages team
stakeholders keeping them informed through the execution
of network implementations. Capable of handling multiple
project and team members globally. Effectively
communicates well with all levels of management. Well
organized, strong negotiation skills, great motivator with
supportive attitude for entire team.
Experience in managing programs and projects from
“cradle to grave” to deliver large scale business driven
technology solutions in complex environments on time and
within budget. Expertise in Avaya, Communication
Manager 6.0 administration, CMS (Call Management
System), custom reporting, vector design, ACD, traffic
engineering, voice messaging systems, Polycom, Tandberg,
MGC Video Conferencing and DCS Configurations,
Telepresence, Fault Performance Manager
SKILLS INVENTORY
Project Management
• Systems Development Life Cycle (SDLC)
• Cost Budgeting, Forecasting & Tracking (Capital vs
Expense)
• Project Plan (WBS) Creation & Tracking
• Project Charters
• Statement of Works (SOW)
• Communications Plans
• Vendor Management
• Risk / Issue Management
• Scope Management
• Change Control Management
• Request For Proposal Process
• Project Audits (Internal & External)
• Business Requirements Gathering & Mapping
• User Acceptance Testing (UAT) Coordination
• Meeting Facilitation (Agendas, Status Reports, Minutes)
• ITIL Problem Management
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• Network Diagramming
CHRONOLOGICAL SUMMARY OF EXPERIENCE:
General Electric (Consultant) Dec 2011 to Present
Project Manager / Network Engineer/Virtualization Engineer
Responsibilities:
• Project Manager/ Network Engineer for Network Build Team. Manage scheduling,
planning and implementation for site migration into GE core Network
• Work with Network and Voice Engineers to design all new site implementation for
migration. Work with telecommunication providers to effectively communicate
Cisco/Avaya systems and troubleshoot issues. Work with business to determine needs and
solve those needs. Work on designing telephony infrastructure and call center software
applications. Ordering MPLS circuits and purchasing equipment through GE Service Now
system.
• Team player; shows initiative; exercises good judgment; strong follow through; effectively
manages time; maintains flexibility; good verbal and written communication skills.
• Helps coordinate installation, configuration and support/troubleshooting in an Enterprise
environment with Cisco routers,Cisco WAN routers Good working knowledge of LAN
protocols including STP, 802.1q trunking and port channeling
• Effectively and efficiently train and educate end users.
• Virtualization Services (ESX ,LDOM, CDOM &Private Cloud) Build out for shared services
•
Rollins Inc. (Consultant) Jun 2011 to Oct 2011
Sr. Telecommunication Network Engineer/ Project Manager (short-term assignment)
Responsibilities:
• Upgraded current Avaya 8700 to 8800 from Communication Manager 3.1 to
Communication Manager 6.0.
• Installed AES server SAL server and upgrade the NICE server application.
• Added Modular Messaging to all 400 branches.
• Worked with call center to add new CTI application for customers.
General Electric. (Consultant) Nov 2009 to Dec 2010
Voice Technology Manager
Responsibilities:
• Led a team of 25 engineers to remotely handle 180 Avaya systems worldwide for General
Electric. This included several large Avaya Call Centers for GE Capital.
• Responsible for the implementation, testing and maintenance of deployed solutions in the
Service Layers or Telecom management area.
• The project manager and design engineer for new system installed.
• Responsible for the delivery piece of with a high level of interaction with the Customer and
Business Management Teams as well as internal teams.
• Main activities included monitoring operational issues involved in delivering the service
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• Performed Layer 2 & 3 troubleshooting. Participated in customer presentations, providing
solution and technical expertise and make Solution presentations.
• Participated in customer projects, including the definition, management and verification of
solutions, analyzing the customer’s processes and requirements, perform dimensioning,
estimate cost for customer adaptations, prepare and write solution descriptions and secure
the technical functionality and quality of delivery.
• This was a highly visible and pro-active role requiring inter-personal skills. It demands constant
interaction and presentation with the Key Account Manager and the end customer, in order
to understand the operator’s business issues, and to be able to find opportunities for evolving
our solutions, thereby creating new business. It also demanded good networking
capabilities.
Lockheed Martin Feb 2008 to Nov 2009
Sr. Telecom Engineer/Project Manager
Responsibilities:
• Tracked the project on Microsoft project, did the planning, cable & system designs, testing
and implements local and/or remote voice communications hardware, software and
procedures.
• Maintained technical expertise in identifying, evaluating, selecting or developing Avaya
voice systems and/or video systems.
• Oversaw Avaya voice network configurations.
• Prepared or ensured that appropriate network documentation exists, including operational
instructions.
• Provided Tier 3 supports, regular monitoring of call recording device and do voice network
analysis regarding short- and long-range planning for in-house systems.
• Designed networks or portions of networks that include selection of hardware and software
packages.
• Designed and implemented Avaya VOIP network for Marietta Plant.
• Design Voice VLAN for deployment of VOIP phones
• Performed Layer 2&3 troubleshooting for network devices.
• Did presentation and tested new Microsoft I3 system for small office deployment.
Atlanta Spirit Dec 2004 to Feb 2008
Consultant
Responsibilities:
• Worked as a Consultant for Avaya S8700 Voice Network configuration. Call Center
Application for NICE, Audix Voice Messaging server.
• Did project management for systems upgrade for future technology VOIP design, testing
and implementation.
• Setup and maintained basic telephone operation, upgraded telephone system hardware
and software.
• Troubleshoot layer 2& 3 devices.
• Provided Tier 3 support for technician and end user for features and telephone problems.
• Worked with service provider to ensure problem free upgrade in services.
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Turner Broadcasting Oct 1998 to Dec 2004
Sr. Telecom Engineer
Responsibilities:
• Provided Tier 2 &Tier 3 support to 23 domestic and 10 international sites.
• Lead project engineer to design, testing and implement VOIP Phone technology for
corporate use.
• Designed and implemented wireless IP network. Design and implement IP video network.
• Designed and implemented IP VLANS/Trunking between domestic and international sites.
Troubleshooting STP issues. Installed switches and switch stacks (3750).
• Managed weekly administration updates to RSA server.
• Built and maintain call centers for Hawks, Thrashers, Braves, Time Warner Help desk. Design
and implement disaster recovery plan for corporate communication Design E-911 system for
Time Warner corporate. Lead project engineer in upgrading 23 corporate locations for voice
technology.
Comms People Apr 1998 to Oct 1998
Network Engineer, Tier 2
Responsibilities:
• Provided Tier 2 support to 23 remote sites.
• Reengineered system configuration to support Y2K upgrades and ISDN capability.
• Implemented fax server software.
• Worked with vendors on improving Network for future enhancements.
AGL Resources Service Company May 1996 to Apr 1998
Communication Technician/Analyst
Responsibilities:
• Provided continuous analytical support to 45 remote site and administrate daily adds,
moves, testing and change to voice network, on 19 remote locations in metro Atlanta.
• Successfully coordinated cutover that included DCS Networking of five locations with new 5-
digit dialing plan with 7 more sites remaining.
• Set up call centers on new skill application and implement cutover.
• Reviewed maintenance agreements for continuous savings and help prepare fiscal year
budgets.
Lancomm Communications Inc., 1994 to May 1996
Operation Supervisor
Responsibilities:
• Administrated and executed daily moves, adds and changes to the LAN (Token Ring)
networks and local SL1 telecommunication switch and Rolm switch. Prepared daily submittal
of bids, site surveys, initial walk through and cable design for telecommunication closet.
Aerotek/AT&T/Saint Josephs Hospital 1993 to 1994
Lead Technician
Responsibilities:
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• Supervised group of men in installation of voice and data networks. Coordinated daily with
Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet)
network. Prepared bids, site survey, initial walk through and cable designed
telecommunication closets.
APEX Industrial Service 1992 to 1993
Electrician
Responsibilities:
• Constructed new hospital wing, interpret blue prints, layout specific job functions, run conduit
E.M.T. and Rigid of all sizes, run and terminated wires of all sizes as well as wiring panels, and
install light fixtures and troubleshoot.
Yield Telecom 1990 to 1992
Lead Telecommunication Installer
Responsibilities:
• Installed and serviced SL1 Communication switches. Supervised members of the installation
department to familiarize them with the associated duties of the SL1 switch. Ran and
terminated data and voice also connected peripheral equipment.
National Telecommunication Services 1987 to 1990
Telecommunication Installer
Responsibilities:
• Installed, serviced and programmed Executone phone systems. Performed site surveys. Trained
new employees on proper installation methods. Initiated and designed new procedures to help
expand the company’s digital capabilities.
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Rolston Rene _Resume

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