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HENRY HERNDON hlherndon@verizon.net
417 Whisperfield Drive, Murphy, Texas 75094 214-454-6181 (Cell)
CAPABILITIES PROFILE
► Senior Level Hardware/Software Engineer with experience in ATP testing for Verizon conferencing for six years
and Sprint wireless Access network testing.
► Very familuare with Shell, Pearl and Python scripting.
► Utlized ECE (Ericsson Composition Engine) during my tour with Ericsson.
► Conducted all upgrades from a Linux & Unix enviorment.
► Admined Verizon’s conferencing Teams SQL trouble ticketing data base.
► Utilized Adtrain 5000 for mobile back hauling and for DWDM fiber interphases.
► Leadership experience at project, team, department and division levels. Collaborated with cross-functional teams
to identify requirements and develop product plans, specifications and schedules.
► Addressed network issues by trouble shooting events and researching CDR's along with sampling call flows from
end to end.
► Conducted all maintenance, integration and implementation procedures in a Unix, Perl or GUI environment.
► In depth knowledge of wireless core network architecture and cellular network traffic analysis.
► Protocol knowledge: SS7, SIGTRAN-ISUP, SIP, H.248, CDMA, GSM, LTE.
► Firm understanding of telecom call flows and SS7 signal call trace via wireshark and protocol analyzer.
► Exceptional customer service oriented.
► Completed PMP course work.
PROFESSIONAL EXPERIENCE:
Tech Source Services -Plano, Texas March 2013 – November 2015
Network Integration Engineer IV
• Performed network integrations activities on CDMA access equipment to include BTS, RBS, BSC, BSSM, CPDS,
CBRS, CSVS, CS2000,SE1200 router, TS3500 NTP server, Gen G9,NetGuardian and MGW supporting both
1xVoice and EVDO network builds (Greenfield, expansions and migrations).
• Configured Toy Cell environments with the RBS and BTS for ATP testing.
• Conducted and completed EBSC global Wireless testing on completed network builds.
Ericsson - Richardson, Texas June 2011 - December 2012
Software Support Engineer
• Performed software upgrades to the VSE node, the primary call processing node.
• Conducted Software baseline site preparations and applications for GSM and CDMA wireless customer sites in a
Unix environment that corrected any issues and or updated and added new features to the customers network.
• Followed all customer and Ericsson procedures and policies to ensure the health of the customers network.
• Monitored customer network activity during all software upgrade activities.
• Ensured complete network stability before and after all software-upgrading activities.
Independent Consultant, Dallas, Texas January 2010 - June 2011
Farmers Insurance Group
• Conducted Business Analysis and Requirement Gathering to successfully meet the client's business goals and
objectives.
• Managed all Solution Development and Lifecycle (SDLC) efforts in order to keep within the scope of client's
specifications and budget.
• Directed Software Design and Implementation to highlight integration efforts.
• Coordinated activities with other Systems/Applications Administrators and outside vendors regarding call flow
development and implementation.
• Held vendors and contractors accountable for their project deliverables.
• Upgraded the clients WLAN to meet the organizations rapid expansion.
• Implemented VOIP services that provide the client a significant cost savings.
VERIZON, Irving, Texas August 2004 - December 2009
Specialist - Systems/Architect
• Designing, implementing and integrating Polycom and Compunetix media severs into the Verizon network
increased organizational revenues and customer user minutes.
• Maintained a high level of customer satisfaction by providing and maintaining a high level of technical customer
support.
• Led the integration effort of VOIP enabled services into the Verizon conferencing network by utilizing SIP, and H.
323 protocols.
• Implemented company and departmental methods of procedures and data flow maps for ISO certification. Which
stream lined and standardize organizational functions.
• Managed and designed fiber optics and optical carrier capacity to accommodate business and network growth.
• Negotiated and project managed suppliers, contractors, and new transport clients by developing agreements in
which the needs of all stakeholders were met.
• Led weekly vendor calls to explore how current and new technology might be incorporated into the Verizon
network for more cost-effective utilization of network assets.
• Served as a resource for the resolution of technical issues with network services by troubleshooting various
network elements in a successful effort to maintain network stability and a high customer approval rating, some
examples: media servers, Cisco switches, class 4 & 5 switches, customer premises equipment "cpe".
• Coordinated activities with other Systems/Applications Administrators and outside vendors regarding SS7 call
flow development and implementation.
• Successfully implemented Software and hardware upgrades that provided new and enhanced customer features.
LUCENT TECHNOLOGIES, Dallas, Texas February 1999 - July 2003
Systems Engineer
• Led sales support efforts for Competitive Local Exchange Carrier's (CLEC's) for Lucent Technologies US central
region.
1. Received "Rubber Meets the Road Award" for Sales Engineer of the Year
2. Led Sales support efforts for a successful $225 million Sale.
• Developed Statements of Work (SOW) that insured project specifications and concerns were met.
• Influenced and supported contract negotiations with the client by recommending specific feature rich solutions
that met the customer's needs and budget.
• Successfully developed and coordinated project cost proposals by initiating budget analysts for projects. Which
integrated design, engineering, and installation and budget analysts into a proposal format.
• Managed RFP's and presented technical proposals for DSL projects.
• Led technical efforts for GPON Ethernet over Sonet, which included VLAN tagging, VLAN Transparency and FTP
for successful WorldCom lab certification efforts for CPE products
for proposal response materials.
• Designed and implemented optical, Voice, TCP/IP, Ultra Long Haul, Enterprise & Frame Relay equipment
configurations in the most cost-effective manner in accordance with established engineering regulations.
• Formulated and proposed cost effective solutions based upon knowledge of the clients network and Lucent
Technologies Product Range.
MCI WorldCom, Tulsa, OK Feb 1998 - Feb 1999
Switch Hardware Engineer
Managed the system level design and implementation of DMS SuperNodes, Lucent 5ESS switches and Lucent
Technologies voice mail systems.
Project managed all assigned projects by holding vendors and contractor's accountable for their project
deliverables.
Collaborated with switch software designers to develop new features designed to enhance revenue opportunities
and improve network security.
MCI WorldCom, Tulsa, OK Jan 1997 - Feb 1998
Test & Turn-up Engineer
Implemented new product testing and assisted with software upgrades, hardware retrofits, reconfigurations and
provided network maintenance support.
Performed test and turn-up of Dense Wave Division Multiplexing DWDM, Wave Division Multiplexing (WDM),
Synchronous Optical Network (SONET), Add-Drop Multiplexer's (ADM) and Asynchronous Transfer Mode (ATM)
Transmission systems.
Compiled and produced all appropriate documentation to enable the installation & commissioning of equipment
within the project timescales.
Current Technology, Irving, TX Feb 1996 - Jan 1997
Applications Engineer
Generated Customer Information of Next Generation Transient Voltage Surge Suppression (TVSS) Product
family.
Managed technical market support for TVSS products to customers.
Responsible for decisions regarding Engineering jobs within the scope of written Engineering Manual and
approved support documents.
Prepared written material in support of all aspects of engineering using language, style and media suitable for
the target audience.
Submitted site-specific documentation, technical reports, and RFP response material to support engineering
initiatives.
Conducted marketing presentations along with product demonstrations and road shows.
Designed and tested three phase industrial power circuits.
EDUCATION
• SOUTHERN UNIVERSITY, Baton Rouge, Louisiana
• Bachelor of Science in Electrical Engineering

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Herndon's

  • 1. HENRY HERNDON hlherndon@verizon.net 417 Whisperfield Drive, Murphy, Texas 75094 214-454-6181 (Cell) CAPABILITIES PROFILE ► Senior Level Hardware/Software Engineer with experience in ATP testing for Verizon conferencing for six years and Sprint wireless Access network testing. ► Very familuare with Shell, Pearl and Python scripting. ► Utlized ECE (Ericsson Composition Engine) during my tour with Ericsson. ► Conducted all upgrades from a Linux & Unix enviorment. ► Admined Verizon’s conferencing Teams SQL trouble ticketing data base. ► Utilized Adtrain 5000 for mobile back hauling and for DWDM fiber interphases. ► Leadership experience at project, team, department and division levels. Collaborated with cross-functional teams to identify requirements and develop product plans, specifications and schedules. ► Addressed network issues by trouble shooting events and researching CDR's along with sampling call flows from end to end. ► Conducted all maintenance, integration and implementation procedures in a Unix, Perl or GUI environment. ► In depth knowledge of wireless core network architecture and cellular network traffic analysis. ► Protocol knowledge: SS7, SIGTRAN-ISUP, SIP, H.248, CDMA, GSM, LTE. ► Firm understanding of telecom call flows and SS7 signal call trace via wireshark and protocol analyzer. ► Exceptional customer service oriented. ► Completed PMP course work. PROFESSIONAL EXPERIENCE: Tech Source Services -Plano, Texas March 2013 – November 2015 Network Integration Engineer IV • Performed network integrations activities on CDMA access equipment to include BTS, RBS, BSC, BSSM, CPDS, CBRS, CSVS, CS2000,SE1200 router, TS3500 NTP server, Gen G9,NetGuardian and MGW supporting both 1xVoice and EVDO network builds (Greenfield, expansions and migrations). • Configured Toy Cell environments with the RBS and BTS for ATP testing. • Conducted and completed EBSC global Wireless testing on completed network builds. Ericsson - Richardson, Texas June 2011 - December 2012 Software Support Engineer • Performed software upgrades to the VSE node, the primary call processing node. • Conducted Software baseline site preparations and applications for GSM and CDMA wireless customer sites in a Unix environment that corrected any issues and or updated and added new features to the customers network. • Followed all customer and Ericsson procedures and policies to ensure the health of the customers network. • Monitored customer network activity during all software upgrade activities. • Ensured complete network stability before and after all software-upgrading activities. Independent Consultant, Dallas, Texas January 2010 - June 2011 Farmers Insurance Group • Conducted Business Analysis and Requirement Gathering to successfully meet the client's business goals and objectives. • Managed all Solution Development and Lifecycle (SDLC) efforts in order to keep within the scope of client's specifications and budget. • Directed Software Design and Implementation to highlight integration efforts. • Coordinated activities with other Systems/Applications Administrators and outside vendors regarding call flow development and implementation.
  • 2. • Held vendors and contractors accountable for their project deliverables. • Upgraded the clients WLAN to meet the organizations rapid expansion. • Implemented VOIP services that provide the client a significant cost savings. VERIZON, Irving, Texas August 2004 - December 2009 Specialist - Systems/Architect • Designing, implementing and integrating Polycom and Compunetix media severs into the Verizon network increased organizational revenues and customer user minutes. • Maintained a high level of customer satisfaction by providing and maintaining a high level of technical customer support. • Led the integration effort of VOIP enabled services into the Verizon conferencing network by utilizing SIP, and H. 323 protocols. • Implemented company and departmental methods of procedures and data flow maps for ISO certification. Which stream lined and standardize organizational functions. • Managed and designed fiber optics and optical carrier capacity to accommodate business and network growth. • Negotiated and project managed suppliers, contractors, and new transport clients by developing agreements in which the needs of all stakeholders were met. • Led weekly vendor calls to explore how current and new technology might be incorporated into the Verizon network for more cost-effective utilization of network assets. • Served as a resource for the resolution of technical issues with network services by troubleshooting various network elements in a successful effort to maintain network stability and a high customer approval rating, some examples: media servers, Cisco switches, class 4 & 5 switches, customer premises equipment "cpe". • Coordinated activities with other Systems/Applications Administrators and outside vendors regarding SS7 call flow development and implementation. • Successfully implemented Software and hardware upgrades that provided new and enhanced customer features. LUCENT TECHNOLOGIES, Dallas, Texas February 1999 - July 2003 Systems Engineer • Led sales support efforts for Competitive Local Exchange Carrier's (CLEC's) for Lucent Technologies US central region. 1. Received "Rubber Meets the Road Award" for Sales Engineer of the Year 2. Led Sales support efforts for a successful $225 million Sale. • Developed Statements of Work (SOW) that insured project specifications and concerns were met. • Influenced and supported contract negotiations with the client by recommending specific feature rich solutions that met the customer's needs and budget. • Successfully developed and coordinated project cost proposals by initiating budget analysts for projects. Which integrated design, engineering, and installation and budget analysts into a proposal format. • Managed RFP's and presented technical proposals for DSL projects. • Led technical efforts for GPON Ethernet over Sonet, which included VLAN tagging, VLAN Transparency and FTP for successful WorldCom lab certification efforts for CPE products for proposal response materials. • Designed and implemented optical, Voice, TCP/IP, Ultra Long Haul, Enterprise & Frame Relay equipment configurations in the most cost-effective manner in accordance with established engineering regulations. • Formulated and proposed cost effective solutions based upon knowledge of the clients network and Lucent Technologies Product Range. MCI WorldCom, Tulsa, OK Feb 1998 - Feb 1999 Switch Hardware Engineer Managed the system level design and implementation of DMS SuperNodes, Lucent 5ESS switches and Lucent Technologies voice mail systems. Project managed all assigned projects by holding vendors and contractor's accountable for their project deliverables. Collaborated with switch software designers to develop new features designed to enhance revenue opportunities and improve network security. MCI WorldCom, Tulsa, OK Jan 1997 - Feb 1998 Test & Turn-up Engineer Implemented new product testing and assisted with software upgrades, hardware retrofits, reconfigurations and provided network maintenance support. Performed test and turn-up of Dense Wave Division Multiplexing DWDM, Wave Division Multiplexing (WDM), Synchronous Optical Network (SONET), Add-Drop Multiplexer's (ADM) and Asynchronous Transfer Mode (ATM) Transmission systems.
  • 3. Compiled and produced all appropriate documentation to enable the installation & commissioning of equipment within the project timescales. Current Technology, Irving, TX Feb 1996 - Jan 1997 Applications Engineer Generated Customer Information of Next Generation Transient Voltage Surge Suppression (TVSS) Product family. Managed technical market support for TVSS products to customers. Responsible for decisions regarding Engineering jobs within the scope of written Engineering Manual and approved support documents. Prepared written material in support of all aspects of engineering using language, style and media suitable for the target audience. Submitted site-specific documentation, technical reports, and RFP response material to support engineering initiatives. Conducted marketing presentations along with product demonstrations and road shows. Designed and tested three phase industrial power circuits. EDUCATION • SOUTHERN UNIVERSITY, Baton Rouge, Louisiana • Bachelor of Science in Electrical Engineering