1. Tara Annette Brooks
3910 F Freedom Court 443.640.5743
APG, MD 21005 brookstara01@gmail.com
INFORMATION TECHNOLOGY SPECIALIST
• DOD TOP SECRET SCI CLEARANCE
An experienced Information Technology Specialist with 10+ years of success supporting IT service/help desks for CONUS and
OCONUS military commands. Highly competent and accomplished IT professional adept at directing delivery of IT services within
large-scale enterprise environments; motivational and performance-driven leader, skilled at building peak-performing teams,
maintaining business-critical applications and systems, and implementing best practices in customer service and technical
support. Flexible and adaptive; proven to excel under pressure while consistently meeting mission goals. Articulate communicator
with interpersonal, problem solving, and negotiation skills critical to forming and maintaining strong customer relationships.
STRENGTHS & EXPERTISE
• Help Desk
• Project Management
• Troubleshooting/Problem Solving
• Coaching and Training
• Remedy
• Spectrum
• Polycom
• Tandberg
• Collaboration & Teamwork
• Efficiency/Multi-tasking
• Exceptional Communication
• Vendor Management
TOOLS AND EQUIPMENT
• VMWare Client
• Window 7 Servers
• UNIX Servers
• Software Installs
• Customer Service
• Quality Control/Assurance
• Server Upgrades
• TACLANES
• KIV 7
• KIV 19
CERTIFICATES AND TRAINING
• Project Management Certificate-Completed July 2015
• Systems Administrator Course, School of Information Technology-Cisco Certified Network Professional
• Information Technology Senior and Basic Management Course, School of Information Technology-Cisco Certified Network
Admin.
• CompTIA Network + Certified
• CompTIA A+ Certified
• Network Management Course Certificate
• DVSG Level 1-Video Teleconferencing
• FBCB2 Certificate
EDUCATION
• MASTER OF BUSINESS ADMINISTRATION IN PROJECT MANAGEMENT, Strayer University, White Marsh, MD, 2014
• BACHELOR OF SCIENCE IN COMPUTER SECURITY, Strayer University, White Marsh, MD, 2012
• ASSOCIATES IN SUPERVISORY LEADERSHIP, Hawaii Pacific University, HI 2005
PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
Field Support Representative
James Seward Consultant (JSC), LLC - Aberdeen Proving Grounds, MD | 2013-2015
• Responsible for providing technical systems support to Windows and UNIX servers. Provided IT engineering support to
and resolution of software, network, and database related incidents, questions, and issues pertaining to the suite of
software installed in the CERDEC I2WD Biometrics Lab.
• Interacted daily with software testers on the Identity Resolution Exploitation Management Systems (IREMS) project.
Provided engineering technical expertise to support the development and implementation of electronic systems.
• Trained incoming personnel on proper setup and implementation of IREMS software.
• Reimaged workstations using Acronis, patched Windows and UNIX servers quarterly by removing old files from server
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2. before installing new ones if needed, unzipped files to proper location for installation of files and executed installation
procedures.
• Completed quarterly servers’ upgrades and resolved issues when they arose.
• On a daily basis, accessed and navigated ESXi host using VMware client to reset passwords and create tester’s accounts on
various servers.
• Researched multiples options for IREMS Next Generation platforms solutions.
Communication Specialist
Compass, Inc. - Aberdeen Proving Grounds-Edgewood, MD | 2011-2013
• Provided technical support, project management, program planning, analysis, administrative, and documentation support
to the command and control (C2) of Elimination missions by the HQ USSTRATCOM Standing Joint Force Headquarters
Elimination (SJFHQ-E).
• Installed and configured NIPRNET and SIPRNET Microsoft Windows workstations. Performed preventive maintenance and
maintained upgrades of workstations. Provided software access, recovery, removal, installation and delivery services.
Planned, scheduled, pre-test, installed, removed and conducted post tests for approved new software patches and
upgrades.
• Briefed senior leadership on daily basis of infrastructure for new facility that would accommodate over 100 personnel.
• Ensured staff was kept abreast of changing environments and potential shifts in emphasis or other program changes based
on the Video Tele Present and Command Post of the Future Suites.
Information Systems Supervisor
U.S. Army - 20th
CBRNE Support Command, Edgewood, MD | 2007-2011
• Served as the Information System Chief in Charge of a Chemical, Biological, Radiological, Nuclear and High Yield Explosives
(CBRNE) Communication Team.
• Supervised a seven personnel team that was responsible for providing communication and data connectivity for exchange
of CBRNE information among wartime combatant commanders and peacetime federal, state and regional consequence
managers in CBRNE incidents.
• Supervised communication team on the installation of a 1.2 meter AVL Technologies dish with multiple pieces of
equipment to include: TACLANES (KG-175D/KG-175B), IDIRECT Satellite Routers for Time Division Multiple Access
(TDMA), Uninterruptible Power Supplies (UPS), and an Antenna Control Unit; enabled worldwide connectivity and
transfer of NIPRNET and SIPRNET data, video teleconference and voice over Internet protocol communications for
both stateside and oversea missions, such as PACOM, CENTCOM and NORTHCOM.
• Established multiple connectivity to allow reach back to the Combined Joint Task Force-Elimination staff, III Corps
staff and 48th
Chemical Brigade capabilities for Key Resolve 2009; achieved all training and readiness milestones to
deploy a newly established communications team; accomplished within 120 days from activation.
• Reviewed and evaluated requirements and recommended plans for obtaining the desired results or objectives of the VTC
conferences. Provided technical support for VTC operations, applications and administration to include direct coordination
with remote and bridging sites for 20th
Support Command.
• During major field exercises and day-to-day operations, established video conference calls with TANDBERG and POLYCOM
equipment to accommodate special customer needs. Established calls with the network operations center, Main Control
and Operational Control Points and attended the actual VTC in multi-user facilities to operate microphones, cameras, media
projectors, and external applications.
Network Operation Center Watch Officer
U.S. Army - Joint Intelligence Operations Center (JIOC), Pearl Harbor, HI | 2004-2007
• As Network Operation Center (NOC) Watch Officer provided direct support to Joint Intelligence Operations Center and DIA
in the Pacific Regional service center to over 330,000 customers.
• Monitored system performance with hardware and software engineers in detecting and solving problems by using
Remedy and Spectrum software.
• Supervised 13 joint military personnel and civilians; managed over 30 multi-vendor systems(server room maintenance),
valued at over $330 M; maintained and repaired with system engineers UNIX, Windows NT and 2000/2003 servers.
• Awarded the Joint Service Achievement Medal for the Pacific Regional Service Center reorganization for creation of 2000
customers’ accounts in Active Directory in two week period.
• When appointed to Shift Supervisor, provided direct customer support as part of the Pacific Network Operation Center for
over 6,600 customers.
• Responsible for 24/7 management and administration of 500 servers and 2,500 workstations on 14 difference classified
networks worldwide which were valued at $100 M; monitored system performance; led, trained and mentored Army, Navy
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3. and Air Force personnel.
PRIOR EXPERIENCE
71L, Administrative Specialist, U.S. Army 1991-2000
HONORS & MEMBERSHIPS
Veteran of Foreign Wars Post#6054, Aberdeen MD
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