Gerald Harris is seeking a real estate or customer service position. He has over 15 years of experience in real estate sales and mortgage lending. He has held positions as a real estate agent with several companies in California from 2002 to 2012. He also has experience in wholesale mortgage lending and customer service roles such as hotel bellman, front desk agent, courier, and company driver. His objective is to utilize his extensive background in real estate and customer service.

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GERALD HARRIS
Atlanta, GA 30310  704-996-6472  geraldharris230@gmail.com
OBJECTIVE
To utilize my extensive background in real estate and customer service to provide high quality real
estate related duties for a growing company.
MORTGAGE AND REAL ESTATE EXPERIENCE
Real Estate Agent, ERA West Coast Real Estate, Lakewood California
February 2012 – April 2012
 Exceptionally strong attention to detail
 Assisted Buyers and Selling with Home Sales
 Exceptional oral and written communication skills
 Familiarity with suite of Microsoft tools including Power Point, Excel and Word.
Real Estate Agent, Realty Royale, Riverside, California
November 2007- January 2011
 A full-time home sales associate interviewing potential clients on current property trends and
options with the agency
 Diligently guided homebuyers and sellers through the sale and purchase of their properties
 Worked closely with buyers and sellers to offer additional services and advice.
 Effectively processed Broker Price Opinions (BPO’s) on properties in foreclosure
 Prepare documents such as representation contracts, purchase agreements, closing statements,
deeds, and leases.
 Coordinated with escrow companies, financial lenders, and home inspectors to ensure that
terms and conditions of purchase agreements.
Wholesale Account Executive, Gibraltar Mortgage Capital, Ontario, California
April 2006 – February 2007
 Managed hard money lending accounts nationwide for a wholesale product
 Built and maintained strong relationships with premier mortgage brokers
 Trained and supervised on-boarding for brokers, loan officers, and processors.
 Presented loan products and pricing to mortgage brokers.
 Assisted brokers in offering our loan products for their clients and customers
 Over saw the production pipeline for an account to ensure timely flow of the loan process.
Real Estate Agent, Buy America Real Estate Agency, Rancho Cucamonga, California
May 2004- April 2006
 Full-time home sales associate, diligently guided homebuyers and sellers through the sale and
purchase of their properties
 Interviewed clients to determine what kinds of properties they are seeking.
 Worked closely with buyers and sellers to offer additional services and advice.
 Prepare documents such as representation contracts, purchase agreements, closing statements,
deeds, and leases.

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Real Estate Agent, Century 21 All Pro, Corona, California
April 2002- April 2004
 Part-time home sales associate, diligently guided homebuyers and sellers through the sale and
purchase of their properties
 Worked closely with buyers and sellers to offer additional services and advice.
 Prepare documents such as representation contracts, purchase agreements, closing statements,
deeds, and leases.
CUSTOMER SERVICE EXPERIENCE
Bellman, Hilton Hotel-Charlotte University, Charlotte North Carolina
January 2013 – Present
 Welcomes and acknowledge all guests according to company standards
 Provides excellent customer service using professional language and etiquette
 Driver escort for guests in Hotel Shuttle Van for local city establishments
 Provides high quality valet service as parking attendant for guest
 Transports guest luggage from the point of arrival or departure at the hotel to their vehicle
 Remains at post in correct stance and ensures uniformed appearance is clean and professional
Front Desk Agent/Night Auditor, Holiday Inn, Concord North Carolina
May 2012 – March 2013
 Organized and conducted all guest check-ins/check-outs, room reservations, and cancellations.
 Handled quality control issues including room key reactivation and processing all guest requests
 Thorough knowledge of Opera Software for daily logs and closing reports.
 Processed all payment types, vouchers, and other charges; count bank at start and end of shift
 Followed all company policies & procedures; report accidents and safety conditions to manager
Messenger/Courier, Executive Express, Newport Beach California
April 2011 -- December 2011
 Driver for courier delivery service
 Picked up and delivered packages throughout the Southern California region
 Proficient in Thomas Guide map reading
Company Driver, Metro Express, Ontario, California
May 2003 – April 2004
 Provided high quality customer service to sales associates and business-to-business clients
 Picked up and delivered large merchandise shipments, such as electronics and automotive parts,
to businesses
 Exceeded expectations with successful delivery of non-damaged goods in a timely fashion
 Followed all company policies & procedures
EDUCATION
 Associates Degree, June 1995
Mount San Antonio College, Walnut California

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LANGUAGES
 English (Proficient)
 Spanish (Intermediate/Conversational)
REFERENCES
Furnished Upon Request