Melanie Flores has over 19 years of experience in customer service, EDI, and shipping/receiving roles. She has strong skills in Microsoft Office, EDI software like PAS and GXS, and communication. Her experience includes roles coordinating international shipping and handling EDI/customer service for several apparel companies. She is detail-oriented, resourceful, and able to multi-task while working well under pressure.

1. MELANIE FLORES
Professional Summary
Customer Service/EDI Professional, skilled in establishing strong rapport with clients. Self -
Motivator with exceptional communication and computer capabilities. With well over 19 years
of experience background, strong work ethic and genuine Enthusiasm, I will be an asset to your
Company.
Personal Information
Detail Oriented, Resourceful and able to multi task. Works well under pressure and a Team
player.
Skills
Microsoft Word, Excel, Outlook and Power Point Presentations. Windows XP/Vista. Proficient in
Pacific Apparel Systems (PAS) Trusted Link. GXS Catalogue. UPC labels. Core FTP LE, Familiar
with routing and routing guides for all major Department Stores.
Creative Problem Solver
Exceptional Communication Skills
Quick Learner
Shipping and receiving professional: UPS, Fed Ex and DHL.
Credit Card Processing
References
To be furnished upon request.
Work History
International Shipping Coordinator /Customer Service/EDI Jan. ‘09-
Present
Siwy/Raven Denim - Los Angeles, CA
 Customer Service Duties: Communicated with Customers/Freight Forwarders on order
status and Shipping approvals.
34097 Lady Fern Ct. Lake Elsinore, CA 92532|562-418-3720|mel90660@yahoo.com

2.  Documentation submission: SLI, COO, NAFTA, Commercial Invoices, consent to screen
cargo letters Invoices and packing slips.
 Prepared all shipping documentation as well as coordinated with freight forwarders for
daily/weekly shipment pick-ups.
 Invoiced and charged CC via Authorize Net.
 Audited all Invoices and reports at the end of the day for accuracy and submit to
management.
 Allocation and all aspects of Data Entry.
MELANIE FLORES
 Ran Daily reports and communicated with sales as well as management.
 Issued RA’s and Coordinate with Shipping Dept. for Call Tags.
 Upload orders via Core FTP LE from Nu Order onto PAS.
 Generated and Maintained Customer Maintenance files up to date.
 Added and Maintained New Customer info into Nu Order site.
 Processed and delegated Online Orders from Big Commerce.
 Served as a back-up when employees were out.
 EDI Duties: In charge of all aspects of EDI that includes Testing with major account for
production.
 Processed 850’s (PO’s), sending out ASN’s (856’s) and 810’s (invoices).
 Generating Bills of lading, printing UCC 128 labels and routing shipments.
 Generate all UPC’s and upload into catalog.
 Ordering price tickets as well as hang tags thru PAX.
 Applying for UCC blocks thru GSX as well as generating manual UPC’s.
 Provided an elevated Customer Service Experience and generated positive
communication with all account holders.
 Effectively Communicated and supported with sales and administrative teams on a daily
basis
 Handled daily heavy flow of paperwork and cooperated with the accounting department
on Invoicing and Shipping issues.
 Ensured Superior Customer Experience by addressing customer concerns demonstrated
empathy and resolved problems on the spot.
34097 Lady Fern Ct. Lake Elsinore, CA 92532|562-418-3720|mel90660@yahoo.com

3. Customer Service/EDI Aug.’08-Jan.
‘09
Hudson Jeans-Commerce, CA
 EDI Duties: In charge of all aspects of EDI that includes Testing with major account for
production.
 Processed 850’s (PO’s), sending out ASN’s (856’s) and 810’s (invoices).
 Generating Bills of lading, printing UCC 128 labels and routing shipments.
 Generate all UPC’s and upload into catalog.
 Data Entry.
 Customer Service: Contacting Customers to follow up on purchase order shipping
approvals.
 Invoicing and charging CC.
 Worked closely with Accounting Department on Invoicing and Shipping Issues.
 Communicated with sales and administrative team on order status.
MELANIE FLORES

EDI/Shipping Jan. ‘07- June ‘07
Ms Bubbles- Los Angeles, CA
 Handled all incoming EDI orders.
 Checked for accuracy and prepared for shipping.
 Created UCC-128 labels, routed pick-ups and sent out outbound 856 and 810 documents.
 Created Bills of lading and printed Invoices to be sent with truck driver.
 Entered UPC’s in website catalogs.
 Entered new UPC’s in system.
 Invoiced.
 Created report of shipping schedule and reported status of all EDI orders to personnel in
LA based warehouse and NY.
 Communicated with sales and administrative team on order status.
Customer Service/EDI Jan. ‘04- Nov. ‘06
Blue Holdings/Blue Concepts-Commerce, CA
34097 Lady Fern Ct. Lake Elsinore, CA 92532|562-418-3720|mel90660@yahoo.com

4.  Managed EDI Dept. from A-Z. Responsibilities included downloading files 850 and 860.
Carton packed all EDI shipments, created and printed UCC-128 labels, Created Bills of
lading, prepared 856 ASN’s, 810 files and transmitted.
 All aspects of EDI Testing and some mapping.
 Ran all reports and maintained all EDI files for easy research.
 Worked closely with sales reps and shipping dept. by giving them updated daily reports
on all pending and shipped goods.
 Worked with all major accounts- All federated stores, Neiman Marcus, Marshall Fields,
Lord and Taylor and Saks.
 Invoiced all EDI and domestic orders.
 Ran day end reports and distributed reports to accounting Dept.
 Some occasional customer service and ordering of supplies for my dept.
MELANIE FLORES
Receptionist/Data Entry/EDI Aug. ‘00- June ‘02
Marc Wear- Hot Cotton -Los Angeles, CA
 Data entry of all incoming orders.
 Worked with sales reps in NY and reported status on all shipped and pending shipments.
Answered multi line telephone system.
 Worked as a back-up for EDI.
Production Assistant/Accounts Payable Assistant Mar. ‘96- Aug.
‘00
Little Laura of California-Los Angeles, CA
 Mexico Prod. Assistant: Prepared all documentation for all imported and exporting of
goods between the USA and Mexico.
34097 Lady Fern Ct. Lake Elsinore, CA 92532|562-418-3720|mel90660@yahoo.com

5.  Translated all docs into Spanish including invoices.
 Clerical work included filing all pick tickets and maintained all files.
 Customer service and answering multi line telephone system.
 Accounts Payable: Audited Invoices and coded them.
Education
Cal State LA-Los Angeles, CA
 Completed 2 Years- Broadcast Major
Cerritos College-Cerritos, CA
 Completed 1 year – Broadcast Major
Rio Hondo-Whittier, CA
 Completed a semester Child Development
Bell High School-Bell, C A
 Graduated 1993 - GPA 3.86
Languages
Fluent in English and Spanish.
Certifications
American Red Cross - Standard First Aid
American Red Cross - CPR