1. Felisa Jones
426 Bronson Ave. Toledo, OH
Cell (419) 810-1814 Home (419) 754-3487
felisa_jones@ymail.com
O B J E C T I V E
Skilledandpersonable CustomerService Representative with 4+yearsof experienceseeking toobtainachallenging
positioninacustomerservice centerthatwill benefitandutilize myskillsincustomerservice aswell asaworking
knowledge of customerrelations andoffice administration
K E Y S K I L L S
Strongmathematical aptitude Experiencedinmultiple art mediums
Leadershipandteambuilding Performswell understress
Attentiontodetail anddirections Trainingothers
Expe ri e nce
Outbound Picker/Packer/Forklift- Calphalon 09/2014 to 07/2015 BowlingGreen,OH
 Maintainedcompanystandardsof safetyandtime management
 Packedand processedpersonalordersforshipment
 Organizedboxesontopalletstobe putaway and/orshippedout
 Placedshippinglabelsontoboxes
 OperatedRFscanninggun
 Operatedpalletjack
 Operatedloadingdock
 Operatedforklifttoloadandunloadproductsto and fromcontainers
 Locatedproduct on pallets usingforklift
 Ensuredall workareas are free of debrisduringandat the endof the shift
SalesAssociate/Cash - Monroe Beauty Supply 02/2011 to 09/2014 Toledo,OH
 Operatedelectroniccashregistertoprocesscash andcreditpurchasesand returns
 Maintainedanawarenessof all promotionsandadvertisements
 Merchandisedall newstockontosellingfloorandensure sell of product
 Provided excellentcustomerservice whichincluded greetingeverycustomer, ensuringknowledgeableand
timely service aswell asafriendlyenvironment
Cashier- ShoppersWorld 09/2012 to 12/2012 Toledo,OH
 Processed purchasesincludinglay-a-way, returns, andexchanges
 Operatedtouchscreen cashregister
 Responsible forcountinganddepositingmoneyintosafe aftereveryshift
 Processedand positioned inventoryontothe salesfloorwhenneeded
 Providedcustomerservice

2. Prep Cook/Server/Cashier- SerenitySoul Food 03/2012 to 9/2012 Toledo,OH
 Placed and served foodanddrinkordersquicklytoensure greatcustumerservice
 Clearedtables, washeddishes, andensuredall areaswere cleanandorganized
 Responsible forsetupand tear down for special events
 In charge of all cake decoratingand displays
 Operatedelectroniccashregister
Prep Cook - Spaghetti Warehouse 08/2011 to 03/2012 Toledo,OH
 Performedmultipletaskssmoothlyandefficiently
 Meticulouslyfollowedandconvertedrecipes,instructions,and guidelines withgreatattention toqualityand
detail
 Prioritizedpreppingdutiestomeetdeadlines
 Restockedall itemsasneededduringshift
 Maintainedsafe,sanitary,andorderlyworkarea
 Operateddishwasherwhenneeded
Hostess/Server- Café in the Park 03/2011 to 07/2011 Toledo,OH
 Greetedandseatedeverycostumer
 Took to-goorders
 Ensuredthat workarea wascleanand organized
 Settablesbefore forservice
 Placedfoodand drinkordersquicklytoensure greatcostumerservice
 Servedfoodtocostumersina timelyfashion
 Setup and preparedforspecial events
 Maintainedbeverage station
 Cleared tablesandwasheddishesaftereachservice and/orevent
E D U C A T I O N
HerzingUniversity Assoc. of AppliedScience Toledo,OH
BusinessManagement ExpectedApril 2017
ToledoRestaurant Training Center Diploma Toledo,OH
CulinaryArts /CulinaryandHospitality(C.H.E.F) Program November2011
C E R T I F I C A T I O N S
 ServSafe Food-National RestaurantAssociation-LicenseCurrent3/2016
 ControllingFoodCosts –National RestaurantAssociation - Current
 Hospitalityand Restaurant Management-NationalRestaurantAssociation -Current
 Raymond Sit Down Forklift- Current