1. GAYLE HAEFFNER
1333 Darby Road Apt 109
Havertown, PA 19083
Phone: 610-284-7961
e-mail: ghaeffner83@gmail.com
Relevant Work History
Advance Choice/DocuBank Narberth, PA. Member Services Representative 09/2010 – 05/2016
- Answer Phones, Emails, Written Correspondence, Make Outbound Calls
- Resolve Member Issues: Website, Payments, Wallet Cards, New Members
- Accounts Recievable & Payable
- Process Daily Mail Inbound & Outbound
- Order Supplies
- Train New Employees in Department
- Scan Documents
- Data Entry and Proofreading
Arbor Inc. Media, PA Temporary 12/2006-03/2007
- Accts. Receivable & Payable Assistant
The Administrators Inc. Broomall, PA. Public Relations /Event Management
Representative for Midlantic Business Alliance. 02/2005-07/2006.
- Send out event press releases for Midlantic Business Alliance networking events and seminars
- Set up networking events and seminars with speakers, venues and vendors
- Establish relationships with the local media
- Gather articles and send out business e-blasts to membership
- Scout new locations to hold networking events
- Create databases for promotion of Midlantic Business Alliance to companies in a five-county
area around Philadelphia, in southern New Jersey and Delaware
Financial Systems Assistant. 10/99-02/2005.
- Record daily deposits in various checkbooks
- Work on projects for the accountants
- Prepare templates on various Microsoft applications
- Work on quarterly reconciliations
- Calculate statistics on fees paid to the company
- Prepare quarterly reports of commissions for numerous client associations
- Record daily deposits on Peachtree software
- Prepare refund checks to client companies

2. Philadelphia Eagles. Philadelphia, PA.
Supervisor of Concierges 6/2000-08/2006;
- Arrange for the correction of maintenance problems
- Resolve issues with angry clients
- Act as liaison between Eagles management and concierge staff
- Hold meetings before each event to inform staff of things that are expected to occur
- Evaluate concierges on their nightly performance
Concierge 4/96-5/2000
- Open and close the suites
- Greet guests
- Provide service to guests, many of whom were company executives
- Resolve ticket problems
- Respond to client requests and complaints
Education and Training
Manor Junior College. Associate of Science. Laboratory Technician.1994.
Skills
Microsoft Word, Excel, Power Point and Access; Quickbooks; Outlook e-mail; Peachtree Accounting
Software; Accounts Receivable, Accounts Payable; Sales Logix; Goldmine
Hobbies
Running the Broad Street Run, Tennis, Reading, Social Networking
Gayle Haeffner
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