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1. DONNA A. SOUSA
2219 Chicago Ave South
Minneapolis, MN 55408
612-619-0809
AREAS OF EXPERTISE
• Farmhand
• Garden Center, Landscaper
• Data Entry
• Shipping/Receiving
• Janitorial
TECHNICAL QUALIFICATIONS
• MS Word
• Excel
• 10-key
SKILLS
➢ Farmhand for certified organic farm, including animal caretaker, building
maintenance, and customer service for members visiting farm. Animal caretaking
of laying hens, hogs, horses, goats (hand milking).
➢ Work exchange on hobby farms, including work with horses, goats, hens, sheep,
landscaping, harvesting.
➢ Garden Center worker including customer services sales, preparing soil, planting,
unloading of shipments of trees and plants.
➢ As Assistant Advertising Executive, proofed and managed editing process of
advertising material prior to production.
➢ Traveled the southern states visiting all client retail stores interviewing general
managers regarding advertising campaign effectiveness.
➢ Managed production of high school directories for publishing company including
programming of reports in VAX mainframe and preparing database for final
production.
➢ Accounts Payable clerk for 2 large hospital systems which included general
ledger entries and corrections, entering patient charges and follow-up on
discrepancies on coding with hospital departments.
➢ Data entry and verifying of insurance claims for large national insurance carrier
under deadlines with quota goals.
➢ Shipping and receiving in clothing warehouse including data entry of shipping
quantities, quarterly inventory reporting and researching missing items.

2. ➢ Analyst of group contracts for large health insurance carrier, including review of
contract for adherence to legal guidelines, data entry of rate information, with
customer service to corporate sales teams.
➢ Janitorial work for kidney dialysis unit, small factory and hospital business office
including bathrooms, mopping, kitchens, dusting, vacuuming and trash.
➢ Personal Care Assistant for people wheel-chair bound in their homes and people
with developmental delay in group home setting, requiring ability to work
autonomously with little supervision and high responsibility for cares required.
➢ Customer-service orientation with ability to work well autonomously while
accountable to a team for work goals.
➢ Relocation Specialist assisting students with final steps in beginning corporate
internships and organizing information for corporate employee transfers to
different parts of the country.
➢ Shipping assistance in advertising warehouse including data entry of shipping
receipts and casual pick-pack of ad material as needed.
➢ Painter for self and local contractor. Latex, stain and oil-based.
➢ Flexible, good time management skills and goal-oriented.
WORK EXPERIENCE
Tidewater AIDS Crisis Taskforce Program Assistant, May 1990 – March 1991
Norfolk, VA
Earle Palmer Browne Assistant Advertising Executive, March 1991 – April 1992
Norfolk, VA
Harris Publishing, Inc. Database Coordinator, April 1992 – February 1993
Norfolk, VA
Childrens Hospital Kings Daughters Accounts Payable I, February 1993 – April 1994
Norfolk, VA
Sentara Health System Account Payable II, April 1994 – July 1995 Va Beach, VA
Blue Cross Blue Shield Claims Processor, July 1995 – December 1996 Chico, CA
Koret of California Receiving Clerk, December 1996 – July 1997 Chico, CA
United HealthCare, Inc. Group Analyst, July 1997 – September 1998 Edina, MN
Classic Cleaning Company Office Cleaner, January 1999 – September 2000; January
2007 – July 2007 Buffalo, MN
In Home Personal Care, Inc. Personal Care Attendant, September 2001 – March
2003 Minneapolis, MN
Manpower, Inc. Administrative Assistant Temporary, March 2007 – May 2008
Lake Village Homestead, Farmhand November 2010 – February 2011
Kalamazoo,MI

3. Linder’s Greenhouse, Sales Associate September 1998 – December 1998
Crystal,MN
EDUCATION
Virginia Tech Blacksburg, VA Marketing Management
CERTIFICATIONS/VOLUNTEER WORK
Loaves and Fishes, Bloomington MN
Animal Rescue Federation, Superior WI
Butte Home Health and Hospice, Chico CA
SPCA, Virginia Beach VA
CANDII House, Norfolk VA