This document contains a summary of Chethan R Rai's work experience and qualifications. In 3 sentences: Chethan has over 4 years of experience in order management, currently working as a senior order management associate at TE Connectivity, having previously worked at Infosys, with responsibilities including processing orders, creating sales orders, expediting purchase orders, and maintaining customer relationships. He has technical skills in SAP SD module, MS Office, and Salesforce. Chethan holds a BBM degree from Dr. NSAM First Grad College, Nitte Mangalore University.

1. CHETHAN R RAI
Email: raichethan86@gmail.com Mobile: (+91) 9964022652 /(+91) 9108157437
To achieve apositionwhichgivesme anopportunitytoexperience andexpandmyknowledge while
contributingcreative solutionsfor the advancementof the organization.
Total Work Experience: 4.10 years of experience in Order management
1. TE Connectivity. Bangalore: Senior Order Management associate from Nov -2012 to Till Date.
2. Infosys, Bangalore: Order Management associate from Jan -2011 to May 2012.
Co-Responsibility of Transactions:
 Processing RFQ .
 Creation of Sale Order for the PO received from the customer.
 Supporting e-commerce including order confirmation order change, update customer system with
report generated from SAP.
 Expediting the purchase order according to the customer’s request date.
 Working on specific customer’s accounts on day to day TAT.
 Generation Invoice for the goods shipped.
 Creation of Delivery note and Labels for the shipment.
 Working on RMA enquiries received from the customers.
 Updating the customer’s on Product change notification.
 Interacting with the different teams, like sales, planning and customer care professionals to
resolve any issues regarding the purchase order.
 Responding quickly and professionally to all customer inquiries.
 Maintain a database of all the orders received and deliveries are made within the delivery period
to avoid imposition of L D.
 Maintain and develop good relationship with stakeholders through personal contact, meetings or
via telephone etc.
 Working towards the on time delivery of goods to customers.
 Adhere to the SOP’s and departmental training guidelines.

2. Team Management & Leadership:
 Handling the team on behalf of supervisor and assigning the work equally to the team and
ensuring the team is performing to its best potential & fulfilling the SLA.
 Actively participate in process improvement initiatives, preparing presentation about the team
performance and reviewing with team members and manager, providing feedbacks and areas of
improvements to the members.
 Successfully conducting team building activities and build team effectiveness by promoting a
spirit of cooperation between team members and motivating the team members to ensure that
each team member derives the utmost Job Satisfaction.
Technical skills:
 SAP (SD Module)
 MS Office (Excel, Power point, Pivot table, VLOOKUP)
 Sales force
Project:
 Process Improvement on reduction of Occurrenceof the major error at Infosys.
Achievements:
 Certified in T100 Order Management Training at INFOSYS.
Personal skills:
 Self-motivated, possessing excellent communication and interpersonal
 Skills, and be able to work well in a team consisting of both business and technical personnel
world-wide.
 Results-oriented, adaptable to change, a quick learner with strong ability to self-learn motivated
to stay current on changing technology, and have ability to handle multiple tasks / priorities
under time pressure.
 Ability to simultaneously manage multiple projects in a dynamic, challenging and fast-faced
environment.

3. Educational qualification:
BBM -2009
Dr. NSAM First Grad College, Nitte
Mangalore University,India
Pre-University College
Department of Pre- University Board,
Bangalore, India
S.S.L.C
St. Mary’s Junior College, Shirva
Karnataka Secondary EducationExamination
Board, Bangalore, India
Personal Minutiae:
Date of Birth : 7th Oct 1986
Fathers name : Ramesh Rai
Gender : Male
Marital Status : Single
Nationality : Indian
Mailing Address : D NO – 303, 3rd floor, Block A, Brindha Residency, Near Balaji Temple
Bellandur, Bangalore - 560103
Languages Known : English, Hindi, Kannada and Tulu
Declaration:
I hereby certify that all the information given aboveis true and complete to the best of my knowledge.
CHETHAN R RAI