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The Experience Revolution:
Maker Marketing
What drives loyalty? 13
E M O T I O N
EMOTION + BRAND EXPERIENCE 23
Interacting with something creates a neurological response
!
Response creations emotion
!
Emotion produces stronger feelings of attachment
!
Attachment produces brand-loyal customers
It’s not about giveaways and swag
!
It’s about how you made them feel
!
Did you capture their imagination? Did you inspire them?
!
This is drawn directly from the maker movement which thrives on
!
Inspiration. Creativity. Creation.
Launched at SXSW 2012
!
Drove traffic to booth and game sign-up
via special SXSW-only game
!
40K sign-ups in 3 days—crashed the
servers
Hackable badges, assembled in
booth SXSW 2014, World Maker
Faire New York, Maker Faire Rome
!
In partnership with Atmel
!
Largest booth attendance ever
!
Drove increased web traffic and
sales
!
Highest degree customer
satisfaction
Other examples:
!
Suntory and CNC ice cubes
!
Ex Machina and Tinder profile
!
Nike and Chalkbot
!
Oreo and Trending Vending
!
Coca-Cola and Open Happiness
Questions that will be answered:
!
What makes a good experiential campaign?
!
A lot of these examples are at events. Does it have to be limited to that?
!
What separates maker-inspired experiences from “shock marketing”?
!
What do we need to consider to implement this kind of campaign? 
!
We don’t have someone who can make widgets. Who does that kind of
work?
!
Why should we put the effort into this kind of campaign?
Make something awesome.

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The Experience Revolution: Maker marketing

  • 2. What drives loyalty? 13 E M O T I O N
  • 3. EMOTION + BRAND EXPERIENCE 23 Interacting with something creates a neurological response ! Response creations emotion ! Emotion produces stronger feelings of attachment ! Attachment produces brand-loyal customers
  • 4. It’s not about giveaways and swag ! It’s about how you made them feel ! Did you capture their imagination? Did you inspire them? ! This is drawn directly from the maker movement which thrives on ! Inspiration. Creativity. Creation.
  • 5. Launched at SXSW 2012 ! Drove traffic to booth and game sign-up via special SXSW-only game ! 40K sign-ups in 3 days—crashed the servers
  • 6. Hackable badges, assembled in booth SXSW 2014, World Maker Faire New York, Maker Faire Rome ! In partnership with Atmel ! Largest booth attendance ever ! Drove increased web traffic and sales ! Highest degree customer satisfaction
  • 7. Other examples: ! Suntory and CNC ice cubes ! Ex Machina and Tinder profile ! Nike and Chalkbot ! Oreo and Trending Vending ! Coca-Cola and Open Happiness
  • 8. Questions that will be answered: ! What makes a good experiential campaign? ! A lot of these examples are at events. Does it have to be limited to that? ! What separates maker-inspired experiences from “shock marketing”? ! What do we need to consider to implement this kind of campaign? ! We don’t have someone who can make widgets. Who does that kind of work? ! Why should we put the effort into this kind of campaign?