The statistics that will help you shape your customer engagement strategy.

2. One doesn’t need a crystal ball to envision the
future of customer engagement.
The Internet, smartphones and all sorts of
disruptive devices have converted the
world of brand-centric businesses into
customer-centric businesses.
THE ROAD AHEAD

3. To overcome the challenge of evolution is
never easy or immediate.
THE ROAD AHEAD
Why would you
do it then?

4. A GOOD CUSTOMER ENGAGEMENT STRATEGY WILL MAKE IT EASIER TO:
Attract new visitors and
prospects.
Convert them into leads.
Communicate and connect at
a personal level.
Change customers into
promoters.
Generate more revenue
from repeat sales.
05
04
03
02
01

5. Whether you are a retailer, an e-commerce
firm, a financial body or a fashion and luxury
brand, these statistics will help you shape
your customer engagement strategy.
STRAIGHT AHEAD

6. 70%
of buying experiences are
based on how the
customers feel they are
being treated.
2%
increase in customer
retention has the same
effect as decreasing
costs by 10%.
86%
of buyers will pay more
for a better customer
experience.
6STATSANDFACTSTOIMPROVEYOURSTRATEGY

7. 10%
improvement in a
company’s customer
experience score can
translate into more than
$1 billion.
52%of companies say Facebook
is the most effective social
channel for customer
engagement.
45%
of buyers require
person-to-person contact in
the buying process.
6STATSANDFACTSTOIMPROVEYOURSTRATEGY

8. KEY INSIGHTS
Loyalty is not just a fancy name, it is a matter
of business.
01
Anticipate customers' needs and constantly
exceed their expectations.
02
Social media can help in managing
customer relations.
03
04
Where technology touches all, the human
factor in businesses becomes important.
Experience is the key factor to differentiate
yourself from competitors.
05

9. ABOUT US
Servetel, a product of Servetel
Communications Pvt. Ltd., is a leading
provider of telephony services for the
businesses based in India.
Some of the services offered by
Servetel include Toll-free numbers and
call center software (such as predictive
dialers, manual dialer, call monitoring
system, etc.). These solutions are
delivered over the cloud technology.
1800-3002-8140
SOCIAL MEDIA
CONTACT
WEBSITE
http://www.servetel.in/

10. REFERENCES
http://blog.neosperience.com/
http://www.pexels.com/