Allen Turner is seeking a career position that allows growth and advancement. He has over 15 years of experience in customer service, collections, banking, education, and property management. His resume highlights positions at XL Capital, Bowling Brook Prep, Baltimore Symphony Orchestra, Edison Schools, Sawyer Realty Management, Amerix Corporation, Metris Companies, MBNA America, and Charles H. Hickey School that demonstrate a wide range of skills in customer service, collections, administration, fundraising, instruction, leasing, and counseling. He has a Bachelor's degree in Psychology from Morgan State University and is proficient in Microsoft Office.

1. Allen L. Turner
5460 Shirewick Lane allenleeturner36@yahoo.com
Lithonia, Georgia 30058
Home (770) 987-0811
Mobile (404) 542-1929
Objective: To obtain a career position that will allow me the opportunity to enhance my skills
and exhibit my dedication to becoming the best that I can be, with the opportunity for
growth and advancement.
SUMMARY OF QUALIFICATIONS
Wealth of knowledge and experience in the customer service, collections, banking, credit lending and property management
industries. Inbound/Outbound call center experience, Internet savvy Extremely high degree of motivation. Swift learner with
the ability to pinpoint trends and ergonomic problem solutions.
EXPERIENCE
XL Capital, Pembroke, Bermuda 1/07 - 1/08
PBX Tech/Administrative Assistant
• Collaborated with Business Manager of Information Technology Department to ensure all bills were
paid in a timely manner and all employees received service from cell phone and Blackberry devices.
Assisted in troubleshooting problems with blackberry and cellphone devices and worked hand in
hand with vendors all around the island in ensuring service was restored or the device was replaced.
Bowling Brook Prep, Keymar, Maryland 10/05 – 4/06
Admissions Representative
• Interviewed potential students for a Prep School for at risk students in various states.
• Collaborated with counselors and business manager regarding best students to accept.
Baltimore Symphony Orchestra/DCM 11/04 – 6/05
Fundraising Representative (Part-Time Job 2nd
Income)
• Contacted Patrons of the Orchestra via phone and in person at concerts to raise funds.
Edison Schools, Baltimore, MD 9/04 – 6/05
One to One Instructional Aide
• Instructed students with special education needs and behavior management issues e.g. ADHD
• Forwarded patterns of behavior and relevant data to special education director for research.
Sawyer Realty Management, LLC, Needham, MA 10-03 – 9/04
Leasing Consultant/Resident Relations
• Leased apartments to prospective residents and addressed concerns of existing residents.
• Implement new schemes and convey to property manager, marketing, accounts receivable and
service technicians to deliver Sawyer’s signature service experience.
Amerix Corporation, Columbia, MD 6/01- 6/03
Resolution Services Representative
• Serve as a liaison between the creditors and clients enrolled in a debt management program to
ensure the client’s success, as well as building longstanding relationships with new creditors.
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2. • Provide oral and written feedback and guidance to client services representatives to ensure optimum
customer service.
• Corroborate with supervisors to devise action plans for the growth of the client service
representatives.
Metris Companies, White Marsh, MD 11/00 – 5/01
Recovery Collector
• Negotiated payment in full and settlement offers on charged
off credit card accounts.
• Collaborated with mortgage lenders for debtor refinancing
options.
• Identified and researched discrepancies with charged off accounts.
MBNA AMERICA, Hunt Valley, MD 8/97- 4/00
Customer Assistance Account Manager V
• Contacted cardholders to negotiate payment arrangements on delinquent accounts.
• Recognized as top performer within Loss Prevention "Top Ten Club" for five consecutive months.
• Received "Top Performing Team and Individual" honors.
• Marketed lending products to potential customers and helped train new hires in sales technique.
Charles H. Hickey School, Baltimore, Maryland 8/97 – 5/99
Youth Counselor
• Ran all operations on the 6-2 shift at a secured facility for at risk youth who were court adjudicated.
• Collaborated with Case Manage r and education staff to ensure successful transition upon release.
The Cheesecake Factory, Baltimore, Maryland 6/96 – 8/97
Busser
• Assisted servers and bartenders to ensure guests dining experience was a pleasurable one.
PUBLIC WORKS DEPARTMENT, Hamilton, Bermuda Summer 1990
EDUCATION
Morgan State University, Baltimore, MD May 1997
Bachelor of Science Major: Psychology Minor: Telecommunications GPA: 3.3
The Berkeley Institute, Pembroke, Bermuda June 1990
SKILLS
MS Office Suite - Excel, Word, PowerPoint, Typing 55 WPM, Internet
HONORS & ACTIVITIES
• PSI CHI National Honor Society in Psychology 1994
• Golden Key National Honor Society 1995
• Morgan State University Best Male Poet 1996
• DEAN'S LIST 1992-1997
• Sports Editor Morgan State Yearbook 1996
• Horton’s Kids Reading with inner city youth Capital Hill Washington D.C. – 2005
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