1. 3355 George Busbee Parkway NW Apt # 116
Kennesaw, GA 30144
Fanchon_Brown05@yahoo.com ▪ Phone: 404-632-6213
Fanchon Brown
Education:
Nathan Bedford Forrest High School Jacksonville, FL
·Curriculum: General Studies
Degree: High School Diploma
Areas of Strength
Proficiency in Microsoft Office applications, Exceptional written and verbal
communication, Call Center experience in fast-paced working
environments, detail oriented, well-organized and self-motivated, flexible,
reliable, energetic, active listening, service Orientation, reading
comprehension, Critical Thinking, persuasion, monitoring, time
management, resolving conflict, processing information
Professional Experience:
6/2014– 4/2015 Environmental Field Service National Alpharetta, GA
Customer Service Representative
• I provided customer service for Lowe’s receiving clerks and
schedule recycling haulers to perform the services such as collecting and
recycling of used appliances, metals and plastics.
• Handle calls that are also escalated to corporate office about
complaints with the haulers and missed pickups. Creating and closing Bill of
Landings once signed by stores and haulers when job is completed
1/2012– 3/2014 Bank of America Jacksonville, FL
Treasury Service Advisor
• Independently provides account management, client
servicing and implementation coordination for highly complex accounts,
which include highest revenue clients with specialized product, servicing
needs.
• Researches, analyzes, and resolves a wide range of treasury,
cash management and or depository products and services of varying
complexity, some of which have global requirements. Identifies product
and sales specialists and effectively integrates servicing with
implementation and operational requirements across departments, other
bank divisions, and countries.

2. • Exercised judgment and discretion with respect to client
relations and problem resolutions.
3/2010– 11/2010 Convergys Jacksonville, FL
• Customer Service and Sale Rep II
• Interface with customers via inbound or outbound calls or the
Internet for the purpose of actively selling products and services.
Responsibilities include processing customer orders and sales, providing
and receiving various information, up-selling client products plus handling
miscellaneous customer service and general information calls via the
phone.
9/2006 – 5/2009 Community First Credit Union Jacksonville, FL
Member Service Represent ative
• Receive incoming phone calls, answers account, product,
service and loan questions, calculates payments, and takes loan
applications on the phone from members and potential members.
• Assures that appropriate records are maintained and required
reports are prepared.
REFERENCES UPON REQUEST