1. Michael Lee
1707 Summerwood Dr. (714) 308-8708
Fullerton, CA 92833 www.linkedin.com/in/michaeljlee92 michael9j2lee@gmail.com
Profile
Responsible, dependable, and professional with over three years of customer service experience. Strong work ethic
and commitment to working in a team, meeting quality standards for services, and maintaining a high level of
customer satisfaction. Seeking a new opportunity in Information Technology.
Summary of Skills
 COMPTIA A+ Certified (801&802)
 CCENT Certified (ICND 1)
 Proficient computer and network configurations and troubleshooting.
 Exceptional interpersonal skills with coworkers and customers
 Maintains professional appearance and displays an enthusiastic approach to work assignments.
 Excellent phone etiquette with clientele.
Work Experience
Assistant Manager Biyako Sushi Anaheim, CA 4/2015-Present
 Train newly hired employees on guest service expectations and supervising day to day activities.
 Resolve issues promptly and elevate the situation to management if necessary.
Server/Waiter Paper Pot Shabu Diamond Bar, CA 9/2014-3/2015
 Catered to a variety of customers and situations developing proper communication etiquette.
 Effectively balanced orders, arrangements and ensured consumer’s satisfaction.
Server/Waiter Samurai Sushi Fullerton, CA 2/2014-8/2014
 Skillfully anticipated and addressed guest’s service needs.
 Quickly adapted to a new environment with their rules and regulations.
Server/Waiter Sagan Anaheim, CA 4/2013-12/2013
 Facilitated a fast pace, work setting requiring constant customer contentment.
 Balanced efficiency in service and synergy with coworkers.
Education
California State University, Fullerton 2010-2015 Fullerton, CA
 General Education Units
Western Governors University Currently Enrolling Salt Lake City, Utah
 Enrolling in Information Technology: Network Administration
References
Sarah Noh Manager at Samurai (714)945-9979
James Kim Manager at Biyako (714)262-5711