1. Private & Confidential Jeff Crowe
Jeffery Crowe
Crew Scheduling Manager NSW/VIC
Pacific National
13 Connell Rd, Oyster Bay, NSW, 2225
0404048796
02 9893 2535
Professional Profile
I am currently employed as Crew Scheduling Manager for NSW/Vic and have worked for Pacific
National in strategic and tactical workforce planning and plan delivery for over 15 years. I have
experience in managing teams that develop short and long term labour strategies and
maintaining labour schedules delivering optimal performance to the business. My experience
includes the development, consultation and implementation of master rosters, enterprise
agreements and strategies for new and current business to optimise efficient and effective
labour capabilities.
I communicate and engage with service delivery and customer service teams daily and have
strong and positive relationships with them striving for one team one plan.
I believe in our core values and lead and coach my teams and other teams to work to our values
and standards with a focus on exceeding all customers expectations.
I am committed to home safely everyday and strive to have all team members build a safety
culture consistent with our values.
During my time with Pacific National I have been accountable for the successful integration of
business which includes setting up and relocating the Southern Coal crew planning functions
from Parramatta to Inner Harbour, relocating the entire Victorian crew planning function from
to Parramatta and successfully optimising that function from 4 planners to 1 at the same time
improving customer expectations.
In 2014 Pacific National restructured its business and integrated the Newcastle and Parramatta
planning groups. As part of this restructure I was appointed to my current role and was
responsible for integrating the crew scheduling for the entire NSW/Vic business. This involved
the relocation of roles from both Parramatta and Newcastle offices and has been highly
successful in our ability to exceed customer expectations and has also significantly reduced work
being sub contracted to other operators removing lost revenue.
I have been through numerous business restructures with Pacific national and I believe IPS to be
the most important restructure I have been involved with to take our business into the future. I
understand the challenges IPS will provide and I am excited by the opportunities this will
provide our business and all our employee’s that want and succeed in being involved. Leading
teams to improve and change their work culture, improve performance and foster a team
culture within IPS will be rewarding and have positive outcomes for our business, customers and
workforce.
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2. Private & Confidential Jeff Crowe
Key Skills
• Strategic and Tactical workforce planning in Pacific National under existing system,
legislate, safety and enterprise agreement requirements.
• Strong analytical and problem solving skills
• Meeting deadlines and manage competing priorities
• Strong communication skills within a complex environment and ability to negotiate and
influence
• Lead own team and other teams with a collaborative approach and have a high level of
trust within teams.
• Managing, coaching and mentoring teams to effect change and deliver outcomes
Career Overview
2001 - present
Pacific National – Crew Scheduling Manager, Roster Manager, Crew Planning and DCC Manager,
Crewing Supervisor, Crew Planner
1995-2001
Chubb Security – various roles including Control Room Manager and Account Executive
1984-1995
Royal Australian Navy – Petty Officer, various roles including managing teams, training design
and instructor
Employment History
2004-Present
Pacific National
Crew Scheduling Manager NSW/Vic
Roster Manager NSW/Vic
Crew Planning and DCC Manager NSW
Crew Supervisor
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3. Private & Confidential Jeff Crowe
Key Responsibilities
• Managing the efficient coordination and alignment of both Newcastle and Parramatta planning
teams to ensure efficient workforce plans and cross labour utilisation to exceed customer
expectations.
• Develop, maintain, review and improve labour schedules in the strategic and tactical workforce
planning areas.
• Safety leadership and ensuring compliance for labour scheduling teams to policies, standards,
procedures, industrial agreements and safety act.
• Analyse strategic and tactical workforce planning information for the optimal allocation of
labour and resources.
• Communicate with Service delivery management and teams, customer service teams, training
teams and all stakeholders to drive a one team one plan partnership
• Develop and implement both strategic and tactical workforce planning initiatives that lead to
improved utilisation of Pacific Nationals labour and resources.
• Forecast labour requirements based on customer demand and develop labour strategies to
meet short and long term plans.
• Manage and resolve any escalated plan delivery and tactical labour issues by implementing the
most efficient contingency plans.
• Assist with the development, consultation and implementation of master rosters
• Ensure that the optimal allocation of labour meets and exceeds customer expectations.
• Design, development, training and implementation of systems and process changes driving
innovation
• Design, consultation and implementation of enterprise agreements.
Key Achievements
• Development, consultation and implementation of 4 Enterprise agreements which are
the most flexible in NSW/VIC for Pacific National
• Design and implement validation process for Southern and Northern service delivery
areas giving our business the best opportunity to exceed customer expectations.
• Strategic changes to crew templates and depot locations creating labour efficiencies
with savings in excess of $1,000,000
• Relocating the workforce planning of Southern Coal and Northern grain between
Newcastle and Parramatta planning which resulted in our ability as a business to meet
and exceed our commercial requirements. Improved cross utilization of workforce to
reduce 1 Sydney trains outsourced per month to SSR to 2 trains in 12 months.
• Relocating Victorian Crew Planning team to Parramatta, implemented a restructure that
reduced 4 crew planners to 1 and improving customer expectations.
• 2012 annual customer service award, various thankyou awards in 2015/16 for people
and teamwork, customer and performance
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4. Private & Confidential Jeff Crowe
• Design, consultation and implementation of sign on/off kiosks into the Bulk Rail business
2001-2004
Pacific National
Crew Planner – Parramatta
Crew Planner – Illawarra Coal
Key Responsibilities
• Strategic and Tactical workforce planning in Pacific National under existing system,
legislate, safety and enterprise agreement requirements
• Develop and implement all annual leave rosters ensuring staff levels are in line with
business requirements
• Maintain effective communication with customer service centre, area operations
managers, train crew, terminal and plan delivery staff
• Maintain information databases for workforce planning and the maintenance of
qualifications
• Create and maintain monitoring systems for overtime and absenteeism to provide
accurate workforce planning information for analysis and improvement
• Respond to operational incidents and out of course running and ensure effective and
efficient contingency plans are implemented to meet customer expectations.
Key Achievements
• Relocation of Illawarra Coal from Parramatta to Inner Harbour
• Transition from shift to hour based rosters
Professional Qualifications/Certificates
• Frontline Leadership – Pacific National
• Intensive negotiation skills – Clayton Utz
• Certificate in vocational education – Royal Australian Navy
• Assessor and RPL advisor – Royal Australian Navy
• Associate diploma of telecommunications intelligence – Royal Australian Navy
• Certificate of applied science in microwave signal analysis – Royal Australian Navy
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5. Private & Confidential Jeff Crowe
Referees –
Brett Lynch
General Manager Queensland
Asciano
0457501263
Andrew Simpson
Chief Operating Officer
McAleese Group
0409448883
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6. Private & Confidential Jeff Crowe
Referees –
Brett Lynch
General Manager Queensland
Asciano
0457501263
Andrew Simpson
Chief Operating Officer
McAleese Group
0409448883
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