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1. Job Description
Job Title ORGANISATIONAL DEVELOPMENT
AND CORPORETE SERVICES
DIRECTOR
Reference Number To be completed by HR
Directorate Organisational Development and
Corporate Services
Pay Band Very Senior Manager (VSM)/Agenda for
Change Band 9
Salary £xx,xxx p.a.
Accountable to Managing Director
Direct Reports Head of HR
Head of Organisation Development &
Continuous Improvement
Head of Communications & Engagement
Senior R&D Manager
Senior Governance Managers
Senior Administration Support Officer
Base Main office base the Newburn area
Expected to travel across the North East
and Cumbria and spend time in the
Durham Office, the Tees Office and the
Cumbrian Office on a regular basis.
The post holder will also be required to
travel regularly to Leeds and London and
throughout England.
Informal Contact Stephen Childs, Managing Director
Please contact Sue Cureton to arrange a
discussion on 0191 374 4180 or
suecureton@nhs.net
Closing Date
Interview Date
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3. Job Statement
• NECS is a new and fundamentally different organisation to the PCTs before it. It is a
business, serving customers. To be financially viable, NECS must make a profit. To
make a profit it must deliver the highest quality service at a competitive price to our
customers. We must devote ourselves to understanding and meeting our customer’s
needs. What the customer doesn’t want, NECS will not provide. The customer is the
decision maker – not NECS. Culturally, this a very different place for PCT people to
be. The value set and the behaviours of our most senior leaders will make or break
our organisation. Every one of the Directors has a collective responsibility to lead this
cultural change as well as a collective responsibility to nurture relationships with our
customers and to generate revenue from new customers. This is fundamentally the
emphasis and the priority for each Director.
• NECS has a customer base that stretches from Hull and Leeds (to whom we supply
Data Management Integration Services and Health Care Procurement Services) to
Berwick in the north and Barrow-in-Furness in the west. Geographically it is a huge
catchment area with at least four hub offices that will demand a very different, highly
flexible and more mobile working approach to that experienced by a PCT Cluster
Director.
Job Purpose
Element of Job Purpose Emphasis
(expressed as an
estimated % of
role)
Design, development and implementation of the NECS approach to Continuous
Quality Improvement (the NECS Way), underpinned by ‘lean principles’,
consistent with the North East Transformation System but tailored to the needs of
NECS
35%
Strategic development and operational delivery of the Organisational
Development agenda, for both internal and external customers, with particular
emphasis on leading the customer-centric cultural change, designing and
implementing people development systems, workforce planning and provision of
OD expertise / knowledge
25%
Operational management of the HR, OD, Continuous Improvement,
Communications and Engagement, Research and Development, Governance and
Administration functions. Ensure delivery against all contractual key performance
indicators. Professional leadership of the HR, OD, Continuous Improvement,
Communications and Engagement and Administration functions .
15%
Manage and develop customer relationships, explore product development and
revenue generation through the account manager role and the ‘link Directors’
15%
A member of the executive team and governing body, developing the Strategic
Direction of the organisation and delivering the NECS Business Plan
10%
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4. KEY RESPONSIBILITIES
GENERAL
• The Organisational Development and Corporate Services Director will be a member of
the governing body (non-voting). As a member of the governing body and the corporate
Executive Team, the Organisational Development and Corporate Services Director will
contribute to all discussions and decision making processes that relate to the
organisation’s strategic plans and their realisation. The Director will also provide the
NECS governing body with professional advice on organisational development and
human resources.
• Establish and nurture relationships with both our external customers as a ‘link Director’
and internal customers, contributing to the successful implementation of the NECS
Customer Relationship Model (CRM).
• Generate additional revenue from new and existing customers.
• Ensure the business strategy and related objectives and targets are clearly
communicated across the Directorate and these are translated into personal and team
objectives.
• Deliver the Directorates contribution to the NECS Cost Improvement Programme and
manage expenditure of the Directorate within budget
• Pro-active management of risk both at a corporate level and within the Directorate
.
CONTINUOUS QUALITY IMPROVEMENT
• To develop the “NECS Way” in relation to continuous improvement based on lean
principles, best practice and the North East Transformation System (NETS) principles.
• To plan and deliver a programme of people and stakeholder engagement to ensure the
widest ownership and understanding of the principles and objectives of the NECS Way
• To develop a ‘compact’ between NECS people and the organisation, and between NECS
and its external customers
• To develop an internal communication system that is complementary to the NECS
performance framework and encourages the visual surfacing of problems and
opportunities for improvement.
• To prioritise the tools and techniques that will be deployed during ‘Tranches 1,2 and 3’ of
the NECS Transition.
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5. • To build capacity and capability within all leaders in NECS to use, to train and to coach
others on the improvement methods to ensure continuous improvement across the
organisation.
ORGANISATIONAL DEVELOPMENT, LEARNING AND CAPABILITY
• Undertake the necessary organisational diagnostics to inform the on-going development
of the NECS OD plan. To develop an OD investment plan and take responsibility for the
successful delivery of the OD Plan (through the related project streams of the NECS
Transition Programme).
• Establish development plans for the governing body to meet the ongoing needs of
Executive and Non-Executive Directors.
• Ensure NECS has the necessary people systems and processes in place for the
organisation to thrive. This includes responsibility for securing a pool of associates and a
network of partner organisations’ to strengthen capability to meet client needs and create
flexibility in the scale of the delivery capability.
• To develop a corporate objective deployment model to ensure all people working for
NECS have personal and team objectives that make a clearly understood contribution to
the strategic aims and vision of NECS.
• Lead the design and implementation of an integrated talent management strategy,
succession plan, and career development programmes providing expertise and advice to
the executive team and governing body.
• Take a lead influencing role in developing organisational culture; that is customer centric,
open, trusting, transparent and inclusive.
• Lead the development and implementation of the NECS competency and behaviour
framework
• Work across all areas of CSS with senior staff to ensure the smooth transition of people
within the new system. With appropriate focus on the culture changes needed to
underpin this
WORKFORCE PLANNING
• Ensure a robust 3 year workforce plan is in place that meets operational needs and can
be delivered within the agreed financial envelope over the period.
• In collaboration with the Director of Finance ensure workforce costs are managed and
where reductions or changes are necessary develop and implement appropriate plans
accordingly.
• Develop and maintain appropriate succession planning and talent management
frameworks to adequately address future skill requirements.
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6. • Provide systems, processes and advice on all human capital elements of NECS KPIs
with regard to monitoring and maintaining service delivery, and identifying and leading on
improvement programmes as necessary.
• Ensure that robust systems are in place for Board to receive assurance in relation to
workforce matters.
HUMAN RESOURCES
• Provide strategic HR leadership to NECS, ensuring that it has the necessary capacity,
capability, systems and processes in place, to achieve a smooth and effective service to
both NECS and customers. This will include taking executive responsibility for the
following functions:-
o Transactional Human Resources services such as (but not limited to)
recruitment, payroll, terms and conditions of service etc.
o Employment relations and business partnering.
o Employee Health and Wellbeing.
o Policy and practice development in relation to areas such as (but not limited
to) flexible working practices, absence management, performance
management etc.
o Change Management.
o Equality, Diversity and Inclusion.
o Professional HR advice and guidance to the Management Board, the MD and
Leadership team.
o Managing Trade Union engagement and partnership working.
o Compliance with employment legislation and adoption of best practice.
o Effective recruitment and retention strategies, to ensure a sustainable
organisation.
o Management of the associates pool and a network of partner organizations to
strengthen NECS capability to meet client needs and create flexibilities in the
scale of delivery capability.
COMMUNICATIONS AND ENGAGEMENT
• To ensure the effective provision of professional advice and support to CCGs and NECS
in relation to communications and engagement.
• To ensure the provision of broad ranging support and advice in all disciplines of
communications and engagement.
• To ensure the provision of advice and support to CCGs to ensure that CCGs meet their
statutory requirements in relation to the duty to involve and consult over planning and
delivery of services.
• To ensure that robust arrangements are in place to provide effective reputation
management and the application of best practice in relation to communications and
engagement for CCGs and NECS.
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7. RESEARCH AND DEVELOPMENT
• To provide effective executive leadership to the NECS research and development (R&D).
• To ensure the provision of the full range of advice, guidance and support to customers,
managers and staff at all levels in relation to research and development.
• To liaise closely with the Senior Medical Advisor to whom the R&D function will be
professionally accountable.
CORPORATE GOVERNANCE
• Deliver the supporting governance systems and processes in support of a robust
Corporate Assurance Framework (in collaboration with the Company Secretary).
• Establish and maintain risk and incident recording systems and ensure a systematic
approach to logging, applying and diffusing the lessons learnt for both internal and
external customers.
ADMINISTRATION
• To provide Executive leadership to ensure effective delivery of administrative support
across the organisation.
• To ensure an effective system is in place to match relevantly competent and available
staff to organisation requirements to support the efficient and planned utilisation of staff.
LEADERSHIP AND MANAGEMENT
• To be a role model for NECS staff and the embodiment of NECS vision, values and the
“NECS way”.
• Deliver services and KPIs outlined in Service Level Agreements, ensuring Client focus
and high performance delivery.
• Manage, motivate and inspire service leads and teams, investing time in their
development.
• Conduct annual appraisal for direct reports, setting personal objectives and development
plans and providing constructive feedback to assist with development.
• Provide input and information into annual appraisals of the Organisation Development
and Corporate Services Teams to assist in the setting of personal objectives and
development plans for staff.
• Build effective relationships with colleagues at all levels through open communication
and constructive feedback.
• Provide regular briefings to staff on NECS strategies and priorities ensuring all staff know
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8. how they contribute to the business.
• Proactively manage poor performance, grievance and disciplinary issues in a sensitive
and professional manner and in accordance with appropriate policies and frameworks.
DEVELOPING AN EXCELLENT ORGANISATION
• Actively support the development of individuals and the team through appraisal, personal
development planning, coaching and mentoring.
• Work in partnership with others and as part of cross directorate teams to deliver
successful outcomes.
• Support the “NECS way”, model its’ values and champion the NHS Constitution.
PROMOTING EQUALITY AND REDUCING INEQUALITIES
• Promote Equality, Diversity and Inclusion in employment practices and leadership
relationships.
• Ensure that NECS and its clients, proactively supports the principles and practice of
equality of opportunity as detailed in the organisations’ strategies, policies and in
accordance with its legal obligations.
OTHER
• This post is subject to the terms and conditions of employment of NECS.
• This is not an exhaustive list of duties; staff are therefore required to undertake any
other duties commensurate with the grade and in line with the requirement of this
post.
• All employees of NECS must not, without prior permission, disclose any information
regarding clients, carers or staff. In instances where it is known that a member of
staff has communicated information to unauthorised persons, those staff concerned
will be liable to dismissal. Moreover, the Data Protection Act 1984 also renders an
individual liable for prosecution in the event of unauthorised disclosure of information.
• Confidential information may be accessed at times and all NECS staff must ensure
that the highest level of confidentiality is maintained at all times.
• All NECS staff must comply with the Staff Code of Conduct. Senior Managers must
also comply with the NHS Code of Conduct for Managers, based on the Nolan
principles of public accountability.
• Membership of a professional body in order to practice (e.g. NMC registration for
nursing staff) is a requirement of some NECS roles, for those staff it is a condition
precedent of employment to maintain membership of such a professional body.
Individuals are also responsible for complying with the relevant professional body’s
code of practice
• NECS is a new organisation. This job description is therefore a reflection of current
thinking and may be subject to change from time to time, in discussion with the post
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9. holder.
Key Accountabilities
• Total number of staff employed in NECS: 648 FTE
• Staff employed within the Directorate: 63 FTE
• Accountability for budgetary resources: £4.5M
Person Specification
All managers employed on the VSM framework are expected to display the
competencies and behaviours as outlined in the NHS Leadership Framework.
Knowledge Specialist Skills
Director level experience.
Experience of successfully driving change and
transformational programmes.
Understanding of organisational culture on
performance and productivity.
Excellent leadership skills
Exceptional communicator, able to create
impact and demonstrate proactive customer
relationship awareness.
Understanding of the dynamics within a
business arena and balance against political
environment.
People Skills External Impact
Demonstrable ability to create constructive
teams within the directorate and across the
wider CSS organisation.
Leading a large workforce successfully.
Demonstrates both professional and personal
credibility and is recognised and respected as
a leader in their field.
Support creativity and innovation within staff
groups at all levels.
Evidence of delivering successful large scale
change programmes, with clear business
improvements
Decision Making Creative Thinking/Innovation
Ability to make difficult and challenging
decisions that support strategic aims and long
term vision.
Record of successfully engineering and crafting
innovative solutions that offer customers
greater choice and higher return on their
investment.
Area
Values and behaviours
High degree of commercial acumen and acute sensitivity towards the interests of the
customer
Demonstrable commitment to and focus on quality, promotes high standards to consistently
improve patient outcomes
Champions diversity and equality, operates with integrity and openness
Uses evidence to make improvements, seeks out innovation
Operates in accordance with NECS values and the “NECS way”
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10. Actively develops themselves and others
Skills and capabilities
Highly persuasive and passionate communicator
Influencing skills
Negotiating skills
Communications skills both written and verbal
Presentation skills
Facilitation skills
Lean practitioner skill set with wide range of competencies in continuous improvement
techniques
Coaching skills
Knowledge
OD tools and techniques
High level of knowledge in lean methodology and continuous quality improvement
Communications and Engagement
Governance issues
Commissioning Support
HR/Employment Law
Experience
Delivering substantial (i.e. pan-organisation) Organisational Development programmes in
complex circumstances
Implementing lean quality improvement tools and coaching others in the use of them
Leading HR in complex change situations
Working in a commercial setting or experience of developing a commercial focus in a public
sector organisation
Leading partnership working with trade unions
Dealing with complex HR cases
Provision of support to Boards and Chief Executives
Organisation design and culture change programmes
Qualifications
Fellow of the CIPD
Masters level qualification
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