My Resume

1. JEFFREY OLSON CAMPBELL
2338 Airport Road | Pageland, SC 29728 | (864) 378-0499 | jeffcampbell14@gmail.com
PROFESSIONAL SUMMARY:
Recent college graduate with project management and IT experience implementing innovative solutions to
meet business goals. Successful in resolving critical IT challenges by applying strong business, networking,
and systems engineering skills essential for effective architecture and management of mission-critical
environments.
Leads and collaborates successfully with diverse teams, critical problem-solver, extremely fast learner and
thrives in challenging situations. Eight years experience across a variety of fields, including retail, education,
and telecommunications.
EDUCATIONAL QUALIFICATIONS:
University of South Carolina Upstate
Bachelor of Arts, Informatics Major: Information Management and Systems May 2014
 Concentration, Health Information Management
 Cumulative GPA: 3.644, Cum Laude Graduate
 Dean’s List Honors Award, 5 semesters
PROFESSIONAL QUALIFICATIONS:
 Spearheaded the transition of legacy phone switch to softswitch, including migration of 14,000
customer lines to Metaswitch for Sandhill Telecommunications
 Recognized by University of South Carolina Upstate for maintaining the highest resolution
rate regarding smartphone issues at the University Helpdesk
 Increased E-commerce sales by manipulating/designing e-commerce store for Macksales to
attract and retain more customers
 Network Environment: VoIP, Cisco/Avaya/Polycom IP Phones, Metaswitch, Calix/Adtran
Access equipment, Turin transport equipment, Brocade routers/switches, Cisco routers/switches
 Desktop Environment: Microsoft Server Suite/Office Suite/Exchange, SharePoint, Windows
Deployment Services/XP/Vista/7/8, Macintosh, Antivirus software, Ghost, Adobe CS5 Suite,
VMware, Android/Apple OS, Visual Basic, WireShark, Terminal Emulators
 Database Environment: Excel, SQL, Oracle

2. WORK EXPERIENCE:
Sandhill Telecommunications, Chesterfield, SC June 2014 – Present
Network Engineer
 Managed and performed routine maintenance and backups of Metaswitch system on routers and
switches. Used Metaswitch SAS to troubleshoot, predict, and prevent communication issues
 Established and maintained voice and data networks following industry standards by installing
telecommunication equipment, routers, switches, multiplexors, and rectifiers
 Enabled colleagues to maximize efficient use of various computer systems throughout
organization through coaching exercises, methods of procedure, and follow up communication
 Increased call flow efficiency while reducing overhead costs through verifying carrier services,
identifying call translation issues, and made necessary translation adjustments
 Documented network infrastructure by labelling and routing equipment/cables, created
configuration diagrams, and coordinated new installations of network equipment
University of South Carolina Upstate, Spartanburg, SC October 2010 – January 2014
Helpdesk Technician
 Responsible for diagnosing and fixing both hardware and software issues for students, faculty,
and staff for every application used by the school
 Created and managed student and faculty accounts, password resets, and account activity
through Active Directory, Pharos Printing Services, VIP, Blackboard, and Exchange
 Designed laptop checkout system for the school in VB programming and Excel and assisted
with the school’s printing service installation, troubleshooting, and co-worker training
Abbeville County School District, Abbeville, SC May 2013 – August 2013
IT Intern
 Completed summer maintenance project that consisted of successfully imaging nine public
schools computers to Windows 7 through Windows deployment services
 Provided on-site coaching and training for teachers on new classroom interactive technologies
for each school in the district
 Assisted colleagues with managing server and network infrastructure and installing new
operating systems in nine public schools
 Managed work orders for Windows XP/Vista/7/8, Novell, Gmail, Outlook, Server installation
and troubleshooting, SmartBoard projectors, and Elmo and Podium troubleshooting
Macksales, Abbeville, SC October 2007 – December 2012
IT Administrator/Assistant Manager
 Updated company LAN, including a Cisco VoIP system, and increased efficiency by installing
new network equipment and peripherals.
 Kept books, managed properties, produced amortizations, and updated records for the Real
Estate side of the business.
 Managed eBay Power Seller account while maintaining 100 percent positive feedback for over a
couple thousand transactions