1. Jeannette Talavera
verabellemua@gmail.com Rockville, MD 240-281-0570
Experience
Substance Abuse and Mental Health Services Administration | 1 Choke Cherry Road.
Rockville, MD 20850
Staff Assistant 2008 – Current
GS 303 Grade 6- 07/18/2010-Current
GS 303 Grade 5- 01/01/2009-07/18/2010
Coordination and Scheduling
Schedule meeting for Branch Chief and Team Lead including inviting attendees,
reserving meeting space, arranging conference call in numbers and preparing
materials needed.
Provide support for official government meetings held in conjunction with
Division activities including reserving space, and assuring invitee access to the
federal meeting space.
Provide reminders to the Branch Chief, Team Lead, and meeting attendees.
Follow up action items assigned to attendees and provide updates to the branch
chief and team lead.
Help with travel planning for Branch Chief.
Mail, Correspondence and Reports
Maintain tracking of controlled correspondence using SWIFT and provide
deadline reminders.
Manage incoming faxes and mail related to SAMHSA’s regulatory authority of
Opioid Treatment Programs and waivered physicians assuring delivery of
documents to the appropriate staff person or contractor.
Generate 60-day certification waiver notification letters to opioid treatment
programs using specialized software that supports SAMHSA’s regulatory
authority of Opioid Treatment Programs.
Revises or compose acknowledgements, commendations, notifications, and
letters of transmittal and of official notes.
Drafts brief letters and memos after receiving general instructions on the subject
matter.
Prepare collaborative replies to correspondence or reports.
Select and mail appropriate SAMHSA publications to new programs.
2. Jeannette Talavera
Public contact and customer service
Receive incoming calls from program staff, physicians, state and local officials
and consumers seeking assistance and promptly connect the caller to appropriate
staff or contractor resulting in effective resolution of the question or concern.
Direct callers to public sources of information regarding their question or
concern.
Monitoring Office Resources
Maintain and monitor office supplies and equipment.
Provide extensive support to the Center and Division in preparing for relocation
of the agency in terms of streamlining supplies and removing outdated,
redundant or unnecessary resources.
Filing and Retrieval of Filed Material
Maintain central files of documents essential to the Division.
Provide extensive support to file and paper reduction efforts of the Center and
Division in preparation for the agency relocation.
Office Automation Work
Build and update spreadsheets for budget and other Division reports.
Use Sharepoint to file and retrieve documents essential to Division Staff.
Scan documents to be shared among Division staff by email or via Sharepoint.
Skills
Fluent in Spanish
Microsoft Word, Excel, Power Point
Customer service
Education and Training
Sherwood High school
Graduation 2006
Bachelors in Psychology
Montgomery College
Summer 2016
