Joii Gill has over 10 years of experience in behavioral health care. She has worked in various roles such as an authorization specialist, mobile crisis dispatcher, medical records officer, utilization manager, and qualified professional. She has extensive experience managing authorizations, reviewing documentation, completing assessments, and developing person-centered plans. Gill has a Bachelor's degree in Social Work and all required certifications. She is proficient in various software programs and seeks a position that allows her to continue growing professionally.

1. Joii Gill
PO Box 1513 Wake Forest, NC  gilljoii@gmail.com (919) 791-5493● (336)517-7119
Objective To secure a position which utilizes acquired education and skills with opportunity for
personal and professional growth
Qualifications Strong knowledge of community resources  Computer literate Excellent
communication and organizational skills  Ability to work with diverse groups  Quick
learner ● All CABHA certifications current ● Valid NCDL and Insurance
Education North Carolina Agricultural and Technical State University Greensboro, NC
Bachelor of Social Work, May 2006
Skills Experienced with ValueOptions, Carelink, Microsoft Office, Sharenotes,Integrity,
Booklog Programming, SqurrielMail, Enotes, IMS, ICAN, ALPHAMCS,
ProviderConnect, Kepro, ProviderDirect,, ALPHAflex, Docusign
Experience
OneCare Behavioral Health Systems Wake Forest, NC
Authorization Specialist
(December 17, 2015-August 24.2016)
Review documentation (PCPs, ITRs, CCAs, etc ) prior to submission for authorization, schedule and
complete intakes, Collaborate with staff about agency needs and marketing strategies,Complete referrals,
track client processing,follow up with LME/MCO regarding status ofauths,scheduling peer reviews,
complete Person Center and Outpaitent Therapy plans, attend and participate in speaking engagements and
networking events on behalf of the agency,track authorizations, , complete otherduties as requested or
assigned,managed authorizations for Sandhills,Trillium, Alliance, Eastpointe, and Cardinal, verified
insurance; assist in preparing for audits
Mobile Crisis Call Center Dispatcher
(January 7, 2016-Present)
Answer crisis phone 24/7/365, complete referral and service order for mobile crisis consumer, consult with
MCO, workers, community and natural supports, and/orclinicians to assess need formobile crisis worker
dispatch,contact available MCM workers to dispatch to crisis , provide information about service provided
to callers, complete consumer follow-up forms as needed, conduct consumer satisfaction surveys, log crisis
call on daily call log spreadsheet,verify insurance via NCTRACKS, contact MCOs to find out if consumer
is linked to additional providers, other duties as assigned
Wrights Care Services Greensboro, NC
Corporate Medical Records Officer
(April 6,2015-July10,2015)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the officeManage agency’s employee and client records for 13 satellite sites; Audit charts
for accuracy and compliance in with Medicaid, State, and agency regulations; confer with corporate
officers and agency staff about chart status and provide recommendations for improvement and
consistency; training agency staff on correct Medical Records procedures; prepare and gather information
for State, Medicaid, and internal audits; schedule bi-weekly documentation drop off to increase site’s
compliance with updating their charts; strategize with Corporate officers how to remain compliant with
State, Medicaid, and agency guidelines and procedures; provide weekly reports on each site’s client and
employee chart status
Utilization Manger/Receptionist

2. (April 1, 2014-April 5,2015)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the officeReview documentation (PCPs, ITRs, CCAs, etc ) prior to submission for
authorization, schedule and complete intakes, Collaborate with staff about agency needs and marketing
strategies,Complete referrals, track client processing,follow up with LME/MCO regarding status ofauths,
scheduling peer reviews, complete Person Center and Outpaitent Therapy plans, facilitate PSR groups,
attend and participate in speaking engagements and networking events on behalf of the agency, track
authorizations, create PSR curriculums, complete other duties as requested or assigned,managed
authorizations for Sandhills, verified insurance
Qualified Professional-CST
(April 1, 2014-September 30,2014)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the officeMonitoring for progress/lack of progress through observations,interview, and
documentation review,
Provide input in Person Centered Plan, Locating and coordinating of services so the individual receives
available natural and community supports,completing application forms to assist consumerin receiving
community and natural supports,monitoring the individual’s situation to ass ure quality care as well as the
continued appropriateness ofservices, provide consumer with various skill building activities, assisting
with the development of daily, community, and socialization skills, along with leisure activities,
monitoring and managing symptoms of consumer’s illness
Step By Step Care Greensboro, NC
Utilization Manger/Intake Specialist/QP-ACTT
(May 09,2013-January 10,2014)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the office Review documentation (PCPs, ITRs, CCAs, etc ) prior to submission for
authorization, schedule and complete intakes, Collaborate with staff about agency needs and marketing
strategies,Complete referrals, track client processing,follow up with LME/MCO regarding status ofauths,
scheduling peer reviews, complete Person Center and Outpaitent Therapy plans, facilitate PSR groups,
attend and participate in speaking engagements and networking events on behalf of the agency, track
authorizations, create PSR curriculums, complete other duties as requested or assigned,managed
authorizations for four MCO/LMEs (Alliance, Centerpoint, Sandhills,MeckLink)
Qualified Professional-CST/TCM
(March 21, 2011-June 09,2012)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the office
Monitoring for progress/lackof progress through observations,interview, and documentation review,
Provide input in Person Centered Plan, Locating and coordinating of services so the individual receives
available natural and community supports,completing application forms to assist consumerin receiving
community and natural supports,monitoring the individual’s situation to ass ure quality care as well as the
continued appropriateness ofservices, provide consumer with various skill building activities, assisting
with the development of daily, community, and socialization skills, along with leisure activities,
monitoring and managing symptoms of consumer’s illness
Vision Behavioral Health Services Kernersville, NC
Qualified Mental Health Professional/Community Support Team (Adult)
(November 9, 2009-October 15, 2010)

3. typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the office
Monitoring for progress/lackof progress through observations,interview, and documentation review,
Provide input in Person Centered Plan, Locating and coordinating of services so the individual receives
available natural and community supports,completing application forms to assist consumerin receiving
community and natural supports,monitoring the individual’s situation to assure quality care as well as the
continued appropriateness ofservices, provide consumer with various skill building activities, assisting
with the development of daily, community, and socialization skills, along with leisure activities,
monitoring and managing symptoms of consumer’s illness
W.E.B. DuBois CDC Wake Forest, NC
Qualified Professional: Community Support (Adult MH/SA Population)
(July 24, 2007-March 8, 2009)
typing document and business letters, spreadsheets, powerpoint presentations, correspondences
via email and letters, answering and transferring multi-line phone systems, faxing, scanning,
printing, and copying documents, greeting staff and visitors via phone along with upon arrival and
departure from the office
supervising the Associate Professionals and Para Professionals, coordination and Oversight of Initial and
ongoing assessment activities, initial development and ongoing revision of Person Centered Plans,
monitoring of implementation of Person Centered Plans, other case management functions of linking,
arranging for services and referring, create and update Person Centered Plans, conduct Treatment Team
Meetings,completing application forms to assist consumer in receiving community and natural supports,
monitoring the individual’s situation to assure quality care as well as the continued appropriateness of
services, provide consumer with various skill building activities, assisting with the development of daily,
community, and socialization skills, along with leisure activities, monitoring and managing symptoms of
consumer’s illness
American Express Greensboro, NC
Customer Service Representative
August 2005-April 2007
Answered inbound calls regarding customer inquiries about their credit card accounts,provided
information about American Express products and services,transferred calls to other representatives when
customers needed further assistance
InfoNxx McLeansville, NC
Customer Service Representative
April 2005-August 2005
Worked as a Directory Assistance Operator for Cellular Phones; provided names and addresses forpersonal
and business contacts,also provided other services such as movie theater and showtimes, weather, and
directions