Jana McElreath has over 15 years of experience in customer service, sales, and personnel leadership roles. She currently serves as the Showroom Manager for IMAX Corporation, where she directs showroom operations, collaborates with designers on product styles and pricing, and leads human resources functions. Previously, she worked as a Classroom Teacher and Child Protective Services Caseworker. She has a Bachelor of Science degree and certifications in special education teaching and as a pharmaceutical sales representative.

1. Jana McElreath
Arlington, TX 76017 | 214-642-6227 │ clevengerjd@yahoo.com
Summary of Qualifications
Accomplished professional with diverse skill set and demonstrated leadership in personalized customer
service and successful communication strategies. Proven record of accomplishment in employee
relationsand networkingwith internal and external stakeholderswithin supplychain. Expertise in
organizational layout and design to promote environmental culture of employee engagement, client
satisfaction, and excellence.
SalesManagement Personnel Leadership CustomerService
• Sales/MarketingStrategy
• Consultative Selling
Technique
• Merchandising
Design/Layout
• InventoryManagement
• Pricing / Promotion Planning
• Interview / Hiring Process
• Staff Development / Training
• Conflict Resolution Strategies
• Supply Chain Member
Support
• Seasonal Employee
Leadership
• Client-CentricCommunication
• Individualized Assessments
• Event Planning/Coordination
• Product/Service
Consultations
• Client Loyalty Development
Professiona l Exp erienc e
ShowroomManager~DallasMarketCenter| IMAX Corporation, Tulsa, OK - 2007 to Present
Direct all showroom operations forwholesale market that sources decorativeaccessories, accent
furniture, mirrors, wall décor, and lighting from12 countries to retailers. Collaborate with
designers and architects on styles and price points to meet buyer trends. Lead human resources
management of seasonal showroomemployees. Liaise with executives forsales/marketing
strategy development.
Key Accomplishments:
• Championed inviting environment to promote client sales and engaged workforcethrough
merchandising layout,lighting levels management, and color coordination.
• Consulted with retailers to assess needs and provide solutions of furnishings and accessories
to accommodate space allotment, functionalneeds, colorpreferences, and cost requirements.
• Developed customer service feedback loopfrom initial contractthrough post-delivery
installation and use follow-uptoincrease client loyalty and word-of-mouthpositive referrals.
ClassroomTeacher~ArlingtonISD | Williams Elementary – 2001-2003. Special Education
teacher. Promotedan environment for learning to student’s highest potential. Composed goals and
objectivesaddressing each individual student’s unique needs.
ChildProtectiveServicesCaseworker~TexasDepartmentofRegulatoryServices| Tarrant
County – January 1992-December 1995~ Field casework;December 1995-July 2001~ Emergency
Night Response. Investigated cases of child abuse and neglect. Created safety plans for families
when appropriate. Wrote affidavits forcourt on a weekly basis and testified in court as necessary.

2. Ed u c a tion & Certific a tes
Bachelor of Science in Rehabilitation Studies | University of North Texas, Denton, TX
Minor in Social Work and Psychology
Certified Special Education Classroom Teacher | TEA 2002
Graduate of CNPR Pharmacology/Pharmaceutical Sales Industry Training Program
Certified National Pharmaceutical Representative | CNPR # 630592017
References provided upon request.