1. IMAN KHAN
15 Keythorpe Street  Leicester, LE2 0AL
im4n_kh4n@hotmail.com  078880.361.294
QUALIFICATIONS PROFILE
Results-oriented and quality-driven sales and administrative entry-level professional with demonstrated
experience in meeting client and operational needs. Motivated towards success and teamwork, influence and
lead teams from within. Excel in streamlined management and coordination of daily duty, contributing to
expansion and growth for the organization. Deadline-driven, encourage collaboration in meeting milestones by
streamlining project schedule, tasking and coordination of workload balance, while effectively making difficult
decisions under pressure.
 Sales & Service: Study the product and service line, advocating on behalf of the brand and educating
potential customers on the possibilities that may come from such a product and/or service. Provide
consultative sales, while ensuring detailed understanding of products and services. Effectively close calls,
reaching out to customers who have expressed prior interest in a product and or service. Engage in cold-
calling to promote brand and product awareness, while gaging consumer interest in niche products and
services.
 Management & Leadership: Provide advocacy and liaise, while managing programs, projects and daily
operations, verifying compliances, while ensuring duties are being completed on time and with quality.
Influence customer and team member behavior, applying disciplinary action only where necessary,
controlling the workforce environment with productivity and collaboration from all parties. Manage
inventory, ensuring supply chain is properly accounted for, replacing expired and/or consumed goods in
ensuring availability at all times.
 Oversight & Administration: Ensure positive environment within the team atmosphere, initiating the
conversation, while ensuring proper coordination of operational duties, documentation and appointment
scheduling. Push to ensure deadlines are met on time, task and budget. Verify protocol and procedure,
while adhering to corporate policy and regulatory compliance within the workforce. Engage in proposals
and technical writing, preparing important documentation per executive and/or administrative need.
 Key Strengths: Passionate about the customer experience, ensures needs are met while acting as a
fruitful liaison between the brand and brand loyalists. Ensure friendly and courteous customer and brand
interactions, keeping poise and diplomacy when de-escalating a situation or when confronted by an angry
customer.
 Languages Spoken: English (Primary, Fluent), Arabic (intermediate), Urdu (Fluent), Hindi (Fluent),
Bengali (Fluent)
 License: Full UK Car License
EDUCATION
Bachelor of Arts in English Language & Literature (In Progress); Honours
OPEN UNIVERSITY, Walton Hall, Milton Keynes
Degree-Level 2 Entry in Jameah Uloomul Qur’an – Leicester (2014)
*In-depth study of philosophy and theology of various religions; Arab-language studies
“How to Succeed as a Cover Manager” Training Course
EXPERIENCE HIGHLIGHTS
ASPIRE PEOPLE, IMPERIAL HOUSE, Leicester, LE1 4L
Cover Supervisor, 2015 to Present
Lead and direct classes in the absence of the teacher, providing oversight to students, while acting as a
substitute.

2.  Ensure student lessons are complete and that they understand the lessons set forth by the regular
class instructor, following detailed lesson plans and documenting student interaction throughout the
day.
 Assess student deliverables, homework and examination, as instructed by the absentee teacher,
often discussing opportunities for improvement, the reason for assessment and how students may
improve in their studies.
 Coordinate balance in the classroom, leading students to participate in the collaboration and
productivity of a positive atmosphere, while delivering lessons in their teacher’s absence.
 Respond to any questions from pupils about process and procedures, ensuring a thorough
understanding of the lesson at hand.
 Direct any immediate problems or emergency situations as according to the school’s policies and
procedures, ensuring the safety of all student in the classroom.
 Collect completed post-lesson handouts and homework, delivering completed assignments to the
appropriate teacher in charge.
 Report, as appropriate using the school’s agreed referral procedures, on the behaviour of pupils
during the class and on any problems arising.
 Gain trust and respect amongst students through good character and friendly demeanor, easily
influencing and controlling their behavior, while instilling a sense of discipline and understanding.
 Exceed role by not only teaching, but also through giving great support to student, empowering them
and becoming an example to new cover supervisors.
AL-MURAD, Leicester LE1 3XL
Bi-lingual Sales Representative & Administrator, 2014-2015
Demonstrated sales excellence, cold-calling prospective clients and quickly closing sales by identifying client
needs and matchmaking them to products and services that fulfilled those needs.
 Utilized deep listening skills, assessing opportunity for long-term cultivation of relations, ongoing
servicing and means for providing quality customer service.
 Built brand loyalty, establishing trust and putting the clients best interests at the forefront of sales and
marketing initiatives.
 Continued quality customer care, updating customer databases and notating customer
inquiries/concerns.
 Conducted market research, identifying needs in meeting sales targets and developing a plan in
meeting those sales targets through sales and marketing initiatives.
 Evaluated marketing campaigns, assessing weaknesses and converting them to strengths.
 Promoted new products and reported sales trends, while recording all orders and monitoring
competitor activity, providing sales incentives to ensure ongoing sales success.
 Led a team of sales and marketing executives through a successful promotional campaign, resulting
in an increase of sales, exceeding annual sales targets by 25%.
 Strategically partnered with estate agents, gaining brand awareness amongst mass property owners.
 Leading by example, trained and developed team of two field representatives, achieving an average
of 120% of their sales targets within their first three months.
 Introduced an online-based website, reaching a broader audience and providing better customer
service.
TESCO EXPRESS, Leicester, LE3 0TF
Customer Assistant, 2010-2012
Advocated on behalf of client needs, asserting abilities to provide an impactful and enriched customer
experience. Assisted them in locating items within the store and facilitating improved purchasing and
checkout.
 Maintained inventory control, ensuring a seamless flow of supply and demand by verifying stock and
replenishing shelves with products most beneficial to store patrons.
 Major contributor to the team, continuously striving to maximize productivity while on shift.
 Cultivated long-term relationships with customer bases, taking the time to listen and identify their
needs; providing them with solutions and making difficult decisions in meeting those needs.

3.  Knowledgeable of products and services, acted as a brand ambassador, embracing efficiency and
productivity, while adhering to time constraints and making effective use of it.
 Delicately handled products, ensuring quality and maintaining compliance health and safety policy,
while keeping inventory and replacing the shelves in great consistency.
 Talk to colleagues, sharing your enthusiasm and helping to create team spirit
 Act quickly to do what’s right, while being open to change at the store
 Shared ideas with management, contributing to store and process improvements, while sharing
enthusiasm with team members and creating a positive, team spirit.
TECHNICAL PROFICIENCIES
Microsoft Office: Word/Excel/PowerPoint/Outlook
AWARDS & HONORS
Art and Creativity Award (2010)
PROFESSIONAL & COMMUNITY AFFILIATIONS
Private Tutoring – Arabic Language Instructor
Ummah Welfare Trust – Volunteer
Cumbria Mission Trips – Volunteer, Charitable Donations at Christmas Time
Youth Football – Tournament Coach
Football League – Goals (2010 – Present)