1. Monica Ladron de Guevara
75 3rd Avenue #28 | 619 653 9862 | monnicaa.la@gmail.com
Education
BACHELOROFARTS IN PSYCHOLOGY| 2013|CITYUNIVERSITYOF SEATTLE
BACHELORS OFARTS IN CLINICALPSYCHOLOGY |CETYS UNIVERSIDAD,TIJUANAMEXICO.
Skills & Abilities
· advanced computer skills (OFFICE)
Great working in teams
Exceptional interpersonalskills
Innovative
Planning/coordinating
Fast learner
Responsible
· listening skills
Exceptional problem solver
Team leadership
Organized
Detail oriented
Critical thinker
Excellent research skills
Great customer service skills
Ability to work under minimal supervision
Experience
Enrollment Services Advisor| Ashford University | San Diego, CA, April 2016 to Present
Make outbound call to prospective students and qualified them on their interest in the
college experience.
Advice and guide students through the right direction after listening to their needs to
align them with the right degree program.
Answer and resolve students’ questions and concerns throughout their enrollment
process, as well as in the completion of their first class
Establish good relationships with students.
Be compliant with guidelines and policies as set by Ashford University and the
Department of Education.
Followed up with students that applied for admission, making sure they were prepared to
start class. Duties include: online orientation to the learning platform, ordering the first
set of books, and the successful completion of their first class.
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SALES ASSOCIATE| Express Factory Outlet| June 2015 to July 2016
As main cashier, I processed transactions via multiple payment forms and ensuring accuracy of
payment.
◦ Provide service to customers returning and/or exchanging merchandise, ensuring integrity of
returned products, with no valid complaints.
◦ Listen to and analyze customer inquiries, provide customer based recommendations regarding
purchase of merchandise. In addition, in line with the store motto, customer service was my
priority, and I ensure customer needs are met.
◦ Duties in this position are commensurate to previous position.
SUPERVISORY QUALITY and INVENTORY CONTROL SPECIALIST| Mad Engine| San Diego,
CA| April 2014 to May 2015
I served as Quality Control Supervisor in clothing for major companies such as; Walmart, Kohls,
Target, Hot Topic, Disney etc. In this role, I visited several companies in the US and Mexico to
supervise production of clothes. I oversaw the entire process from pre-production to shipping,
ensuring quality of production and timeliness of delivery.
➢ I identified and resolved mechanical issues, which saved the company thousands of dollars in
revenue.
• I was very Knowledgeable of stores' policies and worked according to quality sample
instructions and ensured that everyone worked accordingly to the company's rules
I inspected the design of products. When incorrect, I recommend and supervised revisions of
design and graphics
• I created and implemented a conversion from a paper filing system to an electronic filing
system, providing training to employees throughout implementation.
ADMINISTRATIVE ASSISTANT| Electrodina S.A| May 2011 to May 2014
Intermittent Work Schedule
◦ Developed and incorporated leadership skills to successfully achieve business objectives.
Directed projects that improve efficiency while meeting deadlines and budget requirements
◦ Recruitment and Placement - posted job announcements, screened employees for
qualifications, recommended employees for selection, performed reference checks.
◦ Employee relations - Assisted with employee emergency time-off requesting
◦ New hire orientation - Provided explanation of procedures regarding employee benefits,
ensured completion and accuracy of employee documentation.
INTERNSHIP| Mental Hospital of Tijuana | June 2011 to January 2013
Organized and maintained medical records and weekly pay for employees.
◦ provided occupational therapy for teenagers with different mental problems from depression
to schizophrenia.
◦ documented all patient information including service plans, treatment reports and progress
notes.
