1. Ormond J. DeLancy
1780 NE 191 Street Apt #800 Miami, Florida 33179
Cell 954.448.6159 – Real.Odelancy@Gmail.com
Technology Support Engineer
Experienced, detailed IT professional with success in the Educational realm of technology.
Professional Experience
Nova Southeastern University, Davie, Florida
Technology Support Engineer, 2005 – Present
Hired to provide technical assistance to Faculty, Staff, & Students of the university. Responsibilities
included
Computer lab setup and installations, software updates, maintenance, and lab re-imaging.
Provides technical support for desktop users VP’s, Directors & Support Staff PC/Mac.
Provides technical support for Point of Sale users.
Troubleshoots error users have mobile devices. Laptops, Tablets & other electronic devices.
Use SCCM to monitor Mal-ware and or virus on computer system, Assist user remotely with
computer issues, Software Inventory, Install software, etc.
Provides support for Video Conferencing and Online Webinars.
Provides support to LED Marquee Display Staff and CCTV users.
Set up audiovisual equipment for presentations & Conferences.
Coordinates all first-line equipment repairs.
Managed and coordinates student worker’s trainings and scheduling.
Technical Proficiencies
Platforms: Mac OS Xx, Windows 7/8.1/10, Android, Apple IOS, Windows Phone
Tools: System Center Configuration Manager, TAM Retail POS Systems, TCP/IP, VPN
Setup, Wireless, Ethernet, Mobile Device Setup, Microsoft Office Suite (Word,
Excel, PowerPoint, Access, Outlook, Publisher) System Center Endpoint
Protection, Norton/McAfee Virus Protection Utilities, Tam Retail POS
Systems, Adobe CC, Active Directory Users & Computers, Casper Management
for Mac
Education & Credentials
Associate of Science in Computer Network Administration
Keiser University Tallahassee, Florida
Professional certification
MCP – Microsoft Certified Professional CN: E554-0203
Microsoft Certificate of Achievement
