Jaffer Sharieff is an Indian national seeking a challenging position that allows him to utilize his skills and experience. He has over 6 years of experience in reporting, analytics, HR processes, and customer support. His educational background includes a Bachelor's degree in Commerce. He has received several performance awards and is proficient in various computer programs and business skills.

1. CURRICULUM VITAE
PERSONAL DETAILS - Jaffer Sharieff
Residential Address: 74/4, 4th Cross HBR 2nd Stage
Nagwara Main Road, Near Inam Masjid
Bangalore 560045
Mobile No: +919742371132
Skype id: Jaffer.acc
Email id jaffer.acc@gmail.com
Date of Birth: 27July 1987
Nationality: Indian
CAREER OBJECTIVE
Versatile and vibrant individual with a vision of becoming a profound professional, seeking
perennial work with greater zeal and enthusiasm and challenging environment.
EDUCATION HISTORY
June 2009 Bangalore University, Karnataka INDIA
Bachelor of Commerce Graduated on: June 2009
June 2004 – May 2006 Al Ameen Pre-University Karnataka INDIA
Commerce
June2001 – March 2004 St Aloysius High School, Karnataka INDIA
High School Certificate equivalent
WORK EXPERIENCE
Mar 2015–Mar 2016 ACCENTURE SERVICE PVT LTD, Karnataka INDIA
http://www.accenture.com
ReportingAnalyst: Accenture BusinessReporting& Governance
Management
Roles and Responsibilities:
 Creating Dashboards in MS Excel (Advanced).
 Preparing CPI (Critical Performance Indicators) and KPI
(Key Performance Indicator) Reports on daily, weekly and
monthly basis.
 Preparing Monthly Volume Base lining Report
 Preparing Daily, Weekly and Monthly Service Level
Agreement (SLA) Report
 Preparing PPT’s(Deck) for weekly and monthly review.
Publishing it to operation lead.
 Preparing DTP for the all the critical reports
 Preparing Monthly Governance Deck.
 Attending governance call with clients and with the senior
managers.

2.  Presentation monthly data with clients and with managers
 Preparing the meeting agenda and minutes of meeting
 Helping the Management in setting up SLA scores for the
different deals.
 Preparing daily, weekly and monthly Quality and
Productivity reports for HR, F&A (I2C, I2P and R2R)
 Preparing Adhoc reports based on requirements.
 Interacting with the clients for setting up Service Level
Agreement (SLA) and Turnaround Time (TAT) for different
processes.
 Scheduling meeting with senior manger’s and clients to
understand their reporting requirements.
 Extracting the data from different sources when required.
 Conducting team huddles.
 Preparing the meeting Agenda
 Training the new joiners and help them achieve
performance metrics
July2010–Feb 2015 ACCENTURE SERVICE PVT LTD, Karnataka INDIA
http://www.accenture.com
SubjectMatter ExpertEmployee Relation
Employee RelationLeave Management
Roles and Responsibilities:
 Processing transactions pertaining to leave of absence
documentations
 Working on Medical, Maternity, Paternity, Military and
personal leave of absence requests
 Call and check with the employees to see if they have
received the health care certification and to discuss about
the leave of absence.
 Continuously following up with employee from leave start
date till leave end date
 To complete the research activity to determine if employee
is qualified for a leave of absence and FMLA (Family
Medical Leave Act), processing leave of absence email and
UPS packets as per the process guidelines, physician
certificate and also acknowledgement letter of LOA.
 Checking employee’s military orders as per USERRA
guidelines.
 Filling up Short Term Disability claim for the employee with
the Vendors
 Reviewing the medical faxes/documents and military
orders.
 Call and Notify Store Managers on employee leave
expiration status and also employee on their return to work
status as per the LOA guidelines.
 Preparing and Documenting Local Work Instructions for
various sub processes of Leave of Absence, Employee
Relations Management, Employee Benefit Management.
 Creating and Maintaining the Productivity tracker and
attendance tracker for the team.

3. Nov 2009–Jul 2010
 Preparing Work Plan for the day.
 Preparing Work Allocation Report on a daily basis.
 Conducting team huddles.
 Train new joiners and help them achieve performance
metrics.
 Queue Coordination.
Best Buy HR Transactions
 Processing all HR transactions as per client guidelines
 Working on voluntary and involuntary separation service
request raised by the HR manager and operation manager.
 Calling manager to get the details and actual reason for
employee termination.
 Working on peer review and helping the employee to avoid
Involuntary termination.
 Working on employee hire and rehire requests.
 Creating new employee id by updating employee id request
form
 Sending JD letter via mail and email.
 Contacting HR manager in case of missing documents
 Working on payrate change requests
 Generate weekly payroll reports using excel formulas.
 Create Volume trackers using excel formulas and bee batch
reports on a regular basis.
AEGIS PVT LTD, Karnataka INDIA
http://www.aegisindia.com
Logistic Coordinator Executive: Customer Support Service
Roles and Responsibilities:
 Tracking the shipment on client’s behalf and updating them
on a timely manner
 Accepting the online booking from the Customers from all
over the world and processing them on a priority basis.
 Updating the shipment details in the Data Base
 Providing booking number and expected shipment delivery
date and timings to customers.
 Generating AWB (Air Way Bill Number)
 Scheduling pickup for the customer shipments.
 Calculating shipping costs for domestic and international
shipments by using Price Finder.
 Helping the customer with necessary papers works.
 Preparing daily, weekly call volume tracker.
 Preparing daily, weekly and monthly productivity tracker
for the team.
 Preparing Adhoc reports based on requirements.
REWARDS AND ACHIEVEMENTS
2010-2011 Numero Uno Award for the financial year 2010-2011
2012-2013 Numero Uno Award for the financial year 2012-2013

4. 2013–2014 Numero Uno Award for the financial year 2013–2014
2013 Quarterly Good Smaratarian award
2014 Ranked 1st place in operational Excellence assessment
OTHER SKILLS AND CERTIFICATES
Computer Skills:
 Microsoft applications (HTML, Word, Excel, Office, PowerPoint, Outlook, Access) –
Advanced
 Acrobat Reader 6.0 – Intermediate
 Data base skills: Siebel, Citrix, Oracle, Discoverer and SAP
Training and Certifications:
 Certified from Institute of computer accounting
 HR Reporting Specialization training
 Advance MS EXCEL & POWER POINT training
 Business communication
 Change Management
 Email Etiquette training
 BE (Business Excellence)
Language Skills:
 English – Fluent (reading and writing skills)
 Hindi – Fluent (reading and writing skills)
 Kannada-Fluent (reading and writing skills)
PERSONAL COMPETENCIES
 Ability to work in a fast-paced environment to set deadlines
 Excellent oral and written correspondence with an exceptional attention to detail
 Enthusiastic self-starter who contributes well to the team
 Flexibility and Adaptability to any work condition
 Learning agility: Quick learner
 Coaching people: Teaching
INTERESTS AND ACTIVITIES
 Cricket, football, reading &cooking.