1. J H
22 Clare road , Bradford , West Yorkshire BD12 8JU
Home: 01274 677093 - Cell: 07940 022052 - jacquihart29@gmail.com
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Resourceful and quick-thinking Warehouse Manager with over 15 years in warehouse
and inventory management. with extensive experience in high-volume warehouse
operations, including logistics, distribution and inventory management.
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Cost reduction strategies
Process improvement
Organised
Unsurpassed work ethic
Logistics management
Risk management
Superb time management skills
Detail-orientated
Natural leader
Troubleshooting
Hard working and self-motivated
Inventory management
Analytical thinker
Safety-conscious
Budget management
Proficient in MS Office
Warehouse and fulfilment
Excellent time management
Staff training/development
Consistently meet goals
Conflict resolution
Deadline-orientated
Customer service-orientated
W H
12/2003 to 02/2016Warehouse & Logistics Manager
Egton – Leeds
Managed a 20,000 square foot warehouse space, employing 13 workers.
Achieved a 99.5% on-time shipment rate.
Processed 1000 shipments per week.
Trained staff on material handling processes to reduce shipping times.
Built a motivated warehouse team of 13 well-trained staff.
Forecasted manpower requirements based on daily workload and company targets.
Led warehouse improvement initiatives to advance operational efficiencies.
Received, stored and shipped goods and materials.
Collaborated with third-party vendors to implement a new Microsoft
Dynamics system.
Verified computations against physical count of stock.
Monitored department performance data to identify and avoid potential risks.
07/2000 to 01/2002Stock Inventory Manager
ISA – Normanton
Built a motivated inventory team of 15 well-trained staff.
Forecasted manpower requirements based on daily workload and company targets.
Developed weekly schedules for 15 warehouse employees.
Led warehouse improvement initiatives to advance operational efficiencies.
Used item numbers to properly stock warehouse.
Verified computations against physical count of stock, with a stock holding of over
15m.
Tracked time spent on assignments each day for productivity reporting.
08/1994 to 08/2000Customer Services Manager
ISA – Bradoford
Investigated and resolved customer enquiries and complaints in an empathetic

2. manner.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handling time and
productivity.
Solved unresolved customer issues.
Assumed ownership of team productivity and managed work flow to meet or exceed
quality service goals.
Strong leader of customer support staff.
Facilitated inter-departmental communication to provide effective customer support.
Trained staff on operating procedures and company services.
Provided accurate, specific and timely performance feedback for CSRs.
Identified individual development needs with appropriate training.
Developed highly empathetic client relationships and earned a reputation for
exceeding service standard goals.
07/1990 to 04/1994Administration Manager
ISA – Bradford
Oversaw daily office operations for 10 employees.
Reduced overheads by taking on more responsibility for creative and administrative
projects.
Prepared meeting minutes and edited sub-contractor proposals, project snagging list,
transmittals and memorandums for organisational support.
Supported the human resources department in the annual employee review process to
manage performance merit increases.
Assisted with team building initiatives and overall support for maintenance of
organisational culture and employee morale.
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GCSE:
Nab Wood Grammar School - Bingley
GCSE
Maths, English, English Literature, Geography, History, Home Economics