1. Visa Status: Tourist Visa
Contact Information
Al Nahda, Sharjah, United
Arab Emirate
+971 56 336 4030
jonalynmendoza.23@gmail.com
Seminars Attended
 Online booking of shipments
(import and export)- 2015
 Prevention of Fake and
Counterfeit Money Seminar
(PFCM)- 2013
 Customer Service Training-
2012
 Anti-Money Laundering
Training- 2012
 Counterfeit Detection
Seminar- 2010
 Signature Identification and
Forgery Detection- 2010
Jonalyn Mandap Mendoza
Financial Management and Accounting Graduate
Summary
 An accounting graduate with 5+ years of work experience in U.A.E &
Philippines. Primarily dealing with bank & financial services, customer
care services & logistic works.
 Hard working, a fast learner and a dedicated person who is eager to
serve your company by holding a position that you might have available
at present where I can utilize my skills, working experience and
educational background.
Work Experience
Receptionist/ Admin Assistant/ Exec. Secretary/ Logistic Staff
2014-2015
AL HAYAT PHARMACEUTICALS, HEAD OFFICE, SHARJAH, U.A.E.
 Greet and assist visitors, answer phone calls, take messages and direct
them to the appropriate employees.
 Daily checking and answering business correspondence.
 Create import and export documents and facilitate shipments
processes.
 Prepare, confirm, and follow-up purchase orders.
 Maintain communication with warehouse staffs to ensure accuracy of
all incoming and outgoing stocks/inventory and to update shipment
information in database.
 Preparing quotations and offer for tender inquiries.
 Booking hotel reservation & flight tickets.
 Preparing offer letter for newly hired employees.
Counter Staff 2012-2013
AL ANSARI EXCHANGE, DEIRA CITY CENTER BRANCH, DUBAI, U.A.E.
 Provide fast, excellent, and error free remittance services to customers
in a very professional way.
 Deal with customer complaints, make follow-ups with the Customer
Care Centre in Head office, and be able to inform the customers of the
complaint status.
 Read, sign, and follow all the circulars from the head office or admin
and respect the rules/policies of the company.
 Respect AML rules, policy, and procedures of the company wherever
applicable.
 Filling and sorting of the transaction documents of the branch.
 Attend to telephone calls within three rings and give currency
rate/information as required by the callers.
Customer Service Assistant 2011-2012
AL ANSARI EXCHANGE, DEIRA CITY CENTER BRANCH, DUBAI, U.A.E.

2. Personal Details
Date of Birth
 23rd of October 1989
Age
 26
Sex
 Female
Civil Status
 Single
Height
 5’3”
Nationality:
 Filipino
Fluently Speaks:
 English, Tagalog
Religion:
 Catholic
 Interact with customers to provide information in response to their
inquiries about products and services of the company.
 Handles customer complaints, answer telephone calls and customer
concerns in regards to their transactions.
 Follow up the development of the complaint of the customers in their
concerned transaction.
 Responsible for ensuring that the customers received an adequate
level of service or help with their questions and concerns.
Bank Teller & Personal Banker 2010-2011
RCBC SAVINGS BANK, ALAMINOS BRANCH, PANGASINAN, PHILIPPINES
 Balance currency, coin, and checks in cash drawers and calculate daily
transactions and ensure that cash and checks are balanced at the end
of the shift.
 Process cash transactions (deposits and withdrawals) after verifying
that signatures are correct, that written and numerical amounts agree,
and that accounts have sufficient funds.
 Receive checks and cash for deposit, verify amounts, and check
accuracy of deposit slips.
 Worked as a roving teller if needed.
 Services account opening requirements and maintenance and supports
company’s volume objectives through in-branch cross-selling.
 Achieve set financial target, assist the company in account
maintenance of prospective and existing clients.
 Performs processing of over-the-counter transactions and applicable
requirements in processing application for renewal, closing, and other
activities of SA, CA, ATM, TD, and Credit Card.
 Informed customers about various bank products.
Skills
 Having good
communication
skills.
 Capable of
handling clerical
and
administrative
activities.
 Skilled in
computer with
fastest speed of
typing and have
knowledge with
Microsoft Word
and Excel.
 Good numeracy
skills.
 A methodical
approach to work.
 Skilled in
maintaining a better
rapport with
customers.
 Familiar with details
and goal-oriented.
Education
TERTIARY:
UNIVERSITY OF
CORDILLERAS,
PHILIPPINES (2006-
2010)
SECONDARY:
ALAMINOS CITY
NATIONAL HIGH
SCHOOL, PHILIPPINES
(2002-2006)
PRIMARY:
ALAMINOS CITY CENTRAL
SCHOOL, PHILIPPINES
(1996-2002)
 Bachelor of Science
in Financial
Management and
Accounting
 Honor Student  Honor Student