Hanin Abdallah has over 8 years of experience in banking and finance in Jordan. She graduated with a business administration degree from the University of Jordan. Her experience includes multiple senior level positions where she demonstrated strong leadership, management, and problem-solving skills. She is looking for a new career opportunity where she can continue developing in banking or financial services in Jordan.

1. Covering Letter
Hanin Abdallah graduated as business administration from University of
Jordan; with more than 8 years of experience in banking & financial sector in well
reputed organization in Jordan.
Her experience and knowledge in financial sector rewarded her with
outstanding tracking records and holding multiple position in senior level, which
reflect her wise strength, managerial skills to achieve organization vision in
professional attitude.
She believes with good faith, real commitment and enthusiasm each one
can achieve his goal, there is nothing extremely difficult since all the information
are there waiting someone to read it or to understand it; understanding what the
others looking for is 80% of the Solution.
Hanin Abdallah looking to work in well banking or services organization in
Jordan, since she is looking for career path rather than job opportunity.
Banking & Finance is my passion
Sincerely Yours,
Hanin S. Abdullah

2. Curriculum Vita
Personal Information:
Nationality Jordanian
Date of birth 5th of Dec 1985
Marital Status Single
Address Alswaifiya -Amman-Jordan.
Mobile UAE: +971 522956989
Jordan :+962-79-6506806
E-mail hanin_85@live.com
Language Arabic, English
Education
 2003-2008 The University of Jordan –Amman - Jordan
B.Sc. Business Administration..
 2002-2003 High School: Roum Catholics, Jordan.
Objectives
Graduated as Business Administration from the University of Jordan, with more than 7 years of
experience in banking field in senior position, with track records of achievements , growth and
hard work, I am looking for new challenging opportunity in well know organization which is
specialized in banking or financial filed.
Key Qualification:
 7+years’ of experience in customer service field
 Demonstration & research skills to resolve customer complaints in timely manner
 Hands-on experience in responding to correspondence and complaints
 Strong financial and banking background
 Managerial skills experience, managing team out of 10 people

3. Work experience:
Senior Customer Service Officer
April 2012- Current
Arab Bank Main Branch Gardens
Responsibilities:
 Providing accurate, quick & high quality service exceeding customer's
expectations, to reflect Arab Bank image.
 Providing guidance and support for my team.
 Managing team out of 10 People
 Grab any potential selling opportunity refers.
 Solving customers complain and concerns
 Assuring team to excel in their performance to minimize human errors by
providing continuous training and support
 Approve counter / account transactions once exceeded allowed limit.
 Monitor on daily basis tellers transactions, ensure that all CSOs are balanced at
the end of the day and take the needed corrective actions.
 Identify branch cash needs in coordination with CSOs.
 Coach & train staff reporting to ensure full awareness of Bank’s products,
services and P&P.
 Carry/Handle efficiently custody items, keys as per custodian matrix & relevant
P&P.
 Adhere to Branch Operating Model.
 Carry out any task requested by Direct Manager
 Keep up to date about all banking new products and Promos
Head of Tellers
May 2010- April 2012
Arab Bank Main Branch Gardens
Responsibilities:
 Managing & supervising 8 tellers
 Controlling needed cash amount in cash area
 Controlling CSO cash with multimillions of Jordanian dinars and other foreign
currency “withdrawal-deposited”

4.  Handling ATM machine and assuring correct balance
 Balancing all cash in the branch with foreign and local currency
 Coordinating with Jordanian Central Bank, cash money centre, to deliver excess
cash of the branch & order the amount of cash needed for the next working day.
Customer Service Officer
April 2008- May 2010
Arab Bank Khalda Branch
Responsibilities:
• Cash checks after ensuring that signature are verified
• Receive checks and post entries into correct accounts
• Verify dates on incoming checks
• Ensure that customers’ loan information is processed and maintained
appropriately
• Receive cash from clients, count and verify cash
• Verify cashier’s checks
• Sort, file and record deposit slips
• Manage bank vaults to ensure correct cash balances
• Provide information to clients regarding bank services
• Manage specialized services such as checking and savings accounts
• Provide account balance information to clients
• Accept and process loan payments
• Transfer funds at the request of clients
• Ensure that the cash drawer is balanced and maintained at all times
• making a cross sell bank products
• Perform end of the day recap of money and bank slips
• Take advantage of sales opportunities to attract new customers
• Post all cash and credit card entries into the database
• Organize and restock workstation with supplies
• Stamp receipts and verify that the customer is who he or she claims to be
• Compare signatures, photos and ID to verify customers.
• make sure that to be balanced with zero errors at the end of the working day

5. Key Performance Indicators
 Number of counter transaction mistakes and cash discrepancy
 Number of customers complaints.
 Number of audit notes.
Competencies:
 Minimum level 3 in English according to AB classification “Fluent in English”
 Full awareness of bank’s products, services, rules & regulations
 Excellent cross selling skills
 Excellent computer skills.
 Ability to distinguish counterfeit money from genuine money
 Excellent communication, negotiation & interpersonal skill
 Self-Starter hard worker and working in team spirit
Courses & Certificate:
 Trained on using programs such as Cashier, Equation, Cold, Customer file, IBAN ,
Swift & ECC
 Risk Management & Compliance
 Treasury-products &asset liability management
 Retail & corporate banking
 Fraud cheques
 High quality service
References :
Available Up on Request