1. Edgardo Piñeiro Tulier
Villa Nevarez 22nd
street, #334 San Juan PR 00927 - edpineiro25@gmail.com
CAREER OBJECTIVE
I am seeking a competitive and challenging environment where I can use my talents and skills to grow and
expand the company as well as establish an enjoyable career for myself. Possesses impeccable written and
verbal communication skills and excellent interpersonal skills.
CORE COMPETENCIES
 More than 6 years’ experience in customer
service.
 Outstanding knowledge using Mac operation
systems as well as Windows OS, and Microsoft
office applications.
 Detailed and Organized.
 Outstanding knowledge using F.I.S. systems.
 Experience in banking.
 Outstanding knowledge pertaining to banking
fraud and fraud in general.
 Reliable team player.
 Experience on carrying out team leader roles
and objectives.
 Fully Bilingual, English/ Spanish.
 American Bankers Association certificates.
 Excellent interpersonal skills.
PROFESSIONAL EXPERIENCE
COLESIUM OF PUERTO RICO
Ice Skate Guard, Dec 2006 – 2014 (Seasonal Job)
 Greet visitor.
 Helped customers with the correct usage inside and outside of the ice rink.
 Assured that the rules and regulations were enforced and complied with.
 Quickly and effectively solved customer challenges.
 Traffic control inside the ice rink.
COLESIUM OF PUERTO RICO
Usher (Part Time), Dec 2006 – Dec 2008
 Resolve customer complaints regarding sales and service.
 Greeted visitors.
 Guided visitors to their assigned seats.
Historic Bible Museum
Ice skating Usher / Machine Operator, Dec 2006- Dec 2007
 Greeted visitors.
 Helped visitors with their proper way of using the ice rink.
 Traffic Control inside the ice rink.
 Worked with amusement machines.
 Customer service.
BUENAVIBRA PROMOTIONS
Promoter Assistant, Nov 2008 – 2010
 Handed out flyers in public spaces to different types of communities.

2.  Placed poster boards and banners of events in coordinated areas where the promotion was highly visible
to the public.
 Sold event tickets.
 Promoted events via social media sites.
BANCO POPULAR OF NORTH AMERICA(POPULAR COMMUNITY BANK)
Fraud Analyst Sep 2014-Present
 Distribute work flow to other team members during the mornings.
 Verify check items with other Financial Institutions.
 Place holds and or restrictions on customers banking accounts if necessary.
 Prevent and detect fraud by validating customers banking accounts and activities.
 Verify and corroborate with customers the use of their debit cards for transactions not authorized by
customers.
 Blocking and reactivating debit cards if necessary.
 Contacting branch managers, employees, assisting managers, regional managers and tellers for any
suspicious activities pertaining to customers banking accounts.
 Verify potential new clients opening accounts, and existing clients with our FIS programs in order to
ensure they are not victims of ID theft and or fraudsters.
 Verify and insure external transfer from our institution as well as from outside institutions are not
fraudulent activities.
 Verify US treasury check items / Money orders.
 Contact customers if necessary / customer service.
 Implement Excel sheets with customers banking account information in order to insure that customers
are not repeated offenders.
 Contact Security Management if necessary via a Security notification reports.
 Respond to my Managers and or team leader needs.
 Respond with the correct information needed for our branches request via emails.
 Insure that no Monetary losses occur within our Financial Institution.
 Contact other Financial Institutions.
 Provide substantiate evidence to Managers in order to prevent fraud and catch fraudsters in the act.
 Implement new ideas pertaining to different fraud detection roles in order to insure that no new types of
fraud occur.
 Accomplish monthly goals set up by Management team.
EDUCATION
INTERAMERICAN UNIVERSITY OF PUERTO RICO, Guaynabo, PR
Aug 2009 - 2013
 Studying Criminal Justice.
 18 credits left in order to achieve Bachelors degree.
ANTILLES HIGH SCHOOL, Fort Buchannan, PR
Aug 2003 – June 2009
 Received high school diploma.
ADDITIONAL SKILLS
 Proficient in Microsoft Office.
 Fully bilingual Spanish and English.
 Problem Solving skills.
 Fraud detection proficiency.
 Team leader capabilities