1. Ismail Kochan Kunnumpurth
B.A. Sociology (University of Calicut, India)
Electra Road, Abu Dhabi.
Contact No : +971-55-6514849
E-mail : ichuramanthali@yahoo.com
Visa Type : Employment Visa
Nationality : Indian
PERSONAL PROFILE
Personal Facts
Age : 28 years Sex : Male
Date of birth : 06-14-1987 Civil status : Married
Employment / Experience
IT Supporting Staff - Al Ittihad National Private School, Abu Dhabi from Feb 2011 - Feb 2013
Service Officer – UAE Exchange LLC – Abu Dhabi – September 2015 – at Present
Main Career Background in Financial Market Exposure
Processing transactions including remittances, withdrawals, transfers, merchant transactions, sale and
purchase of Foreign Currencies etc.
Negotiate the customer for buying and selling Foreign Currencies
Balancing cash drawer daily
Provide prompt, efficient, and friendly service involving receipt and payment of cash to customers.
Responds to customer inquiries and resolves problems or complaints ensuring customer
satisfaction.
Communicating courteously and professionally with customers while promptly handling inquiries
for foreign currencies and transactions
Ability to accurately process transactions
Makes qualified referrals to other team members including across lines of business
Follow fraud prevention and security Procedures
Excellent cash handling ability
Able to work in a fast paced environment, multi task and have excellent time management
Interact with internal and external auditors in completing audits.
2. Main Career Background in Information Technology Solutions – Abu Dhabi
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face to face or over the telephone to help set
up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software
Replacing parts as required.
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluating new technology.
Conducting electrical safety checks on computer equipment.
Skills & Strengths
High performer in the work environment which encourages exceptional customer service.
Outgoing personality with a flair for public relations and convince customer for cross selling.
Concise and Creative to attract and sustain clients through branding and strategic options.
Ability to work independently & multi task.
Good interpersonal and communication skills.
8 times awarded for best customer service in branch operations of UAE exchange.
Occupational Demands
I am a highly skilled, enthusiastic & professional with a target oriented mind possessing over 03 years of
exposure as cashier as well as in the financial market of Uae.Whilst being a towering performer in a
working environment that demands exceptional customer service my personality of being a customer
retention personal with a flair for public relations with strong strategic marketing skills & exceptional
communication skills, have developed the ability to work independently and multi task has so far enabled
me to exceed customer expectations with service cross selling products.
Educational & Professional Qualifications
Completed Bachelor Degree from B.A. Sociology (University of Calicut, India)
S.S.L.C (Board of Secondary School Examination, Kerala, India)
Bsoft certified hardware professional-BCHP,Networking, MS Office,MS Excel
I hereby certify that the above particulars given by me are true and correct to the best of my knowledge.
