1. Saydeh - Christina Kiwan Phone: +974 5047 4018
+961 3 97 69 39
E-mail: christinakiwan@hotmail.com
LinkedIn: Christina Kiwan
Skype: chkiwan
Professional
Experience
November 2014 Sales Manager (Pre-Opening Team)
to Present: Warwick Doha Hotel, Doha – Qatar
 z
November 2013
to September 2014: Sales Manager
Golden Tulip Serenada Hotel, Beirut - Lebanon
 Visited companies as per my segmentation, dealing and securing business
 Entertained and conducted tours of the house to new accounts
 Secured new accounts regularly and followed up with the existing ones
 Coordinated sales activities with other work units and departments
 Telemarketing, e-mails, faxes for any promotion
 Continuously researched competitors' products, services and rates
 Developed goals and objectives, projects and priorities and assigned them to the
sales associates
 Forecasted sales projections and achieved the targets in a timely manner
 Managed and updated customers database
May 2013
to November 2013: Sales Manager
Orient Queen Homes, Beirut – Lebanon
 Assisted the Director of Sales to increase corporate client base
 Consistent solicitation of business
Objective Seeking a senior Sales and Marketing management position in the Hospitality
industry, where I could use my extensive experience and professional
dedication to further enrich my career and to positively impact the
productivity of the property I would join.

2.  Establishing trust and rapport with clients to generate and boost revenues
 Ensured repeat business of guests
 Played an essential role in all departments of the Hotel
 Attracted external
 Promoted in-house sales to the guests
 Up sold all the products of the Hotel
 Telemarketing, e-mails, faxes for any promotion
 Invited VIPs, CEOs, Ambassadors and Consuls
 Reviewed the needs of the existing markets
 Organized sales blitzes
 Worked with community and professional groups to maintain Public Relations
 Coordinated efforts with other department’s’ Directors
 Followed up on details
December 2008
to November 2012: Senior Convention Sales Executive
Moevenpick Hotel, Beirut - Lebanon
 Was in charge of selling all the Hotel’s Products, including Accommodation,
Banqueting, Restaurants, Recreational Facilities in line with the Hotel’s sales &
marketing strategy
 Assertively sought new contacts and maintained working relationships with all
civic and industry organizations, corporate promotional contacts, and event and
booking representatives
 Remained up-to-date of national trends in the industry and local market changes
to best serve the facility.
 Established and maintained relationships with industry influencers and key
community and strategic partners for maximum facility usage and exposure
 Represented the facility at trade shows and community events when required
 Researched and developed new programs for the Hurst Conference Center
 Handled large events and weddings for exclusive clients and companies
 Carried out show-rounds of hotel facilities and discussed all details pertaining to
events including accommodation, ground arrangements and programs
 Followed up on all proposals and converted requests into confirmed business to
achieve budget expectations for the market segment
December 1999
To November 2007: Worked with various international chains and held a multitude of positions varying
from junior level to supervisory level working my way and progressing to reach
managerial positions
Personal
Data
Education Master’s in Business Administration - Young Woman Christian Association
Diploma In Computer Science - Young Woman Christian Association

3. Languages English: Fluent
French: Fluent
Arabic: Fluent
Spanish: Mother Tongue
Computer Skills Microsoft: Excel /Word/PowerPoint/Access/Office
Micros F&B (HMS)/Prologic (HMS)
Fidelio - Opera, PMS System
Squirrel
Trainings
Certificate
 The Art of Professional Selling Skills
 Stress Management
 Time Management
 Sustainability
 RFP ( Request for Proposal)
 Presentation Skills
 Leadership Management Studies
 Managers’ Essentials- Presentation Skills
 Performance Management –Assessment Process
 Revenue/ Sell Products & Services
Hobbies Reading, Physical fitness, Swimming, Music
Reference Available upon request