1. CV Iqbal Yousuf Al Balushi HR & Training
1
3 April 2016
Chairman / CEO //General Manager
Dear Sir,
Subject Applying for the post General Mangier HR & Omanisation
Greetings. Would see my self fit for the position you announced recently . I
am Omani in my late forties Currently heading HR & Training (
Omanisation ) division in one the International catering and hospitality
company Oman Oman branch. Prior to this I worked Genral Manager HR
and Omanisation at Shanfari Group of Companies, I hold MBA degree. I
have been working for more then 18 years in the field of HR and training .
for specific detail please refer to my CV attached / below
I also share my knowledge with university students in Oman and abroad in
management and HR this has given me a good insight by linking the
theories and applying it at the work place . This is part of my mission of
being a Ex senior member at the ministry of manpower looking after
Omanisation.
If my experience created any value to your firm please let me know to avail
for an interview discussing the matter in a great details.
For any further queries kindly contact me on 00968 98294551
Regards
Iqbal Yousuf
Senior position
in HR and
Training
Back ground
Banking sector
Catering
Trade
Consultancy
Training &
Development
Bilingual
Arabic &
English

2. CV Iqbal Yousuf Al Balushi HR & Training
2
Work Experience
Newrest Wacasco International French catering company Oman branch
April 2013 – till date
Head HR and Training
Newrest is a global leader in multi-sector catering. With 2014 revenues
under management of almost 1,386.6 Billion Euros and more than 28,000
employees world-wide, Newrest is present in 49 countries. Newrest is the
only major catering company active in all catering and related hospitality
segments including airline catering, buy-on-board, duty-free on board, rail
catering, concession retail, contract catering, remote site and support
services.
Competencies
Requires highly knowledge working in multicultural environment ,
dealing with challenges in catering and hospitality industry; good
knowledge of local HR rules is mandatory, works towards creating a
highly motivated workforce and strive to reduce attrition rate
Tasks
 Maintains a pay plan by conducting periodic pay surveys; scheduling
and conducting job evaluations. preparing pay budgets; monitoring
and scheduling individual pay actions; recommending, planning, and
implementing pay structure revisions
 Ensures planning, monitoring, and appraisal of employee work
results by head divisions suggest training and discipline
employees; scheduling management conferences with employees;
hearing and resolving employee grievances; counseling employees
and supervisors.
 Maintains employee benefits programs and informs employees of
benefits by studying and assessing benefit needs and trends;
recommending benefit programs to management.
Visits to different
branches in Oman
and abroad
To advise branch
camps boss of
their duties
concentrating in
HR and training
issues
Conducts training
bilingual to
employees in
motivation and
development
Iqbal Yousuf
Mohammed
DOB 30 Sep
1966 Omani was
born in Bahrain
Married
Contact
4554988966405
info@iqbalglob.c
om
CONTACT

3. CV Iqbal Yousuf Al Balushi HR & Training
3
 Ensures legal compliance by monitoring and implementing
applicable human resource rules stipulated by the ministry;
conducting investigations; maintaining records; representing the
organization at hearings.
 Maintains management guidelines by preparing, updating, and
recommending human resource policies and procedures.
 Maintains historical human resource records by designing a filing
and retrieval system; keeping past and current records.
 Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
 Completes human resource operational requirements by scheduling
and assigning employees; following up on work results.
 Maintains human resource staff by recruiting, selecting, orienting,
and training employees.
 Maintains human resource staff job results by counseling and
disciplining employees; planning, monitoring, and appraising job
results.
 Contributes to team effort by accomplishing related results as needed
Work Experience
Shanfari Group of Companies since mid 2009 – April 2013
Oman
Group GM HR & Training
Shanfari Group is among the largest conglomerates in the Sultanate of
Oman and one of the nation’s most active infrastructure development
companies.With interests covering construction, manufacturing, tourism and
transport, the Shanfari Group has diversified into all facets of Oman’s
modern economy. Constantly growing, the Group currently has over 25
separate companies and divisions and employs over 2,500 people.
Competencies
This task work requires high skilled competency in management and HR,
the person who holds this post must be well versed using both languages
Arabic and English. The person must have good knowledge of Omani
market in term labor supply and demand and Oman labor law. He must have
Achievements
Created training
environment for
locals and
increased local
force ratio
Conducted work
awareness session
and reduced
attrition 10 %

4. CV Iqbal Yousuf Al Balushi HR & Training
4
market knowledge dealt with different economical sectors in Oman.
Technical skills in Training and HR is mandatory
Tasks
- Budgeting and work force forecast for each company in the group
- Managing human capital
- Staff motivation scheme and measure of productivity
- Training and development plan for each Division
- Prepare and review job description for each post
- Review of the KPI for each person
- Conducts training needs analysis
- Liaise with the ministry of manpower for any strategic HR &
training related work
- Review and update HR Policy Manual
- Measurement of HR effectiveness
- Solving particular HR Problems
- Insuring Omanisation percentage met for different economical
sectors under the group
- Conducts soft skills programs
Mid 2009 till February 2011 Director Business Development and
Professional Studies Mazoon College Shanfari Group
Competency
- Good knowledge in senior management level
- Advance level of communication skills
- Knowledge of business environment
- Well versed in both languages
Tasks
- Liaising with different governmental and private sectors for any
training needs
- Presenting and conducting training in soft skills
- Offered services in management consultancy assignment
- Creating opportunity for any joint venture projects to the group
- Liaising with other private colleges and institutes to have joint
projects in training and HR
Achievement
Proper Training Needs
analysis.
Concentrated on
Customer service
training which lead to
high staff motivation
and attracted more
clients
Created cultural gap
awareness and reduced
the cultural Gap
Review all JD in the
first three months and
KPI
Achievement
Achieved the target as per
the chairman expectation
and prompted to Group
General Manager HR &
Training

5. CV Iqbal Yousuf Al Balushi HR & Training
5
- Other related tasks
Management Consultant 2007 - 2009 ( Free lancer )
Competencies
Proper market survey contact different consultancies firm to offer your
services to the clients thru them. Create a strong customer service norm
must exceed the customer service needs and expectation. Freelancer
trainer in management and HR and thrive to achieve program target
Tasks
Offered consultancy services to a number of private sectors in the field
of management, HR and Training in Oman, companies served are
- Mazoon electricity company ( in staff development )
- Bank Beirut ( in HR )
- Lebanese Insurance company UAE ( in Recruiting Oman
Branch )
- Housing Bank of Oman in ( in training )
- Oman Mobile thru NTI ( in Training )
- Shanfari Group ( in management and joint venture projects as a
mediator )
Offered consultancy work to a number of government sectors in
Oman mainly in soft skills training e g
- Ministry of defense
- Diwan Royal Court
- Ministry of Sport Affairs
- Royal Oman Force
- Number of colleges
- Sultan Qaboos University
- Other
Achievement
Created Customer
loyalty
Repeat business
Referral
New business
Could serve good
number of clients
Founder
Oman HR
Society
OSHRM
2014

6. CV Iqbal Yousuf Al Balushi HR & Training
6
NationalBank of Oman NBO 2004 – 2007
Human Resources Division – Head - Training and Development
National Bank of Oman (NBO)
Founded in 1973, National Bank of Oman was the country’s first local bank,
forging a rich history with Oman’s local businesses and its economy at
large. Today, it is one of the largest banks in Oman, with a paid up capital of
OMR (Omani Rials) 110.8 million (US$ 288 million) and a regulatory
capital of OMR 377.8 million (US$ 981 million)[1]
NBO serves its customers through over 60 branches and 173 ATMs and
Cash Deposit Machines across Oman, in addition to three international
branches – one in Egypt; one in Dubai; and, one in Abu Dhabi.
Competencies
- This tasks requires good interpersonal skills and good
command in Arabic and English;
- Knowledge Microsoft office program
- Advance level of conducting Training Needs Analysis
- Evaluation of performance and Measure Training outcome
Tasks
This is one the role of human resources professional. I was mainly
involved in
- Assessing managers development in each department
- Designing curriculum and deliver it to employees after
completing training needs analysis
- Conducting orientation session and arranging on-the-job
Training for new employees
- Plan and organize a wide range of training activities

7. CV Iqbal Yousuf Al Balushi HR & Training
7
- Helping supervisors to improve their interpersonal skills in order
to deal effectively with employees
- Setting up a leadership development programs and other soft
skills
- Assisting HR Division for any related tasks
Note
During my tenure of service at the bank I also worked in Remedial
Division to take extra challenges
CommercialBank of Oman ( Later Mergedwith Bank
Muscat ) 1995 -2003
Head Training & Development HR Division 1995 to 2008
2002 – 2003 Bank Muscat Credit Reviewmanager
With assets worth over USD 27 billion, bank muscat is the leading
financial services provider in Oman with a strong presence in Corporate
Banking, Retail Banking, Investment Banking, Islamic Banking,
Treasury, Private Banking and Asset Management. The Bank has the
largest network of 149 branches, 645 ATMs & CDMs and more than
10,000 PoS terminals.
Achievements
Grindlays Bank : Set the skill Gap Analysis and interviewed all the
150 staff to set up a career progress plan and review job description of
each post
Commercial Bank Training needs analysis for each staff and wrote
training manual as a guide to be followed in respect to training and
development tasks
.
Devoted to MBA
Program
2009 to 2011
Heriot Watt
university UK

8. CV Iqbal Yousuf Al Balushi HR & Training
8
Oman Resources Development Consultant ORDC 1994 – 1995
AGM
Task
Assistant GM, mainly carried the following tasks
- Prepared manpower plan to the private sectors, and Omani
recruiting strategy
- Advise the private sectors to follow the best practice in achieving the
Omanization target and takes advantage of training incentive
offered by the Ministry of manpower
- Review and prepare HR and Training manual
- Supply professional manpower to private sectors as well the
government.
- Interview job seekers
- Headhunting / recruiting
-
Achievements
- Trained and located more then 500 new Omani graduates in different
companies
- Gained the confidence of the management thus promoted as GM at
Al Hadif Recruiting Company ( sister company / group company of
ORDC )
-
Ministry of Manpower Vocational Training Authority 1990 – 1993
Inspector and management Teacher ( Business English basics )
Competency
This post required strong interpersonal skills and knowledge of both
languages Arabic as well as English with good knowledge of Teaching
English as a foreign language
Tasks
- Inspect the private sector and make sure the HR elements set by the
ministry are applied
- Advising the private sectors on how to achieve Omanization or
localization target and insure the succession planning for Omani
ORDC
Based in Oman a
small company
with asset of one
million RO
Work force was 20
Belonged to the
son of Ex Minister
of Agriculture
During this time
worked in the
Ministry as a English
Language teacher
One year went to UK
to do PG diploma in
teaching
One Year as an
Inspector

9. CV Iqbal Yousuf Al Balushi HR & Training
9
staff is completed as per the target given by the ministry different
economical sectors
- Inspect and fine those companies which do not comply with the
standard set by the ministry.
- Guide the private sectors to follow the best practice in terms of
motivating new Omani graduates and train them as per the skill gap
analysis set by the ministry for each job or task
- Review Training and HR policy of the company in respect to staff
development
- Teaching Commercial English
Achievements
The target given was to cover one or two economical sectors but in one
year I covered three major sectors namely manufacturing, tourism and
banking sector
Educational Background
Degree Year Country Where Years /Months
MBA 2000 UK Heriott Watt Three Years
PG Diploma 1993 UK East Anglia One Year
B.Ed 1990 Oman SQU Four Years
Diploma
Finance
1999 USA PCD
correspondence
3 Months
Certificates
Train The
Trainers
2004 Bahrain UK HRD
Academy
ALFA
12 days
Other activities
I have been Conducting many lectures in Management HR and
Training for details check www.iqbalglob.com
a- Visiting Consultant at Sultan Qaboos University
b- Visiting Consultant at College of Banking and Financial Studies.
c- Written articles in the field of management
To many short
courses I have
attended
Presented many
papers in the
conferences
Conducts lectures
and training
programs when it
is needed

10. CV Iqbal Yousuf Al Balushi HR & Training
10
Reference
- Dr Adil Al Shanfari CEO and vice chairman Shanfari
Group and Mazoon College
- Mr Saad Al Junaibi CEO Oman Qatar Bank ( was my
immediate Boss Bank Muscat Commercial bank )
- Iqbal Khamis Chairman College of Banking and Financial Studies
- Abdul Azis Al Balushi CEO Al Ahli bank ( was my immediate
Boss at NBO )
- Dr Faheem Al Marhobi Dean Commerce and Economics faculty
SQU
- GM Newrest Wacasco Oman
- His xcellencey Abdulla Al Sarmi Under Secretary Ministry of
Higher Education Oman