My CV in English.

1. RESUME
As of October 5th, 2012
SHUNICHI TSUCHIYA
Address: Setagaya-ku, Tokyo, Japan
Phone: +81-80-3478-0734 (mobile)
Email: shun-t@u01.gate01.com
PERSONAL DATA
Born August 08, 1962
Marital status Married
Children None
OBJECTIVE
Managerial position in IT service design for proposal department with an international company where my
professional expertise in IT service solution architecture can be fully utilized.
Project management, IT service management, with bilingual communication skills that are highly valuable.
SUMMARY
- In-depth experience and knowledge in IT service solution, especially outsourcing and managed service
space, including project management, as well as strategic project planning and execution
- Business modeling and planning, ROI analysis and high level service design
- Well versed in entire project management and solution architect process referring PMBOK and ITIL
framework
- As Project Manager and as Team Manager, proven ability to lead and manage teams of 15 to 20 people
- Handled IT service proposal of up to US$50 million Total Contract Value deal and various proposals and
projects
- Business application implementation, business process design, and various internal improvement and
troubleshooting projects
- PMP and ITIL Foundation certificate
- Problem solving with logical thinking and analysis
- Effective coaching and mentoring ability
CERTIFICATIONS
Project Management Professional (PMP) certified in Aug. 2005
ITIL service management foundation certified in Nov. 2005

2. PROFESSIONAL BACKGROUND
Dell Japan June, 2011 – September, 2012
Global Solution Design Center Japan Manager – 3 members
- Manage solution architect team in Japan as a senior manager
- Perform solution design with members and report to Asia Pacific region management
- Goal setting yearly and quarterly for team and each members
- Drive team goal to achieve, assist each members to achieve their goal as well
- Conduct quarterly performance review, feedback and coaching improvement to members
- Day-to-day mentoring for members
- Evaluate members’ performance and feedback, and reflect it to their salary & bonus
* Please see Appendix-1 as handled deals
IMS (Infrastructure Managed Service) business growth acceleration
- Conduct cross functional committee with relevant teams to sync up business status
- Being responsible for IMS service efforts
- Demand management aligning with APJ region and report it in bi-weekly all hands
meeting in Japan
- Conduct / participate in many service business startup initiatives
Senior Solution Architect for IMS business
Main service area that I am specialized in is datacenter-related facility and remote
operation service, global helpdesk service and PC deployment service.
- Design high-level and overall solution
- Co-operate with solution architects in APJ for using global standard capabilities
- Conduct solution architect team to design detail solution in respective proposal project
- Conduct and review cost of service estimated by each solution architects
- Negotiate quotation with partner
- Finalize solution and cost regarding target price and sales strategy
- Conduct and review SOW and SLA creation defined by each solution architects
- Develop effective proposal materials with solution architects
- Make presentation to customer and appeal our value proposition
- Explain and negotiate contents of SOW/SLA with customer for agreement
Initiatives I led as a service leader
- Datacenter ITO service startup initiative
- Datacenter hosting service for domestic customer startup initiative
- Unified Clinical Archiving service startup initiative

3. Others
- Demand management for IMS area in Japan
- Report, demonstrate and communicate with Asia-Pacific region as an SA Japan team
leader
- SA resource hiring (interview and verification)
- All people management in the team
- Conduct and drive cross-functional committee with relevant teams
Hewlett-Packard Japan January, 2001 – May, 2011
Solution Architect Lead
Conducted making solution architecture for outsourcing and propose, negotiate and close
SLA/SOW in accordance with proposed solution and service as pre-sales activities. Be
specialized in IT infrastructure related area, e.g. Server infrastructure management,
Storage operation, Network device management, SAP BASIS operation and End user
service.
- Design high-level and overall solution
- Conduct solution architect team to design detail solution in respective proposal project
- Conduct and review cost of service estimated by each solution architects
- Adjust and finalize solution and cost regarding target price and sales strategy
- Conduct and review SOW and SLA creation defined by each solution architects
- Develop effective proposal materials with solution architects
- Make presentation to customer and appeal our value proposition
- Explain and negotiate contents of SOW/SLA with customer to agree
* Please see Appendix-2 as handled deals
IT Outsourcing Consultant for Business Start-up & Team Management – 20-30
members
In order to start with customer’s outsourcing business, ramp up and manage outsourcing
consulting team on behalf of customer. Create mission statement and demonstrate it to all
members quarterly, and guide them to the business goal.
- Establish outsourcing consulting team and start-up business
- Forecast and track revenue / cost / margin
- Support outsourcing proposal and prepare / make presentation slide deck
- Manage and control team members to achieve team and their goal
- Evaluate team efforts and members’ performance
- Report to upper management
- Drive team performance improvement activities
Service Delivery Manager
Service Delivery Management for three customers. Manage Incident / Problem / Change /
Release management processes, report monthly with service improvement plan.

4. - Totally manage delivered outsourcing service in accordance with SOW/SLA
- Discuss service issue with customer about enhancement, improvement, cost savings, etc
- Contract renewal with customer including service and revised price negotiation
- Manage one-shot projects.
- Continuous service improvement, problem solving and trouble shooting.
Accenture November, 1997 – December, 2000
Outsourcing service consultant and specialist
In the big deal, belonged to SCM team throughout design, build and run phase for three
years.
- Application management team leader (2 members and 2 vendors)
Team management with application system management that is responsible for
maintaining and managing subsystem of SCM.
- Data migration team leader (15 members)
The team mission is to migrate all databases in SCM system from legacy to new within
only one night. To execute it successfully, develop data migration tools and scripts,
conduct migration rehearsals for several times and improve defects. Eventually we
succeeded in all of database migration.
- Data management team leader (5 members)
The team is responsible for managing all data elements that compose all application
systems (e.g. name, code, flag, standard message, master file contents, etc). Establish
data management structure and control all data elements using custom made tool in
accordance with data management guideline. Team members are 5.
- SCM high-level designer as an outsourcing consultant
Support design and definition for high-level specification of SCM system as an
outsourcing consultant. Collaborate with many consultants and communicate with them
to complete system design in success.
Uchida-Yoko IT Solutions November, 1991 – October, 1997
SE team manager – 5 members
Manage application design team. Report team efforts weekly and conduct team activities to
reach goal and target and complete application design work successfully.
SE & Process Consultant
Perform high-level application design, conduct and manage project to implement it to
customer. My roles are application designer, project manager and business process
consultant.
* Please see Appendix-3 as handled projects
Computer applications April, 1986 – April, 1991
System engineer

5. Participate in two business application design and development project using IBM
mainframe. After development, transfer to application management team and maintain,
enhance and change / add application functions.
EDUCATION
Graduated from Nihon University Mar. 1986. (BS)

6. APPENDICES
Appendix-1 : Proposed deals in Dell
* Total Contract Value
Industry Proposed service Activity TCV* Position
Retail Global Helpdesk for Design and propose global $4.5M Lead SA /
PC client helpdesk service for PC client Manager
for respective subsidiaries of
the client.
Manufacturing Global Helpdesk for Design and propose global $10M Manager
PC client helpdesk service for PC client (support
for respective subsidiaries of assigned
the client. SA)
Manufacturing Datacenter facility Design and propose datacenter $4.5M Lead SA
and remote facility service collaborated
monitoring service with DC partner and remote
monitoring service using Dell’s
global standard framework
Apparel Domestic datacenter Design and propose datacenter $4.5M Lead SA
and remote operation facility service collaborated
service with DC partner and remote
monitoring / operation service
using Dell’s global standard
framework
IT vendor Domestic datacenter Design and propose datacenter $2.0M Lead SA
and remote facility service collaborated
monitoring service with DC partner and remote
monitoring service using Dell’s
global standard framework
Finance Desk side service for Design and propose desk side $2.0M Lead SA
PC client support for PC client
Appendix-2 : Proposed deals in HP (totally 30 deals proposed)
* Total Contract Value
Industry Proposed service Activity TCV* Position
Distribution - Server infra mgt Construct and design $52M SA lead
- N/W device mgt outsourcing service, describe
- SAP BASIS SLA/SOW and negotiate it
operation with customer and close.
- Service mgt
Manufacturing - Datacenter service Conduct solution architect $27M SA lead

7. Industry Proposed service Activity TCV* Position
team and submit proposal.
Automotive - IT infra development Manage bid team and conduct $7M Bid
and provisioning all of team members to create, manager
service propose and bid solution and
price.
Automotive - Cross function Conduct solution architect $36M SA lead
- Service Desk teams to come up with
- End user PC support applicable and valuable
solution / Services. As for
Cross function, collaborate
with colleagues from overseas
to take advantage of best
practices. Lead solution team
(10members) and co-work with
sales team, legal team,
opportunity consultant to
proceed and close pursuit.
Work force - Server infra mgt Conduct High level solution $12M SA lead
dispatch - Datacenter service design with ambiguous
requirement of customer. To
clarify it, discuss and negotiate
with them and prepare
proposal, estimate cost of
delivery.
Media - Total IT infra Compose valuable additional $11M SA lead
management services in order to renew
ongoing contract. Lead
solution team (5members),
control them to complete
solution design and finalize it.
Insurance - Server infra mgt Design valuable additional $3.7M SA
services and estimate cost of
delivery in order to renew
ongoing contract.
SI vendor - Server infra mgt Outsourcing opportunity $1.9M SA lead
creation, construct outsourcing
service, estimate cost of
delivery, negotiate them with
customer and close.

9. Appendix-3 : Experienced projects in UCHIDA-YOKO IT Solutions
Industry Application system Term Position
Distribution Logistic system, Warehouse mgt system 12mon Project Leader (5 members)
Manufacture Sales, procurement, inventory 12mon Project Leader (5 members)
management system with accounting
system interface
Publish Sales management system 6mon Project manager (5members),
Chief engineer
Golf club Sales management system, Guest 8mon Project Leader (5 members),
support system Chief engineer
Manufacture Sales and inventory management system 6mon Project manager (5 members)
Manufacture Sales and inventory management system 6mon Project manager (5 members)
Manufacture Inventory management system 6mon Project manager (3 members)
Publish Human resource management system 3mon Project manager (3 member),
Chief engineer
Import and Sales and inventory management system 8mon Project manager (10
Sales members), Chief engineer
Real estate Human resource management system 4mon Project manager (3 members)