1. SOUVIK MUKHERJEE
Khardah, 25/A Midland Place, P.O. Rahara, Kolkata – 700118, West Bengal, India
Cell: +91 8584830560 Email: savyofficial1986@gmail.com
Project Management(Design & Execution), Operation and Technical Support with
approx. 4 years of work experience in Sonodyne Electronics C. Pvt. Ltd.,
including exposure in Logistics & Techno Sales
Seeking to be Project Manager / Operation Manager/Techno Sales Manager with a well-established
and globally reputed organization .
Proven credentials in leading teams in executing multiple projects simultaneously, maintaining customer
relationship, supporting clients, resolving design and technical matters, participating in new IT initiatives and
updating & utilizing knowledge in new technical concepts
Project Management | Operations & Logistics | IT Infrastructure &
Administration | Customer Relationship Management | Technical Support
Profile & Strength
Ability in project management: Executing the entire project management life cycle right from initiation till
implementation and ensuring project delivery within the assigned time, quality and budgetary parameters;
defining project scope & risk mitigation plans to support business objectives with senior management.
Success in customer relationship management: Liaising between the customer service & sales teams and
developing relationship with prospective clients; strengthening relationship with the existing customers and
acquiring repeat / referral business.
Strong insight in customer behavior: Interfacing with clients, identifying business requirements, resolving
project related issues & conflicts; developing customized solutions; assisting customers with upgrades and
migration to new hardware and software versions.
Proficient in vendor management: Negotiating with vendors for timely supply of computer peripherals &
other hardware devices; tracking problems; facilitating smooth project activities; ensuring compliance with SLA.
Skilled in IT infrastructure administration: Maintaining updated documentation for the existing hardware
and software configurations including proposed future installations & modifications.
Strategic skills in troubleshooting & technical support: Analyzing system log, work process, system traces
and troubleshooting customer problems.
2+ years of experience as AutoCAD trainer and 4 years of Audio design Experience.
Knowledge in the installation of various software packages and maintenance of desktops, laptops.
Effective team leader: Monitoring team members’ performance, meeting individual & group targets and
organizational objectives.
Professional Experience
Technical Officer (July, 2012 – Till Date)
Sonodyne Electronics C. Pvt. Ltd., Kolkata (Audio Speaker Manufacturer & Service Provider offering wide range of
Speakers for Professional/Home solutions & services across varied verticals)
Key Profile: Worked as a Project Coordinator and Design in-charge in Professional & Corporate Projects of
Sonodyne Electronics. Also maintain the Operation activities of logistics and supply chain.
• Design Audio System as per requirement (for Mall, Lounge, Auditorium, Cinema Hall, etc).
• Project Management, Maintained Project Initialization, Implementation to Completion.
• Customer Relationship Management: Managed Corporate Customers/Dealers, Maintain Relationship for
upcoming new projects and future prospect.
• Coordinated with vendors for Installation and Service related issues across pan India.

2. Highlights:
• Pivotal role in Project management, Implementation to Completion under Sonodyne policy.
• Managed Corporate Customers/Dealers and provided technical support to the Design and Installation
issues simultaneously.
• Pivotal role in Client Management & Business Development .
Customer Support Engineer (Jun, 2010 – May, 2012)
Source Trace Systems India Pvt. Ltd., Kolkata (Remote Transaction Solutions Provider for Financial Service,
Agriculture, Healthcare and Micro Insurance organizations)
Key Profile: Leading a team of 10 Support Engineers; steering the entire aspects of Financial Inclusion in India
project (sponsored by NABARD) entailing inception, planning, design, execution, monitoring & controlling and
project closure; coordinated 2 projects simultaneously in different parts of the country.
• Identifying business opportunities, delivering product demonstration, sourcing potential clients and ensuring
business development.
• Interfacing with the clients, gathering & analyzing requirements and delivering cost effective solutions.
• Coordinating with the Global Account Managers to move responsibility for key accounts to the global level.
• Involved in activity planning & sequencing, creating charts & schedules and identifying & mitigating risks.
• Estimating time & cost, preparing project budget and monitoring and reporting project progress.
• Conducting scalability, interoperability and portability analysis.
• Resolving queries & grievances, delivering quality customer service and ensuring customer satisfaction.
• Demonstrated Smart Card base FI Solutions for the Banks in Ranchi in august presence of Governor of RBI, India
Highlights:
• Single handedly managed three projects on Financial Inclusion through ICT based solutions.
• Effectively signed a new contract with a client and provided business opportunity.
Techno Sales Manager in CADTRANS InfoTech (Autodesk Authorized CAD Training Centre&
Software Reseller),Kolkata - (Jun 2009 - Mar 2010)
Key Profile: Responsible for Sailing Autodesk Products and other software packages, Including training of Autodesk
Software’s(AutoCAD) and Computer Applications .
• Installed and maintained Desktop and LAN in the Computer Lab.
• Installed and configured various OS and software packages.
Software Developer (Aug 2009 – Jan 2010)
GD Web solution, Kolkata (offering wide range of solutions & services across varied verticals)
Key Profile: Responsible for handling the clients, dealers of various companies to increase the business
• Developing and negotiating with dealers for timely supply of machinery tools and other hardware devices required in
manufacturing industries to facilitate smooth business activities.
• Interacting with the potentially new / existing customers to increase the business sales of the company.
Professional Development
• Project Management/Coordination
• Audio Designing & Implementation
• Business Development

3. Academics
• MBA in Production & Operation Management (Major) & Marketing Management(Minor), at Indian Institute
Of Social Welfare and Business Management (IISWBM), Calcutta University in 2016.
• B. Tech. in Information Technology, at Durgapur Institute Of Advanced Technology & Management, West Bengal
University of Technology (WBUT) in 2009.
Technical Skills Set
• Subjects: Operation Research , Logistic & Supply Chain, Material Management, Marketing Management.
• Languages: C, Data Structure
• RDBMS: Oracle 9i (SQL)
• Have sound knowledge in MS Office, IT/LAN.
• Have sound knowledge in AutoCAD (2D Drafting and 3D Modeling).
• Have Sound knowledge in AUDIO and VIDEO.
Projects Handled
• Assam Gramin Vikash Bank -Financial Inclusion through ICT based Solutions, NABARD; Assam (2 years)
Technologies: Win XP/2007, JAVA, .Net, Tomcat, Responsibilities: Implementation, Customization, Roll-
out
• Utkal Gramin Bank - Financial Inclusion through ICT based Solutions, NABARD; Orissa (2 years)
Technologies: Win XP/2007, JAVA, .Net, Tomcat, Responsibilities: Implementation, Customization, Roll-
out.
• Sealdah South PA Project- ASL System Installation & PA Project Handling.
Technologies: ASL System , Responsibilities: Project Handling, Implementation, Customization, Roll-out.
• Sealdah 5Station PA Project- IP Based PA System Installation &PA Project Handling.
Technologies: ASL System , ivences, Suse based servicer .Responsibilities: Project Handling, Implementation,
Customization, Roll-out.
• Working with All the projects of Future Group & Aditya Birla Fashion & Retail group of companies (Big Bazar,
Central, Brand Factory, Food Hall, All, Pantaloons etc.) across India in the domain of Public Address System .
• Working with All the projects of Nike, Addidas & Reebok group of companies in BGM system.
Personal Particulars
• Date of Birth: 11th February, 1986.
• Marital status : Married
• Languages known: English, Hindi and Bengali.
All the above statements are true to the best of my knowledge and can be verified whenever required.
Date: 01/06/2016
Place: KOLKATA