1. INTERNAL - 1
SUDIPTO GUCHAIT
Ph : +91-9051465170
Date of Birth : 05th August 1979
Sex : Male / Single
Nationality : Indian
E-mail : guchait_s@rediffmail.com, sguchait@gmail.com
Address: 968/2 Diamond Harbour Road, Barisha, Silpara, Kolkata - 700008, West Bengal, India
Objective
To obtain a challenging project coordination position within a MNC / Organization which will allow a
continuation of project management development, with a long term aim to progress to the role of
programme or project office manager..
Experience Summary
12 Years of Total work experience , with 10+ Years in IT Industry in various stages, as an Incident
Manager / Problem Manager / Change Manager.
Company Role Experience Duration
HSBC Problem Management Dec 2010 – till date
HSBC Incident Management 1 Year 11 months Jan 2009 – Dec 2010
E-Shikshaa System Administrator 1 Year 11 Months Sep, 2006 – Aug, 2008
Ray Engg. Works Works Head 2 Years 6 Months Feb, 2004 – Jul, 2006
Technical Knowledge Summary
IT
Hardware / Software / Network Troubleshooting and configuration .
Service Management ITIL – Foundation & Intermediate
Project Management PMP
Work Experience
HSBC [ Jan 2009 – Till Date ]
Designation: Incident Manager / Problem Manager
Projects & Responsibilities:
 Review Projects - DQR ,Diary Reviews, MIR’s , IR’s
 PR Creation and Follow up, Root Cause Investigation.
 Requirement analysis, implementation & test phases for projects with client team.
 Resource Management / allocation
 Project – Process Improvement and Stakeholder Management
 Project - Planning, Inception , prioritization, designing, developing, implementing, and supporting
information systems to meet assigned customer/user needs.
 Project - Globalisation and Standardisation.
 Analysing statistical data to monitor production system behaviour.
 Cost estimates for new application changes & presenting to client team for negotiation.
 Identifying areas of risk and prepare strategies for mitigation for the projects.
 Record and monitor work requests into the tracking tool in a timely manner according to local
capabilities and guidelines. Maintain voicemail and email distribution lists
 Review/ Update the procedures , documentations, and Knowledge tools.
 Reviews solution propagation activities, Reviews problem validation
 Approves the results of root cause analysis (RCA). This includes the documented root cause (or the
decision that such could not be found) and the documented workaround
 Access Management - granting access and rights to applications / Servers / Sharepoints
 Successful transition to the Service Desk of new projects/services/releases in conjunction with
Service Delivery Management and Project delivery teams

2. INTERNAL - 2
E-Shikshaa P Ltd. [ Sep 2006 – Aug 2008 ]
Designation: System Administrator
Roles & Responsibilities:
 Providing Technical Suggestions / Troubleshooting
 Process Suggestions, Training/ Mentoring, Research & Client interactions
 Recording and monitoring data , performance analysis.
 Reporting sensitive issue to the vendor and communicating with the client.
 Documenting requirements, defining scope and objectives to meet Business Strategy.
 Walkthrough of requirement analysis, implementation & test phases for projects with client team.
 Planning, designing, developing, implementing, and supporting information systems to meet
assigned customer/user needs.
 Gathering/creating data, researching usage questions and/or software defects, conducting problem
diagnosis and implementing a timely resolution.
 Arrange and coordinate meetings/conferences. Follow up on action items. Identify potential
speakers and provide local, on-site support as appropriate.
Ray Engineering Works [ Feb 2004 – Sep 2006 ]
Designation: Works Head
Roles & Responsibilities:
 Supervisor, Business coordinator, Work force Management, Customer Queries, and Customer
Satisfaction, Project Completeness , Meeting TAT
Knowledge , Education & Certification
SERVICE , QUALITY
INTIGRITY and CSI
ITIL –Foundation , Intermediate – SOA , OSA , CSI
PMP - Certified PDU’s ,
71 Certificates on Courses and Modules broadly categorized into Banking and
Finance , Security , Risk and Awareness , Quality , Sanctions ,
B.E. ( Mechanical ) Nagpur University
Projects
Govt. Tool Room FDM-800 - Rapid Prototype [ 2001 ]
A Mass Production Project , based on the concept of manufacturing and testing on a prototype before
implementing the design on the large scale production.
Conducted at Govt. Tool Room and Training Centre, Bangalore, the concept of the Project was to prepare and
test a fully functional Computer mouse, which will eventually be put forward for mass production.
Graphic and Virtual CNC Tool - IDEAS was used to programme and create a model of the prototype to be
finally produced.
The Prototype , made of carbon high fiber , and Plastic , was an a working demo of the real time product, and
was put to rigorous test to check for flaws and defects on the design. Minor flaws and design defects were
corrected and the prototype was re-produced to make a viable working model.
A successful functional model of the design was finally produces via the FDM 800, which tested ok for
stress and pressures that was estimated to hit during daily use.
E-Sikshaa Setup, Configuration and Maintenance [ 2007 ]
With a new wing setup the need for Installation and maintenance of all systems within a clients
digital environment was a deemed requirement. Producing documentation on operational, system and user
procedures & guidelines.
Obtaining quotes for supply of goods and services from suppliers and purchase of IT equipment and
maintaining maximum availability of supported services for users.
Monitoring the progress of third-party maintenance contract suppliers. Ensuring adequate antivirus
protection & solutions are maintained and updated on a regular basis , identifying and recommending
improvements for E-mail applications & Web-page development, followed by action plans.

3. INTERNAL - 3
HSBC Project – Migration and Maintenance. [ 2011 – Ongoing ]
With the concept of Global Problem Management Process in place, the formation of the Global
Problem Management Team, the process of Migrating regional Problem Management Processes into Global
Problem Management had to be smooth. Target migration of new regions into Global Problem Management ,
maintaining the Global Standards and updating the same to the new Regional Problem Management Regions.
Maintaining and updating of the Global Standards and constant update to both the Regional Problem
Management Processes and the Global Problem Management Processes with the time to time changes in the
number of supporting regions and their requirements, to closely relate to the Global Prob. Mgmt. Standards.
Project - Globalization and Standardization. [ 2011 – 2014 ]
Process Improvement and Stakeholder Management - HSBC operating in multiple countries, with
each region and country following their own Problem Management Processes.
A Centralized Problem Management Team was formed to cater to the Problem Management Processes
of all the countries that HSBC operates on. Performing tasks and catering to different regions depicted
difference in working patterns and standards. A need of an improved work pattern was identified .This gave
birth to the Global Problem Management Standard.
Business head approvals gave it a clean go on the concept and the project was set on sail.
Constant meetings and trainings with the regional Problem Management Teams , helped understand their
way of performing tasks, and all these different way of working w as brought together to identify the best
practices of each region.
Collaborative meeting with the stakeholders updated the ongoing changes on the process and eventually and
a standard was setup which would from now be the backbone of the Global Problem Management Process.
Regional Problem Management Teams were updated on every step about the ongoing accepted changes to
co-lease with them on the new and updated process.
Centralized Location , One tool Work - In small quantities, work was migrated that would follow the
currently set Global Standards, and successfully completed with satisfaction. With different regions sending
tasks , needed to be segregated and identified , this led to a small confusion on the requests coming in
different tools. A need for one point contact tool was identified , which led to the use of Sharepoint as the
best possible location where all the data could be fed in.
Sharepoint was developed as per the requirement with specific country to differentiate and cater to the
Problem management requests for different countries effectively.
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Signature