This document provides a summary of Rama Sastry's professional experience and qualifications. He has over 19 years of experience managing software delivery projects using agile methodologies like Scrum. Currently he is a Service Delivery Manager at ITC Infotech where he manages multiple customer accounts and projects. Previously he held project management and delivery roles at iGATE Global Solutions and Logica India, delivering projects for customers in various industries and locations.

1. Rama Sastry
E-Mail: ramsas9@gmail.com; Mobile: +91 9886-628-124
Professional Summary
• Senior Professional with 19 years of delivery experience in all aspects of Software lifecycle from delivery ownership to
account management and customer engagement
• Rich and diverse work experience with proven ability to manage expectations of stakeholders: Customers, Sales, Partners,
Engineering, Business and Support
• Accountable primarily for delivery and growing customer relationship, account mining. Delivery includes proposal
conception up to deployment and support for projects lead by sprint metrics and with focus on quality assurance.
• Track record of combining Business and Engineering skills to manage delivery of marketable solutions within time and
budget with complete ownership on P&L management
• Exposure to Indian and international customers with international travel for project delivery in Japan, Australia, UK, France
and Singapore
• Specializes in Scrum, Hybrid methodology execution of projects in multiple technologies mainly in Java, Legacy, SharePoint,
RFiD and .NET
• A proficient learner combining hands-on learning with certifications for scaling higher and help continuous improvements in
delivery
Core Competencies
- Program / Portfolio Management - Service Delivery / IT Operations - Quality Assurance
- Finance & Budgeting - Transitions / Migrations - Risk Management
- Stakeholder Management - Deployment / Performance - Change Management
- Agile / Scrum Methodology - PMO Support & Control - Mentoring & Coaching
Career Highlights
Since Feb ’11 ITC Infotech Ltd, Bangalore as Service Delivery Manager, ADM
Role
• Manage and grow multiple customer accounts and projects with end to end delivery responsibility including customers from
fortune 100
• Responsible for requirements elicitation, delivery, customer relationship, quality, resourcing aspects of project within
margins
• Implementation expertise in agile, hybrid models of project execution. Incremental, continuous streamlined delivery with
seamless integration of scrum methodology for both development and support projects.
• Technical reviews, decision making, quantitative continuous improvement
Accomplishments
• Currently managing 5 accounts with multiple projects and technologies across locations with resource size varying 40 - 60
• Handling development and maintenance projects with customers in US, Europe and India including government
organizations within India
• Experience in successfully delivering complex and large technical projects in Java/.NET technology in Agile/Scrum for
customers in Europe and India including proposal, bidding, execution, warranty and support for project
• Effective management of support projects in multiple technologies .NET, Java, PHP, AS/400, RFiD across locations with
building dedicated team working onsite-offshore and building hierarchy in respective teams and overall.
• Handle approx. USD 2 million through development and support across projects
• Nominated for and successfully completed next level leadership program

2. Mar ’07 – Jan ’11 iGATE Global Solutions, Bangalore as Senior Project Manager
Role
• Handled portfolio as part of a large account delivery management in US with P&L for all the projects within the portfolio.
• Handled portfolio for a large financial institute in Canada and awarded best project.
• Worked with Sales, Pre-sales, vertical delivery teams for new RFI’s, proposal and contract management activities
• Accountable for the mid/large teams across regions – India, Europe, US and Canada
Accomplishments
• Successfully enhanced the foothold across services to a peak size of 60 within the large account in US.
• Executed the first migration project of 18 applications from Lotus Notes to share point 2007 end to end through a fixed
price proposal.
• Managed multiple technologies .NET, Java. Mainframe with client appreciation (CSAT of 5/5 for some projects) and overall
improved productivity and defect delivery rate.
• Steered efforts for supporting various activities like consolidating account data for the Top management reports, financial
reporting, external account audits, security management plan, etc.
• Played a pivotal role in managing quality metrics, steering committee meeting, account related activities like business
continuity, security management plans. Steered efforts for addressing the client initiated KPMG audit with zero NC.
• Functioned as part of core committee on fresher’s course review and pre-sales activities with success rate in proposals.
• Nominated for and successfully completed leadership program
• Awarded best project engagement in the year 2007 for managing portfolio in large financial institute in Canada account
Mar ’01 – Mar ’07 Logica India as IT Consultant
Role
• Worked as Project Manager for Centrica Compliance Phase II in UK, SCADA product support
• Worked as Project Manager and mentoring for ABN AMRO 2FA & SSO, UK, Chennai, Singapore, and Bangalore.
• Worked as Sr Developer/Integration Testing for prestigious RBI RTGS project
• Worked as Sr Developer for China Tianjin Tianbao water project programing in PLM in Logica, Australia
• As staff manager, mentor resources not reporting to you and enable performance reviews
Accomplishments
• Worked in multiple roles from Sr Developer, support bid activities, project management through the growth path of
organization
• Managed a key and challenging project involving multiple applications authentication for ABN AMRO from discovery to
closure phases of project with teams at UK, Singapore, Bangalore and Chennai centers. Handled successfully
communication, delivery related challenges across geographical locations.
• Served as the key member of the prestigious RBI-RTGS Project including the development, integration phases of project for
Reserve Bank of India in Bangalore, Chennai and Mumbai.
• Acted as the part of ‘Logica Win Business’ Team and with some success rate
• Technical expertise in VC++, MFC, SQL Server, ActivCard
• Gained the Best Team Award in Logica for the E&U team, SCADA project in Oct’04.
• Secured the Best Performer Award in Logica in Oct‘03 – Jan’04 in RBI - RTGS Project
• Exposure to international travel to multiple countries for project execution, initiation, training and delivery. Required travel
to Australia, France, UK and Singapore
Feb ’99 – Feb ’01 Nichi-In Solutions Pvt Ltd. As Systems Engineer
Role

3. • Worked as team lead/senior developer for multiple Japanese projects with 2 of the top companies in Japan.
Accomplishments
• Worked as team lead managing one of the modules for a large touch based application on Windows CE working with
multiple vendors in Japan.
• Worked as developer and later Lead for a outlook based project which was finally converted to product by Japanese top
company
• Exposure to international travel for project delivery, integration and signoff to multiple cities in Japan.
Previous Experience
Feb ’99 – Feb ’01 Nichi-in Solutions Private Ltd, Bangalore as Systems Engineer with C++, VC++, MFC, VB, Windows CE
Aug ’96 – Nov ’98 Viswamitra Software Solutions, Hyderabad as Software Engineer with VB, C++, C, VC++
Aug ’95 – Aug ’96 Cadd India Pvt Ltd, Visakhapatnam as Cadd Engineer
Career Timeline
Company, City Experience Designation Duration
ITC Infotech, Bangalore 4.7 years Service Delivery Manager Feb 2011 – Present
iGATE Global Solutions Ltd, Bangalore 3.8 Years Senior Project Manager Mar 2007 – Jan 2011
Logica India, Bangalore 6.0 years IT Consultant Mar 2001 – Mar 2007
Nichi-In Solutions, Bangalore 2.0 years Systems Engineer Feb 1999 – Feb 2001
Viswamitra Solutions, Hyderabad 2.2 years Senior Developer Oct 1996 – Nov 1998
Cadd India Pvt Ltd, Visakhapatnam 1.0 year Cadd Engineer Aug 1995 – Aug 1996
Academia
1995 Bachelor of Engineering, Mechanical from GITAM, Andhra University, Visakhapatnam
Professional Trainings/Certifications
o Trained in IBM Web Sphere Portal (WSP) 8.0, 2016
o Internet of Things training, 2016
o Scrum Alliance certified Scrum Certified Master (CSM), 2015
o iCRAFT, iLEAD leadership program, 2014, 2010
o PMI certified Project Management Professional (PMP), 2006
o ITIL certified Foundation Certificate, IT Infrastructure Library (ITIL) from IT Examination Board, UK, 2006
o R&R award in iGATE for Best Project Team award, 2007
o ActivCard certified in Enterprise smart card solutions and SSO, 2005
o Best Team award in Logica for our E&U team, 2004
o Best performer award in Logica for RBI - RTGS Project, 2004
o Microsoft Certified Professional (MCP) using C++ Classes for developing applications (in MFC), 2000
o Brain Bench Certified Professional in VC++, 2000
Contact Information
Address : Flat # F-3, The Willows Apartment, Gulmohar Enclave Road

4. Marathahalli Post, Bangalore – 560 037