The updated profile with my present roles & responsibilities.

1. Top Managerial Assignments
• IT Infrastructure Management • Pre Sales • Infrastructure Management Services • Data Centre Management
EXECUTIVE SUMMARY
 Core Competencies: Senior level Technocrat with over 22 years of in-depth cross-cultural experience in IT
Infrastructure Management, Service Delivery Management, Designing Integrated Managed Services Solutions
Management, Data Centre Management, ITConsultancy and Team Management.
 Demonstrated hands-on management skills in the development and implementation of strategic plans to ensure
company growth.
 Deft at designing ERP Architecture (CSF & WBS); Multiple BU & SBU P&L Management; ITILV3 based process.
 Solid planning and organizational skills in coordinating all aspects of each project from inception through completion.
 Strong team builder and facilitator, fosters an atmosphere that encourages highly talented professionals to balance
high-level skills and maximum production.
 Adept at designing, implementing and running operations ofcoupleofprominent DataCenterofIndiaviz., NIC, IRCTC
Ticketing (NGET of CRIS), MPCCTNS, Assam CCTNS, CRIS COA Operations.
 Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.
 In - depth knowledgeof managing thecomplete life cycle implementation of workflow based applications.
IT Service Management • ITIL Process Management • Project Management • Program Management• Strategic Planning/
Budgeting • Account Management • Quality Management • Business Planning • ApplicationsFunctional Consulting• IT
Governance Implementation • Business Continuity Planning • Service Desk Management • Team Management • IT System
Landscape Management • Pre-Sales Consulting • Client Relationship Management • Team Management• Data Center
Operations • IMSPre-Sales • Organization Interfacing • People Management • Vendor Management
CAREER HIGHLIGHTS
 Successfully managed & delivered entire IMS deals sizing, Solutions and costing in physical DC or in Cloud (Private or
Public like Amazon or Azure).
 Proficiently estimated and proposed the appropriate TCO in RTB andChangedTOM withTransformation in IT Operations
in CTB.
 Actively set up and managed various large or global centralized or Split IT Servicesin different models like RIM, Hybrid
or Captive with multi-lingual facility with ITIL frame work and hi-tech facilities like Toll Free Numbers, Dedicated or
shared IVR or Tool based monitoring.
 Successfully performed post stabilization of ITILframe work, making ready for ISO 20K documentation and move for
certification.
 Successfully role out various ITSM tolls, viz., HPSM, BMC Remedy, CA Service desk, Service Now etc. for different
customers.
KEY DELIVERABLES
 Anchoring responses to RFI/RFP, forming quick response teams, coordinating & reviewing content to present best
response.
 Providing estimations and review services along withdeveloping and sustaining effective relations with clients toensure
repeat / referral services. Producing responses to requests for Information and requests for pricing.
 Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post
implementation support. Implementing project plans within preset budgets and deadlines.
 Monitoring delivery management for technical deliverables of concurrent projects.
 Meeting deadlines without compromising quality norms & adhering to SLAs.
 Preparing of annual budgets, revenue leakage prevention, new business initiatives, contractual amendments, Penalty/
Rewards working based on project milestones and SLA achievements, managing gross margins.
 Diversifying risk management with mitigation plan at Program, Project, Operations and Contractual level for the risks
associated with people, technology, processes and social environments.
 Handling various technical aspects like Project Documentation, Workflow Design & Integration, Monitoring Critical
Paths& taking appropriate actions for multiple projects.
SUPRIYA SENGUPTA
AM-1107, Amrapali Village, GyanKhand II, Indirapuram, Ghaziabad-201010
+919810552536;  supriyo1169@gmail.com : www.linkedin.com/in/ssg69

2. CAREER CONTOUR
General Manager October 2015 – till date
Deputy General Manager November 2011- September 2015
HCL TECHNOLOGIES LTD
Accountabilities as General Manager (National Head of IMS Presales and RIM Delivery)
 Proposing the accurate CTB models with transformation post estimation of appropriate RTB models.
Highlights as General Manage
 Efficiently achieved business worth USD 25 million against the business target of USD 20 million for Managed Services.
 Proficiently managed a business worth USD12million as the National Head for the Shared Services Operations in RIM,
Hybrid and Captive Models.
 Successfully achieved major deals with clients Pan India including Eureka Forbes Ltd., CRIS– NGET, CRIS – COA, National
Informatics Center (NIC – NDC), Bharat Oman Refinery Ltd., Exide Life Insurance Ltd., Hero Fincorp Ltd.and NTPC.
 Achieved deals worth USD 70 million as the National Head for IMS Pre-Sales.
 Achieved new deals worth USD 40 million– 2015-16, retaining existing customers.
 Designed solutions and managed operations in different Public/Private/Hybrid Cloud.
Highlights as Deputy General Manager
 Finalized most suitable TOM (Target Operating Model) for only Managed Service Deals or right BOM with TOM where
SI & Managed Services both verticals work together.
 Estimated appropriate RTB models and proposed accurateCTB models with transformation.
 Managed the business worth USD 20 Million against a business target of USD 15 Million for Managed Services.
 Efficiently managed the centralized Shared Service Desk for approximately 150 customer base with2,50,000 assets.
 Successfully brought up the FLR drastically and improved EUC Operations of customers by implementing various types
of automationin the Workplace Management.
 Successfully Implemented fully automated hi-tech Remote & Hybrid Operations to provide good and optimized CTB to
existing customers and attract new customers.
General Manager & Head of IT &SystemsApril 2010 to November 2011
KAZSTROY ENGINEERING INDIA LTD, Gurgaon
Key Performance Indicators
 Planned and designed centralized Data Management, Capacity Management with high RTO & RPO.
 Proactively maintained the compliance benchmarking by performing license management on generic & other globally
known multi-discipline engineering applications.
 Building and maintenance of state-of-the-art Data Center.
Highlights
 Efficiently handled several engineering software vendors like Intergraph, Bentley, Katia, Aveva, Coade, HTRI,
ASPENTechfor estimating, budgeting and procuring of the engineering software as per the projects.
 Designed &deployed EDMSand drove EDMS as the main Engineering Project Correspondence.
 Actively worked on In-house development,workflow based Projects,including Leave Management System (LMS), Man
Power Requisition (MPR), Travel Requisition System (TRS) and Time Sheet & e-Attendance System.
Chief Information Officer (CIO)May 2008 to April 2010
PL ENGINEERING(A Punj Lloyd Group Company)Gurgaon
Key Performance Indicators
 Actively managed the completed IT operations across India, Singapore, UK & Abu Dhabifrom Head Office at Gurgaon.
 Proficiently deployed and generated the EDMS for other companies within the Punj Lloyd Group by overseeing project
wise EDMS deployment & support across the globe.
 Performed overview of in-house development projects including Employee Service Desk (IT, HR, Admin & Finance),
Leave Management System (LMS), Man Power Requisition (MPR), Travel Requisition System (TRS) and Time Sheet & e-
Attendance System.
 Under cost optimization exercise on a regular basis, increased profitability by 5% to 7%.
 Designed & successfully implemented “paperless” office environment.

3. Senior Manager, Service Delivery–British Oxygen Company (Linde) &Cummins, May 2007-May 2008
Program Manager – Network Center of Excellence January 2007 – May 2007
Program Manager – AMD January 2006–January 2007
HCL COMNET SYSTEMS & SERVICES LTD, UP, India
Highlights as Senior Manager, Service Delivery–British Oxygen Company(Linde) & Cummins
 Administered the end to endservice delivery of BOC.
 Managed the multi-lingual Global Remote Centralized Service Desk for BOC (Linde) users across the Globe with a team
of over 325 members across India and different geographies.
 The engagement value was USD 70 million per annum for 5 years.
Highlights as Program Manager – NetworkCenter of Excellence
 Actively performed network resource management for the 30 US&UK based Global Customers.
 Managed the transition of NOC Projects including Teradyne, Nike, Microsoft and CISCO.
Highlights as Program Manager – AMD
 Successfully completed Network Infrastructure and LargeScale Data Center Move Projects.
 Performed Global MPLS Deployment across the AMD Network worldwide in 29 sites and 15 geographies.
 Set up the business partner connectivity between both the networks by AMD-Spansion Separation.
PREVIOUS ASSIGNMENTS
Senior Network Administrator October 1999 – September 2005
(Promoted to Manager & Senior Manager – IT Division)
RIYAD BANK, Kingdomof SaudiArabia
SaudiAramco, (World’s largest Oil & Petroleum Company) Network Engineer July 1997 – October 1999
New Central Book Agency (NCBA), Kolkata, India LAN Administrator June 1994 – June 1997
CERTIFICATIONS
 AWS Technical Professional (Released September 2015)
 AWS Business Professional (Released September 2015)
 ISO 20000-1:2011 Certification –12thAugust 2015.
 PRINCE2 Practitioner Certification – May 2015.
 EXIN Cloud Computing Foundation Certification – March 2015.
 ITIL-V3(EXIN) Foundation Certification - ITIL-V3(EXIN) Foundation Certified; December 2007.
ACADEMIC CREDENTIALS
2005 MBA (Executive) from Indian Institute of Management, Calcutta
1995 Post Graduate Diploma in Marketing & Sales Management from Bharatiya Vidya Bhavan, Kolkata
1993 B.Com - The University of Kolkata
OTHER QUALIFICATIONS
 Six months Computer Operations & Application from Xebec Data Center in 1989
 Software Management from NIIT during 1993-95
 Attended CIO Seminars in Delhi & NCR; AVIVAseminar in Singapore
POSITIVE PERSONALITY TRAIT S
 Approachable, disciplined, dedicated and responsible with punctuality and commitment
 Achiever of customer’s confidence
 Employee centric managerialapproach helps me to gain team confidence
PERSONAL DOSSIER
Date of Birth: 11thNovember1969
Linguistic Abilities: Bengali, English, Hindi and Arabic
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