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Weldon
Heathcote
97713 Jalen Forks
Boston
MA
Phone
+1 (555) 289 5879
EXPERIENCE
Houston, TX
SENIOR TELECOM ENGINEER
11/2016 – present
Develop test plans and perform post-installation testing to verify performance. Identify,
isolate and rectify performance issues
Proficient in working with multiple vendors including telecom carriers to manage
Network routing, provisioning and testing T1s and SIP trunks
Conducts/develops proactive maintenance designed to ensure optimal performance of the
network
Assist in planning for the future strategy of networks and telecom
Works alongside the IT Systems Administrators during new hardware/software
implementations handling all tasks related to network configuration
Maintain, prepare, and uphold processes for reporting, statistically monitoring, and
logging network performance
Manage the implementation of solutions and/or manages vendors responsible for solution
configuration
San Francisco, CA
VOIP TELECOM ENGINEER
12/2012 – 10/2016
Develop, oversee, and serve as the escalation point for facility requested moves, adds and
changes of telecommunication equipment including procedures for obtaining written
estimates and authorizations, implementing software changes, contacting vendors to schedule
service or purchase equipment, and maintaining an inventory of devices and their locations
within the network
Take personal ownership of customer’s issues, and follow problems through to
resolution, ensuring complete and thorough solutions for both internal external customers
Provide leadership in advanced call management, video conferencing, call recording,
attendant consoles, and voice integration with other devices (i.e. Jabber)
Configure and administer call accounting systems by maintaining databases, producing
reports of calls, tracking calls as requested and resolving problems; analyzing system for cost
effectiveness and recommends ways to cut maintenance costs and use revenue to enhance
system performance
Provide configuration and problem resolution support for the company's Cisco Call
Manager telephone system
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Utilize Cisco network management software and hardware to proactively identify and
correct problems with the voice communications equipment
Provide monitoring of all telecom related devices to ensure best in class service
Dallas, TX
TELECOM ENGINEER
06/2008 – 07/2012
Provide regular analysis of system performance and make recommendation for
improvement or redesign
Work with the clients' BoNet Network Manager and Engineering team for designing fiber
and network connectivity options
Provide technical input to assist in development of complex project planning
Design major networking or communications systems. Create system diagrams and
implement complex communications transport and network systems. (
Oversees the development and evaluation of network performance criteria and
measurement methods
Learns to work with union employees, contractors and business unit customers in a
functional or project management role
Develop business continuity and disaster recovery plans and assist with the annual test of
such plans
EDUCATION
Bachelor’s Degree inComputer Science
UNIVERSITY OF SOUTHERN CALIFORNIA
SKILLS
Solid working knowledgeable of Windows, networks (LAN/WANS), client server
applications and VoIP/SIP and TDM telephony protocols
Ability to read and to follow instructions accurately, timely and effectively. Ability to
read technical equipment operation manuals
Applied knowledge and capabilities in demonstrating basic skills related to network
engineering including
Continually enhances knowledge of Telecom Engineering and Kindred standards in order
to achieve departmental success and professional growth
Strong technical aptitude, systematic problem solving, business acumen and strategic
thinking ability
Possesses good customer service skills and the ability to work with all levels within the
organization
Strong ability to effectively collaborate, translate and communicate complicated
information between team members, managers and peers from other areas
Excellent presentation, communication, and analytical skills
Excellent organization skills; demonstrates confidence and creativity
Establish capacity and availability management processes
