1. Justin R. Laughlin
(330)-312-0200
119 2nd
Street NE, New Philadelphia Oh,44663
laughlinjustin07@yahoo.com
Innovative information technologies technician with 3 years of experience. Through this time
working for companies with the highest standards of Operation management, Technical support
services, Product sales, and Advanced Network Infrastructure development and support.
Summary: Motivated, Educated, and Determined individual who excels at each task or
assignment given throughout the work place. Always use my experiences to expand my knowledge of the
task at hand and the field in which I’m working. A strong belief in proper operations time management to
complete task correctly and in a timely manner with the highest quality work to reflect on the company.
Education:
 Intelsat SatCom Security Academy
 Cisco Computer Networking Academy
 Kent State University – Computer Tech Prep
 Dover High School class of 2007
Skills:
 Cisco Network CCNA certified
 C++ certified
 Linux Red/Black certified
 SatCom Systems network installation
 iDirect systems support and sales
Experiences:
 Programmed, Sustained, and supported SatCom network systems for large company's
contracted through Mobil Satellite Technologies.
 Implemented IEEE management processes through out every tech support call and sale of
SatCom systems.
 Day to day summery of support calls and installations with a high level of evaluation of
process,procedures, and the highest level of customer service.
 Hand on field work for installation and repair of SatCom systems in and out of the country.

2. Work History:
Wal-Mart- 2600 ST. RT 59, Kent OH, 44240 (330)-677-0338
Customer Service Representative
 Provided customer services to patrons on a daily basis.
 Conducted point of sale transactions.
 Financial transaction including cashing pay roll check,Government assistance check,and
other services the company provided.
 Responsible for keeping a accurate account of the drawer tilt .
 Restocking products returned to the store so to be returned to receiving department.
Venture Data- 1828 OH-59, Kent, OH 44240 (330)-676-0375
Outgoing call specialist and Office support Technician
 Conducted political interview through an outgoing Telecom system
 Provided documented reviews of political based interviews.
 Responsible for upgrades of the computer systems through put the office.
 Maintained the cleanliness of the office space.
Mobil Satellite Technologies- 2021 Scenic Pkwy,Chesapeake,VA 23323 (757)-926-0573
Sat-Com Network administration Technician
 Provided technical support on various Sat-Com system including Intelsat, iDirect, AVI,
and other V-Sat Products.
 Supported, Upgraded, and Maintained the security of a world wide data systems.
 Conducted technical support call on all system of service for the company
 Created review summary of each support call for review.
References:
 Scott Bell Phone (330)-340-7319 Email: conemdad@gmail.com
 Rich Vanarsdalen Phone (330)-401-8685 Email: rvanarsdalen@yahoo.com
 Carie Conrad Phone (330)-340-3473 Email: gomissions20@yahoo.com