Carla Carraway is seeking a coordinating position that allows for public interaction, event planning, and supporting upper level administration. She has over 5 years of experience in social services, education, claims management, and as a student service coordinator. Her experience includes eligibility interviews, case management, customer service, event planning, and administrative support. She has a bachelor's degree in political science and an associate's degree in law enforcement.

1. CARLA S. CARRAWAY
5555 Dalewood Ave.
Maple Heights, Ohio, 44137
912-596-0085
carla.snelson1@gmail.com
OBJECTIVE
Seeking a coordinating position, that allows for public interaction, event planning, and supporting
upper level administration.
PROFESSIONAL WORK EXPERIENCE
Cuyahoga County Job and Family Services (Social Service) Cleveland,OH
September 2015 – Current –Employment and Family Service Specialist
 Interviewsanddetermineseligibilityformultipleprograms;followingprogram guidelines;
collectsandentersdata,computesbudgets;verifieseligibilitydocumentation.
 Preparesandscans documentstothe case filesincludingchangesaffectingeligibility;notifies
participantsof anychangesin assistance orservices.
 Preparesroutine correspondence;case summariesandreports.
 AttendsState hearingsuponrequest.Referscasesof suspectedfraudand/orreferralsof
overpayment.
 Explainsservicesavailable toindividualsandfamiliestoenhance the qualityof life and/ormeet
theirself-sufficiencyneeds,andprovidesreferralstootherhealthandhumanservice providers.
 Providesoutreachtopotentiallyeligible FoodAssistance/Medicaidindividuals.Attendstraining,
meetings,andinformationsharingsessions
Cleveland State University (Education) Cleveland,OH
June 2015 – 2015– Clerical Specialist
 Interactsprofessionallywithall internal andexternal customersusingstrongcustomerservice
skills.
 Provide informationinresponse toavarietyof inquiriesviatelephone andinperson.
 Performsbackoffice tasksfromworkstation.Maintainscounterworkstationsasnecessary
 Processtuitionpaymentandall othercashand creditpayments.
 Performclerical dutiesasassignedbymanager.
Sedgwick Claims Management (Claims Management) Seven Hills,OH
September 2014 – 2015 – Service Assistant
 Accuratelyprocessedincomingwarrantyclaimsinacall centerenvironment.
 Communicatesclearlyandprofessionallywiththe customerbytelephone and/orwritten
correspondence regardingall aspectsof claimsprocess
 Workedina teamenvironmentwithclaimadjusters,file handlers,and management.
 Provided excellentcustomer service to customer and wirelessdealers.
 Process deductible payments as well as payment plans using eCashiering software.
 Provided claim status updates to customers.
University of Phoenix (Higher Education) Savannah, GA
September 2012 – January 2014 – Student Service Coordinator

2.  Provide direct administrative support to Director of Enrollment, Director of Student Service,
and Campus Director.
 Supervise and manage department secretaries and ensure department compliance to the
secretarial union contract.
 Coordinate special projects from start to finish. This includes developingworkshops, hiring
staff, training staff, developingtimelinesand procedures, tracking and analyzing data, and
completing summary reports.
 Organizing campus events including veterans workshops, resume writing, and campus job
fairs.
 Assess staff workload and department needs to manage workflow and hire temporary
assistance when needed to ensure timelycompletion of projects.
 Increase operational efficiencieswithin the department by introducing new systems that
integrate technology.
 Prepare and oversee department budget of more than $5 milliondollars per fiscal year and
grant programs exceeding$2 milliondollars per fiscal year
 Assist in the preparation of program reports for approval by the Campus Director.
Hope Academy (K-8 Urban Charter School) Cleveland, OH
September 2008 to May 20011 – Instructional Assistant
 Supervised more than 90 students daily during arrival, dismissal, and lunch periods.
 Led small group instruction at least 3 times a week in Mathematics and/or Language Arts for
underachieving students in Title 1 tutoring program.
 Provided teachers assistance in developinglesson plans for Title 1 students.
 Served as an on-site classroom teacher substitute.
 In charge of promoting parent-teacher interaction.
SKILLS & COMPETENCIES
 Advanced proficiency in the following
computer programs: Microsoft (Word,
 Excel, Outlook, PowerPoint, Publisher)
 Snag-It, Banner, SharePoint, and SPSS
software
 Beginner knowledge of the following
computer programs: Microsoft
Access,
 Visioand Adobe Photoshop
 Typing speed of 60 words per minute
 Experience in desktop publishing
EDUCATION
Savannah Law School
Savannah, GA
August 2013 to July 2014
 Criminal Law
 Course in Criminal Law, Legal Research and Writing, Torts, and Contracts.

3. Cleveland State University
Cleveland,OH
June 2009 to May 2011
 Bachelor of Arts in Political Science
 Major G.P.A. – 3.19. Dean’s List (Summer 2004, Autumn 2004 & Autumn 2005)
o Focus: Comparative Politics
o Degree Conferred August 2011
Cuyahoga Community College
Cleveland,OH
January 2007 to May 2009
 Associates in AppliedScience in Law Enforcement
o Focus in Corrections and Securities
o Degree Conferred August 2009