My most updated resume.

1. Stephanie Gates
1383 E. Fayetteville Rd
770-940-7607
stephanierg22@gmail.com
Objective
A self-starter and motivated healthcare management graduate with over ten years of customer
service and leadership experience.
Education
Clayton State University Graduated- May 2016 Morrow, GA
Bachelor of Science Health Care Management
Experience
Heartland Hospice January 2016- April 2016 Decatur, GA
Intern
 Educates the community about services Arrowhead Health and Rehab/ Heartland Hospice
have to offer.
 Verifies insurance of potential/future patients.
 Assist with visits and/or arranging meetings/appointments with potential patients.
 Assist in coordinating various marketing methods including, direct mail, print ads,
networking, internet, social media, and develop new methods of marketing.
Pet Smart January 2015-Current McDonough, GA
Pet Care Associate
 Responsible for the health and safety of the live pets in the store.
 Answers phone calls in aprofessional manner.
 Handles cash transactions totaling in over $3000 per shift; issued refunds, and exchanges.
 Assists Pet Parents in finding solutions related to fish, birds, reptiles, and small furry pets.
Jfowlkes Agency November 2011-July 2014 Conyers, GA
Security Officer
 Answered phone calls from current and future tenants in a professional manner.
 Gave assistance for current and potential tenants.
 Patrolled facility or man post as instructed and served as a visible deterrent to crime and
tenant rule infractions.
 Detected suspicious activities.
 Watched for criminal activity or tenant rule infractions on the property.
 Reported all accidents, medical emergencies, damages to property and crimes to property
manager, law enforcement, and supervisor.
 Provided professional customer service at all times.
Stephanie Gates Pg. 2
Family Dollar May 2011- March 2012 Roswell, GA

2. Customer Service Representative/ Recovery Clerk
 Protected the company assets and physical inventory.
 Handled financial transactions totaling over $1,500 nightly.
 Received and processed freight.
HMS Host August 2004- May 2011 Atlanta, GA
Supervisor
 Assisted the store manager with daily operation procedures such as maintaining quality
store operations, and supervising the employee deployment.
 Ordered and Maintained inventory.
 Created a positive learning environment by providing clear, specific, timely and
respectful coaching and feedback to partners.
 Exhibited excellent hospitality and communication skills.
 Gave work directions, and monitored scheduling for adequate shift coverage.
 Handled cash totaling over $6,000 daily. Picked up and dropped off cash deposits.
 Exhibited a calm demeanor during periods of high volume or unusual events.
Skills
Microsoft Word MS Outlook MS Excel MS PowerPoint
Activities/Honors/Affiliations/Projects
Heartland Hospice August 2015-Current Decatur, GA
Volunteer
 Visits patients under hospice care to read, prepare simple meals, and keep to them
company.
SHRM Member (Clayton State University Chapter)