1. Zack Hermann
Zackj.Hermann@gmail.com | (805) 765-7106 | 8360 Eureka Street, Ventura, CA 93004
www.linkedin.com/in/Zjhermann
Education
Bachelors of Science in Business Management, Oregon State University Expected June 2017
Professional Experience
Lead Customer Service Representative – University Housingand DiningServices OSU April 2016 – Present
 Trains part-timestaff members on all policies and procedures for the position.
 Collaborated with supervisors to redesign a housingwaitlistapplication process to increaselabor
efficiency.
 Schedules student staff accordingto number of hours desired by the employee and hours of coverage
needed; adhered to schedulingparameters for a fiscally responsibleand sustainablebudget.
 Reviews student staff applications,assists with interviews and contributes to feedback and evaluations
with supervisor.
 Advanced knowledge of The HousingDirectory, by Adirondack Solutions.Experienceincludes generating
and analyzingreports and utilizingdata for feedback purposes.
 Accurately performed billingtasks for damagecharges.
Customer Service Representative– University Housingand DiningServices OSU May 2015 – April 2016
 Recognized for being polite,informativeand responsiveto customer concerns as a primary contactfor an
organization generatingover ten million dollarsin revenue annually.
 Experience balancingmultiplepriorities,includingemail correspondence,phone calls and projects
assigned as necessary.
 Accurately upholds federal regulations (FERPA/Family Educational Rightto Privacy Act).
Professional Development Workshop,Conducting DifficultConversations April 2016
 Presented to student staff in customer serviceroles my knowledge of customer serviceand how to
coordinatedifficultconversationswith customers,peers and supervisors.
Other Employment
Delivery driver, Woodstock’s Pizza Parlor June 2014 - May 2015
Busser, Elmer’s Diner Corvallis April 2014 - June 2014
Office Assistant, Gamez on Wheelz February 2011 - June 2011
Professional Associations
Management Association, Oregon State University January 2016 – Present