1. Lauren A. Stauffer
865-388-2760
steelermom7@yahoo.com
I am seeking a position utilizing my strong organizational, interpersonal and communication skills
to better challenge myself to contribute to the company’s goals and strategies.
________________________________________________________________________________
Experience
Knoxville Kidney Center
October 2015 ~ June 2016 Knoxville, TN.
Front Desk Receptionist
 Check patients in and out.
 Schedule appointments.
 Take co-pays and prepare end of day report.
 Fax daily progress notes to referring and primary care doctors.
 Verify and scan insurance cards.
 Update and scan patient information.
 Maintain Dr. Hendon's schedule.
 Answer phones and take messages.
Sunny Hall State Farm
July 2015 ~ October 2015 Knoxville, TN.
Front Desk Associate
 Schedule appointments.
 Answer phones.
 Receive and record payments on accounts.

2. Trinity Medical Associates
October 2014 ~ July 2015 Knoxville, TN.
Front Desk Receptionist
 Schedule and make appointments.
 Check patients out and collect co-pays.
 Analyze and prepare daily report.
 Assist and receive patient’s phone calls with various needs.
Southeastern Retina Associates
November 2010 ~ July 2014 Knoxville, TN.
Front Desk Administrator
 Prepare charts for new patients.
 Check patients in for procedures.
 Make future appointments.
 Update insurance, demographics and medical information for existing charts.
 Check patients out and collect payments.
U.S. Cellular
September 2010 ~ November 2010 Knoxville, TN.
Customer Service Representative
 Explanation of billing, payments and how to choose a rate plan that bestsuits the customers
needs while upgrading their equipment and operating CARES computerprogram.
 Explain to the customerhow we protect their personaland financialinformation during the sale.

3. The Silk Purse
May 2008 ~ September 2010 Knoxville, TN.
Sales Associate
 Maintained customer’s personaland salesinformation on computerfiles. Fitted models and
assisted in fashion shows done in the community.
 Assisted customerswith choosing outfits for personaland professionaluse.
 Closed sales on computerand occasionally closed store tabulating checks,credit and cash
transactions.
 Manager of the Tea Room.
University ofTennessee
January 1984 ~ March 1988 Knoxville, TN.
Administrative Assistant
 Worked in the University of Tennessee Counseling Center.
 Kept client files and updated information on computer.
 Interacted with clients,answering phones and making appointments.
 Entered reportsfrom client sessions on computer.

4. Education
Astronaut High School
August 1975 ~ June 1979 Titusville, FL.
University of Central Florida
August 1979 ~ April 1983
Major: Journalism
Minor: Public Relations
Pursued a Bachelor of Arts degree in Journalism with a minor in Public Relations and completed
four years of coursework. Coursework included classes in writing for print media and mass media,
public speaking and communication classes dealing with mass media such as radio and television.
Contributed to the university and surrounding community through involvement with Young
Republicans, Boy Scouts of Central Florida and Sigma Chi fraternity.
References available upon request.

5. To Whom It May Concern:
Please accept my resume for your consideration. As you will see, I have the experience
and qualifications to meet and exceed the expectations of the position. I work well both
independently with minimal direction as well as in a team environment. My
communication skills are a distinct advantage in securing new business and maintaining
existing customers. I welcome an opportunity to meet with you and elaborate on how I
can make a substantial contribution to your company.
I want to reiterate my strong interest in working with you and your staff. This is the kind
of long term opportunity I have been seeking. I believe I can be a great asset for your
company. Feel free to call me if you need any additional information.
Sincerely,
Lauren A. Stauffer
865-388-2760