conflict-- concept, definition, causes, tips

2. Seminar on
managing conflict
Presented by:
p.v. greeshma
2nd M.Sc. nursing

4. concept
Being an outcome of behaviors, is an integral
part of human life. Where ever there is
interaction, there is conflict.

6. According to Follett, “ Conflict is the
appearance of difference , difference of opinions,
of interests.”

7. According to Louis R. Pondy, ‘Conflict’ is:
• Antecedent conditions, for example: Scarcity of
resources, policy differences among individuals,
etc.,
• Effective states of the individuals involved, for
example: stress, tension, hostility, anxiety, etc.,
• Cognitive states of individuals, i.e., their perception
of awareness of conflict situations.
• Changed behavior ranging from passive resistance
to overt aggression.

8. According to Joe Kelly , “ Conflict is defined as
opposition or dispute between persons, groups or
ideas.
Conflict is a psychological state of mind when
people are in a dilemma whether to do or not to
do a thing, is a state of conflict.

9. Nature of Conflict
• Conflict occurs when individuals are not able to
choose among the available alternative courses of
action.
• Conflict between two individuals implies that they
have conflicting perception, values and goals.
• Conflict is a dynamic process as it indicates a
series of events.

10. • Conflict must be perceived by the parties to it. If no
one is aware of a conflict, then it is generally agree
that no conflict exists.
• Conflicts are Natural
• Conflict is Finding the balance
• Conflict is universal
• Conflict is disruptive
• Conflict Involves disagreement

11. PERSONALITIES WHO
CAUSE CONFLICT

12. The
Aggressor
Habitual
Absentee
The
Arrogant
Buff
Error prone
Colleague
Passive
Mates

13. The Time
waster
The Hater
The
Unreliable
Humpty-
Dumpty
The
Chatterbox

14. VIEWS OF CONFLICT
Traditional
view
Human
relations
view
Integrationi
st view

15. Sources of Conflict

17. types of conflict
• Functional
• Dysfunctional

18. Aspects of Conflict

19. Functional aspects
Stimul
ant for
chang
e
Creati
vity
and
Innov
ation
Group
Cohesi
on
Challe
nge
Identif
ication
of
weakn
ess
Avoid
ance
of
Tensio
n

20. Dysfunctional Aspects:

21. Relation between Organisational
Performance and Conflict

22. Effects of Conflict
Positive Increase
d
involve
ment
Increase
d
cohesion
Personal
growth
and
change
Clarific
ation of
key
issues
Organiz
ational
vibranc
y
Innovati
on and
creativit
y

23. Negative
Unresolved anger
Personality
clashes
Less self-esteem
Inefficiency

24. Diversion of
energy from work
Psychological well
being threatened
Individual and
group identities

25. Wastage of
resources
Negative climate
Group cohesion
disrupted.

26. CAUSES OF CONFLICT
CAUSES
Ideas
Attitu
des
behav
ior
Aims

27. Other causes include
Vertical conflict
Horizontal conflict
Line – staff conflict
Role – conflict
Work – flow interdependencies
Domain ambiguities
Resource scarcity
Power or value asymmetries

28. CONFLICT ASSESSMENT

29. SYMPTOMS OF CONFLICT

30. Effects of conflict in organizations

31. Process of Conflict
Latent
Conflict
Perceived
Conflict
Felt
Conflict
Manifest
Conflict
Conflict
aftermath

32. Outcomes of conflict:

33. LEVELS OF CONFLICT
Conflict
Individual
level
Intra
individual
Inter
individual
Group
level
Inter Intra
Organizati
onal level
Inter Intra

34. Others are
I. Horizontal Conflict
II. Vertical Conflict
III. Line and Staff Conflict

35. CONFLICT MANAGEMENT

36. CONFLICT
MANAGEMENT
Assessing the
dimensions
Assertiveness
training
Communicati
on
Active
listening
Discipline
Consider life
stages

37. Skills for managing conflict

38. accommodating

40. collaborating

41. compromising

42. competing

43. Conflict Resolution Strategies by
Erin Schreiner

44. Discussion
Written
Communica
tion
Compromis
e Voting
Mediation

45. Tips for Managing Conflict

46. Accept
conflict
Analyse
the
conflict
Be a
calming
agent
Model
neutral
language
Separate
the
person
Work
together
Listen
actively

47. Agree to
disagree
Share
your
interests
Be
specific
Focus on
the future
Be
creative
Maintain
confidenti
ality
Move
past
positions

49. Discussion on
The Role of a Nurse Manager in conflict
management