2. DEFENITION
According to Joe Kelly ,” conflict is defined as opposition or
disagreement between persons, groups or ideas “.
A conflict is serious disagreement or argument between two or more
persons.
Conflict is an unavoidable part of our everyday professional and
personal lives.
3. TYPES OF CONFLICT
• Task-oriented
• Dealing with organizational
goals , productivity, service.
SUBSTANTIVE
CONFLICT
• Clash of personalities
• Angry, fear, misunderstanding.
EMOTIONAL
CONFLICT
4. NATURE OF CONFLICT
CONFLICT IS DIFFERENT FROM COMPETITION :
Competition takes place when individuals or
groups have incompatible goals but do not interfere with each other as
they try to attain their respective goal.
FOR EXAMPLE: In sports, track events are the example of
competition because every runner tries to run faster but they are not
allowed to interfere with each other. While cricket , hockey are the
example of both conflict and competition.
5.
6. INTRRA INDIVIDUAL CONFLICT : These conflict arises within
a person. These conflicts are generally related to the goals a person
wants to achieve or roles in the manner he wants to achieve.
FOR EXAMPLE: A secretary may have to lie on instructions that his
BOSS is not in the office to avoid an unwanted visitor or an unwanted
telephone calls.
INTER INDIVIDUAL CONFLICT : Conflict arises between two or
more individuals have competition to achieve scarce things such as
status , power , position , promotion .
7. INTRA GROUP CONFLICT : The conflict arises within the
group’s members which often affect group’s performance .
The way the two sons of late Dhirubhai Ambani are fighting on
ownership and control of reliance individual is an typical example.
INTER GROUP CONFLICT : The conflict arises out of
interaction of various groups. Between groups , departments in an
organization.
8. INTRA ORGANISATIONAL CONFLICT : The conflict arises
with in various levels and departments of organisation.
• Horizontal conflict
• Vertical conflict
• Multi-channel conflict
9. INTER ORGANISATONAL CONFLICT : The
conflict arises between the organisation.
Conflict between head office and manufacturing unit.
10. I
1. Increased involvement.
2. Innovation and creativity.
3. Personal growth and
change.
4. Clarification of personal
objectives.
5. Improve the quality on
decision making.
1. Unresolved anger .
2. Personality clashes.
3. Misunderstanding.
4. Wastage of resources.
5. Delayed information.
6. Tension.
7. Task becomes
secondary.