1. C O N F I D E N T I A L R E S U M E
Resume: Georgette Ertas August 16, 2015 Page 1 of 3
Georgette Ertas
Mobile: 0406023353
Email: jgbs@dodo.com.au
LinkedIn: georgette-ertas
Career Profile
Technical Consultant and Infrastructure Analyst in the Security, Wintel, Active Directory, High
Severity, Engineering and Field Support environments with over 28 . , years of experience,
specialising in Server and PC Support, Security Compliance, Analysis of Systems, creation of
builds and systems for clients and Field Support / Service and Engineering. Supported major
clients such as CBA, WestLB, Customs, Westpac and Caltex. Have a proven record of building
on resources in workplace, working with multii-teams, multi-skilled as well as working with other
colleagues and excellent rapport and dedication to clients. Have worked on
Windows/Mac/Virtual and Unix environments. Recognised for successfully completing User
Verifications on 1000s of accounts in the HP environment using computing skills, tools,
knowledge base from time in company, resources, other teams and management and co-
ordination of teams to gather information. Also recognised for co-ordination of large events
such as a yearly event of bringing children to the workplace for the day. Volunteer with One
Meal Makes a Difference to make and serve meals to the homeless in Sydney.
Career Highlights
 User Verifications against HP staff members accessing client systems including finding
owners and managers for the staff.
 Apply ITIL principle with focus on in incident management, problem management and
change management.
 Log, track, own, analyse, resolve and/or escalate cases or tasks to resolution by complying to
meet strict SLA’s.
Accreditations and Education
Bachelor of Science in Computing with 2nd Class Honours – Completed in 2002
Certificate IV in Workplace Training - completed
TESOL/TEFL Specialist – completed in September 2014
Career Summary
Position Company dates
Child Tuition / Education –
Private Tuition for kids of all
learning difficulties
J&G Business Services
Sept 2003 to current
(after school)
Infrastructure Analyst
- Security, Wintel, Active
Directory (Standard and High
Sev Team), Engineering and
Field Support Analyst
HP / EDS Oct 1997 to Apr 2015
Volunteering in feeding and
clothing the homeless
One Meal Makes a Difference Feb 2015 to current
Business Banking Admin
Officer / Senior Typist / PA /
Loans Admin
CBA 1986 to 1997

2. C O N F I D E N T I A L R E S U M E
Resume: Georgette Ertas August 16, 2015 Page 2 of 3
Employment History
September 2003 to current
KIDS2SUCCESS / J&G BUSINESS SERVICES
J&G Business Services is a business that was set up by myself and my business partner. It was
created to work on building up our own education program and system support. Support was
supplied to an architectural business and TV Production Company which consisted of Macintosh
PCs and servers as well as volunteering PC Support to the Deaf and Blind Society. Kids2Success
is the educational part of the business and is a tuition system set up by myself and my business
partner to help kids of all learning difficulties to have a better chance in education and
improvement in life for kids aged pre-kindy to Year 10. Tuition is after school and on weekends.
Position: Child Tutor
Primary responsibility: To tutor kids of all learning difficulties without discrimination and
to treat each student as an individual. To improve the student’s way of learning to prepare them
for better education and understanding.
Achievements
 Converted a child who was diagnosed with autism to be re-diagnosed with mild autism.
 Converted children with low self-esteem to have confidence in themselves therefore
improving their life in school and results.
October 1997 to April 2015
HP AUSTRALIA / EDS AUSTRALIA
HP Australia is a company which deals with service and support in the IT environment.
Previously support to clients were done by EDS Australia but the support and staff were then
integrated into HP Australia.
Position: UAV Security Compliance Officer
Primary responsibility: Purpose of role was to verify the staff access to the client systems
across all platforms twice a year, to meet client obligations and commitments as well as
verification of police checks on all staff.
Achievements
 Met client obligations verifying over 100,000 accounts.
Position: Infrastructure Analyst – Wintel / Active Directory / Server Management
and Messaging Teams
Primary responsibility: Completing/Resolving incidents, tasks and cases in a timely manager
to meet client SLA obligations. Worked closely with Engineers, Third Parties, Project Managers
to ensure service continuity and problem resolution.
Achievements
 Effectively supported client and used knowledge base from years of experience and
knowledge of systems to better support client and to pass on knowledge to others to help
support client.

3. C O N F I D E N T I A L R E S U M E
Resume: Georgette Ertas August 16, 2015 Page 3 of 3
Position: Tech Consultant 2002 – 2007 –Engineering Team
Primary responsibility: Support the Colonial Environment and integrate Colonial into CBA.
Achievements
 Created build images for the Colonial environment and integrated it into the CBA
environment for a smooth transition into CBA.
Position: Systems Administrator – 1997 to 2002 – Field Support Team
Primary responsibility: Support clients from CBA, Colonial, Customs, WestLB
Deutschbank, Westpac bid team and TCNZA. PC and server support and new builds
as well as install and configure various computer, printer and technology devices
and troubleshoot.
Achievements
 Supported client on Y2K and anti-virus solution.
 Supported client during the Olympics.
 Worked on bid team and security solutions.
 Upgraded systems from NT environment and from Netware.
Previous Employment History
Company Name: CBA
Position: LAN Administrator – 1995 to 1997
Position: Assistant Relationship Mgr – Business Banking – 1993 to 1995
Position: Prior to 1993 – worked Secretarial and Loans Field in CBA.
Technical Skills
Experience in most Microsoft Products including Word, Excel, Powerpoint, Access and
Outlook, Microsoft OS support and builds in desktop and server, Adobe, SAP, SQL, CAMS,
CA and Unicentre as well as ITIL Trained. Completed Certificate IV in Workplace Training
and TESOL/TEFL specialised (useful in communication for all levels).
Volunteer Work
Ronald McDonald House – work as a team to feed the kids in the cancer ward.
One Meal Makes a Difference – feeding and clothing the homeless as needed.
Referees
Available upon request.